Went in today after an endoscopy/colonoscopy and smiled at the employee. I said I am gluten free so I'm going to get a salad. She clearly had the wrong reaction. At the register I politely said something like 'if someone tells you they're gluten free the best thing to do is to acknowledge that'. She snapped back as if prepared, in a rude, angry tone, "I didn't do anything wrong!" She sure heard me but never reacted with anything but a bad attitude.
I'm sharing this with you so you know there is not proper training at this store...I am still recovering from anesthesia so this was extra bad for me today. I did call corporate. Realize Chipotle is all about exclaiming "gluten free menu items, safety blah blah" as a chain but each store is magically different from the next.
— Not at all
— No gluten-free information on the menu
— Not Much/None
— Average
One of the better Chipotle restaurants for taking Celiac seriously. If you mention celiac, they change gloves and utensils automatically.
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
— Very
Chipotle offer Mexican Grill food served from a walk up line. Most food is GF except for the burritos. The tortilla chips are GF. So, be mindful of the cross contamination. They also change their gloves. The food was good.
— Somewhat
— Separate gluten-free menu
— Some
— Excellent
I asked the front manager if I could get stuff from the back and she was passive aggressive the whole time about serving me. Eventually I told her I was okay not to get anything and she was verbally relieved. It was very upsetting and overwhelming going there. It made me feel like a huge inconvenience.
— Not at all
— Not Much/None
— Poor
all offerings seem to be gluten free. I can always eat here safely.
They were so good with us! We asked them to change their gloves which they did. Felt very comfortable here!
— Very
— Most/All
— Excellent