not very knowledgeable with celiac disease but the chef came to our table and discussed our options. .at least they tried... server slow and forgetful. ..food was ok.. don't I'll try it again
The food is good, but not many gf choices. The gf menu has about 6 salads, fish, and steak.
To the other review, they are continuously trying to improve it and over the past couple years have made it much better. If you know much about being gluten free you would know in order to have a gluten free pizza they would need basically a completely separate kitchen and oven, which they are known for the brick oven so would need a second on of that, to make sure it is not contaminated..so I'm assuming your child doesn't have celiac disease cause you would not even think of that.
Went to get something off their gluten free menu, they put gluten pasta on there and when I told them again that I am a celiac and can't eat that all they did was go in the back and remove the pasta from the plate, but left everything else on there that was already gluten contaminated. I won't be coming back here again.
Terrible waiter no knowledge of gluten free he told me all salad dressings had gluten in it. I will never eat there again.
The West Springfield location of Bertucci's hasn't failed me yet with GF dining. The staff--and hosts--are attentive and aware. While the menu isn't deep, the offerings include appetizers and entrees with complex flavors...not the stripped down "order without..." warnings of some competitors. There is only one dessert...a sophisticated bittersweet chocolate mousse-like pudding...but it never disappoints. What I like about this Bertucci's is that it feels like a one-off, not a chain, and that is high praise indeed. Update: October 31, 2013. I hadn't been to Bertucci's for awhile, and checked the GF Menu online. For some reason, the chianti sauce was no longer GF, leaving me a dry seasoned filet mignon as a disappointing choice. The excellent Budino mousse-type dessert was also gone, replaced by another dessert that required omitting the toppings to make it safe. This was a HUGE step backwards. I went to Outback instead. I e-mailed the chef at Bertucci's corporate HQ asking why they had backed away from their terrific old menu, but got no reply.
While they're GF within the letter of the law, I don't count taking 4 items off the regular menu like 'salmon, but ask for no sauce' and 'salad, but ask for no croutons (and ask for just oil and vinegar) truly a GF restaurant. Especially when the restaurant is known for it's homemade pastas and pizza. PS- unless you want your kids to eat filet mignon or cod (ask for no breadcrumbs or sauce), they're going to be stuck with the sausage soup... and no, I'm not making up the sausage soup.
I went here for lunch with a friend. While I realize eating at restaurants while on a gluten free restriction is difficult, had I known about the limited menu here I would have chosen to go elsewhere. I had a choice between steak, chicken, fish or salad and that was pretty much it. There was one item from each of hothouse categories. No pizza. No pasta. Which is what one would expect from Bertucci's. I was pretty disappointed with the salad I ordered too. The lettuce looked like it was going bad and the olives were slimy. And it tasted the way it looked. Yuck. I would rather have had a handful of walnuts.
Wish they had GF pizza and pasta.