I'm torn between 1 and 2 stars. Since they were completely slammed due to much of the city being w/o power, I will exercise a little grace and round up. When I walked in, I noticed right away that they were extremely busy. The hostess was very polite and explained that it could be a 25-min wait and that she'd do her best to seat me near a power outlet but couldn't guarantee one. I was fine with that, sat myself in the waiting area, and logged onto Panera's wifi to get some much-needed work done. I don't know if the wait took as long as she said or not, as I was working hard and not paying attention to much else during that time. When my buzzer went off, she seated me in the bar area at a high-top next to a power outlet. yay! :) I got myself all situated and awaited the appearance of my server. When she arrived, she had a smile and took my order. I ordered a salmon dish and then asked her to remind me that I wanted to try a dessert after my entree. She said, "You're asking ME to remind YOU?!?! You are better off trying to remember yourself!" I was quite surprised by her reaction. When I was a server, I would always write notes of things that customers needed to remind myself and ensure they got good service. (Also, I would not have needed a reminder to offer a customer dessert, as I always offered every customer dessert anyway.) I should interject here that I ordered from the gluten-free menu. The salmon dish I selected had no indication of dairy whatsoever on the description of the dish, so I believed I was safe to order it, as it listed several items such as lemon, capers, mashed potatoes, etc. I figured the potatoes had dairy in them so I substituted veggies When the server came to my table with my salad, she asked me if I could eat cheese. I noticed Parmesan on the salad and said, "no. I'm sorry. Can you make me one without?" She then informed me in a very rude and condescending voice that my salmon dish also had cheese on it. I showed her the menu and that it said nowhere on the menu that the dish had cheese on it. She snapped at me in the rudest most condescending tone you could imagine, "You are in an Italian restaurant! EVERYTHING has cheese on it!!!" I have a few thoughts on this: 1. Who puts cheese on salmon??? Does this girl who obviously thinks I am the stupid one not know that it is a culinary sin to combine fish and cheese? 2. I've been to more Italian restaurants than I could even try to count, and I can't think of one that did not have at least a few cheese-less entrees. Even crumby chains like The Olive Garden have cheese-less entrees on the menu. 3. Does this girl know that part of her job as a server is to make the customer's experience enjoyable? Does she think that being a witch to people they are going to want to come back? I was dumbfounded. After a moment to think, I decided that I was going to leave. I told her to just cancel my order and that I would be dining elsewhere. I started to pack up my laptop and leave. As I was packing up, the manager came by and asked me if there was a problem. I told him. He apologized and told me that if I stayed he would put me in another server's section and comp my lunch. I really was still quite irritated and just wanted to leave, but free lunch when the power at home was out sounded worth giving them another chance for. The manager put me in Shawn's section. Shawn was very polite, helpful, and friendly. He was what a server should be. He worked with me to come up with a salmon dish I could have. I appreciated his friendly attitude and thought maybe the experience would be salvaged. Also, more than once, the manager apologized for my initial experience. I appreciated that he cared not to let a customer leave frustrated. When my food came, it was as ordered. That was a relief. However, the salmon tasted like it had been previously frozen. The price, though, was right. For $16.99, I think the quality was there for that. The green beans tasted like they had been marinated in vanilla. My palate can usually pick out the tiniest undertones in anything, but I cannot tell you what happened to these beans. It was the strangest thing ever. Other than the uniquely inedible green beans, the food was about diner quality. But since the price was diner price, I guess that makes it okay. I will say, though, as much as I do not like The Olive Garden, I would much rather go there than Bertucci's. I am not a fan, even if it wasn't for the horrible waitress. In a nutshell: average diner food, decent prices, a manager who cares enough to try to make things right after a mishap but not enough to have cheese listed on the menu for all of the items that have cheese, and hit or miss service. The decor was not exciting in a good or bad way. The toilet paper, though, was the thinnest I have seen anywhere, ever. I won't be going back.
Decent enough. Gluten-free options are mostly salads and steaks. Pricier than necessary. An okay option.
Went to get something off their gluten free menu, they put gluten pasta on there and when I told them again that I am a celiac and can't eat that all they did was go in the back and remove the pasta from the plate, but left everything else on there that was already gluten contaminated. I won't be coming back here again.
Terrible waiter no knowledge of gluten free he told me all salad dressings had gluten in it. I will never eat there again.
The West Springfield location of Bertucci's hasn't failed me yet with GF dining. The staff--and hosts--are attentive and aware. While the menu isn't deep, the offerings include appetizers and entrees with complex flavors...not the stripped down "order without..." warnings of some competitors. There is only one dessert...a sophisticated bittersweet chocolate mousse-like pudding...but it never disappoints. What I like about this Bertucci's is that it feels like a one-off, not a chain, and that is high praise indeed. Update: October 31, 2013. I hadn't been to Bertucci's for awhile, and checked the GF Menu online. For some reason, the chianti sauce was no longer GF, leaving me a dry seasoned filet mignon as a disappointing choice. The excellent Budino mousse-type dessert was also gone, replaced by another dessert that required omitting the toppings to make it safe. This was a HUGE step backwards. I went to Outback instead. I e-mailed the chef at Bertucci's corporate HQ asking why they had backed away from their terrific old menu, but got no reply.
While they're GF within the letter of the law, I don't count taking 4 items off the regular menu like 'salmon, but ask for no sauce' and 'salad, but ask for no croutons (and ask for just oil and vinegar) truly a GF restaurant. Especially when the restaurant is known for it's homemade pastas and pizza. PS- unless you want your kids to eat filet mignon or cod (ask for no breadcrumbs or sauce), they're going to be stuck with the sausage soup... and no, I'm not making up the sausage soup.
not very knowledgeable with celiac disease but the chef came to our table and discussed our options. .at least they tried... server slow and forgetful. ..food was ok.. don't I'll try it again
I went here for lunch with a friend. While I realize eating at restaurants while on a gluten free restriction is difficult, had I known about the limited menu here I would have chosen to go elsewhere. I had a choice between steak, chicken, fish or salad and that was pretty much it. There was one item from each of hothouse categories. No pizza. No pasta. Which is what one would expect from Bertucci's. I was pretty disappointed with the salad I ordered too. The lettuce looked like it was going bad and the olives were slimy. And it tasted the way it looked. Yuck. I would rather have had a handful of walnuts.
Wish they had GF pizza and pasta.
really small gf menu. there is no pasta on the gf menu. just pizza ( same pizza you get anywhere else in new England) and some OK seafood. there are better Italian gf restaurants.
they have a flour less chocolate cake now. food is good... gf menu options.
We had some great dinner from here tonight! We ordered gf sausage soup, cod filet and vegetable antipasto. The food was yummy and no stomach upset.
Decent sized gluten free menu. Very knowledgeable staff ... when waiter saw I had gluten free menu, he asked if I had celiac, the manager came out to talk to me about cross contamination, and manager brought out my meal. They have dessert and angry orchard cider too.
We were recently in town from Michigan. One of our family members has celiac disease and I did research ahead of time to find restaurants with gluten-free menus. We had visited a Bertucci's in another state and I was happy to find that they had a gluten-free menu. We all enjoyed our entrees. I highly recommend the sangria, both types!