No star isn't an option. I visited the Glastonbury, CT location. Never again. Dirty, cheap table sets, slow service. Staff were all kids. Both burgers that I ordered were dry and the fries were so greasy I could squeeze the oil out :-(
Even if you mention Celiac allergy they are iffy at best with cross contamination on the burgers. Fries are pretty safe though and delicious!
Many options beyond burgers. Many local ingredients. Udi's buns!!
When you order with a special item (like gluten free bun), the people ask you if your order is an allergy or not. If so, they cook it on a completely different grill. Its wondeful :) However, not all their burgers are always "fresh" tasting.
GF Udi buns. Upcharge is 99 cents compared to $2 at many other places. Asked if it was allergy or preference when I ordered. Sweet potatoes and regular fries are GF too. Only reason I can't give 5 stars is the fries were room temp when they brought them out and they forgot a shake and had to go back and get it. Will def come back.
I had the West Coast burger on a GF bun and oven fries. The food was decent. They asked about my need for GF and I relayed it was for Celiac Disease. They changed gloves as my food went down the line but celiacs beware, there is a very good chance for cross contamination when they're busy. The food prep line is a crowded assembly line. I watched carefully for missteps so I felt okay eating that day, but I don't k ow that I would chance it all the time. They really need a dedicated space to make to allergy friendly food.
I've been here twice without major incident, but do be sure to double-check your order. Today I requested a turkey burger on a gluten-free bun (clarified when asked that it was an allergy, not a preference) and then received a veggie burger. I'm surprised no one caught that mistake (why would you go through the trouble of verifying an allergy and presumably following special protocol, only to put a veggie patty, which is NOT gluten free, on a gluten-free bun?) Note that I was literally the only person there, so it's not like I grabbed the wrong tray or something. Sweet potato fries were delicious, though! :)
Great find for families-- what celiac kid doesn't like burgers & fries... it's all very organic, so you don't feel too guilty about serving it to your kids. Fries are baked and staff was very careful about changing gloves, etc when making gf plates. Only reason, it's not 5-stars is that I wish it had kid-sizes (some b. good restaurants in CT) do.
Even though this is considered fast food, it's healthy, tasty and popular. Loved the Farm Stand Bowl with Quinoa, Kale, haloumi cheese, and a terrific sauce. It's easier to read the menu online & then go knowing what to order. Otherwise you are confronted with too much to think about as a newbie.
I'd like to thank b.good for having many GF choices and properly training your staff. They are knowledgeable and empathetic which really means a lot to those of us struggling with food issues. I witnessed witnessed true care and consideration while preparing my food. They were very conscious to change gloves and verify things with me. The Food is delicious ..I took prior posts suggestions..the burger was great..the ketchup is good and the sweet potatoe fries and glten free dairy free smoothie is yummy. So happy I found b.good Special Thanks to Chris who took my order and the entire staff who looked after me as if I was family. They really get it here.
used to be our favorite gf take out. new management is not great on celiac friendly. I had to watch and ask them to change gloves, keep burgers off Grill with regular buns, keep rolls away from regular buns etc. bad night not sure if we'll go back. new employees didn't seem aware of gf issues, miss the old employees who knew my kids by name and took care of them!
Very good service, organized & helpful in making my gluten free selection. Knowledgeable & they change gloves when they see Allergen Alert! Food was great, different, fresh & loved the DF GF smoothie. I went back to ask if hand cut oven baked FF were gf. They are and they are delicious. Will have to try the sweet potato ones next time A review I read before going mentioned that they didn't like new healthier catsup but I loved it. Will definitely go again or search for one when traveling. Would like to see one in my area Cape Cod.
My daughter has Celiac's. I informed them prior to ordering my daughter has Celiac's bread must be gluten free. My daughter took two bites it was not gluten free! They apologized, remade the food to be gluten free, and gave me a $15 gift card. Unacceptable. Will never go back.
Gluten free hamburger was delicious and love that they had a gluten free bun option. Not everything in the menu is gluten free but the staff is very knowledgable and confident about the cross contamination and are always reassuring. My (non gluten free) family and friends always come here whenever I am in town. It's a great place to get together and be able to have gf and non gf option. Also the ingredients are always fresh whenever we come as well.
b.good was very celiac friendly. I ordered a turkey burger on a gluten free bun and fries. My bun was placed on a counter separate from gluten buns and the worker changed her gloves before handling my food. The fries appear to be the only food cooked in the fryer so there was no cross contamination and I was able to eat those and felt fine. You will pay a small additional cost for the gluten free bun but it was worth it to me.
They do have a great burger but lately they changed it up making every thing organic. Now the ketchup taste disgusting. They even have organic Coke! Which also is horrible. But still there burgers and fries are awesome if you don't get ketchup
Although they offer GF buns, I typically don't order burgers from restaurants! I solely went in to have sweet potato fries (they're baked rather than fried, which ensures there's no cross contamination). The fries and home-made ketchup were delicious, a good treat for on-the-go!
I wouldn't recommend going on a crowded Saturday but when they are not crowded they are very careful and take their time to make sure their food is gluten free. however their cheeseburgers and fries are nothing amazing Burtons has better, but the milkshakes here are fantastic.