Bertucci's

2.5 stars 2.5 out of 5 2 ratings

194 Buckland Hills Drive, Manchester CT 06040

(860) 648-0730
  • User profile picture thumbnail
    2 ratingApril 05, 2012

    I'm torn between 1 and 2 stars. Since they were completely slammed due to much of the city being w/o power, I will exercise a little grace and round up. When I walked in, I noticed right away that they were extremely busy. The hostess was very polite and explained that it could be a 25-min wait and that she'd do her best to seat me near a power outlet but couldn't guarantee one. I was fine with that, sat myself in the waiting area, and logged onto Panera's wifi to get some much-needed work done. I don't know if the wait took as long as she said or not, as I was working hard and not paying attention to much else during that time. When my buzzer went off, she seated me in the bar area at a high-top next to a power outlet. yay! :) I got myself all situated and awaited the appearance of my server. When she arrived, she had a smile and took my order. I ordered a salmon dish and then asked her to remind me that I wanted to try a dessert after my entree. She said, "You're asking ME to remind YOU?!?! You are better off trying to remember yourself!" I was quite surprised by her reaction. When I was a server, I would always write notes of things that customers needed to remind myself and ensure they got good service. (Also, I would not have needed a reminder to offer a customer dessert, as I always offered every customer dessert anyway.) I should interject here that I ordered from the gluten-free menu. The salmon dish I selected had no indication of dairy whatsoever on the description of the dish, so I believed I was safe to order it, as it listed several items such as lemon, capers, mashed potatoes, etc. I figured the potatoes had dairy in them so I substituted veggies When the server came to my table with my salad, she asked me if I could eat cheese. I noticed Parmesan on the salad and said, "no. I'm sorry. Can you make me one without?" She then informed me in a very rude and condescending voice that my salmon dish also had cheese on it. I showed her the menu and that it said nowhere on the menu that the dish had cheese on it. She snapped at me in the rudest most condescending tone you could imagine, "You are in an Italian restaurant! EVERYTHING has cheese on it!!!" I have a few thoughts on this: 1. Who puts cheese on salmon??? Does this girl who obviously thinks I am the stupid one not know that it is a culinary sin to combine fish and cheese? 2. I've been to more Italian restaurants than I could even try to count, and I can't think of one that did not have at least a few cheese-less entrees. Even crumby chains like The Olive Garden have cheese-less entrees on the menu. 3. Does this girl know that part of her job as a server is to make the customer's experience enjoyable? Does she think that being a witch to people they are going to want to come back? I was dumbfounded. After a moment to think, I decided that I was going to leave. I told her to just cancel my order and that I would be dining elsewhere. I started to pack up my laptop and leave. As I was packing up, the manager came by and asked me if there was a problem. I told him. He apologized and told me that if I stayed he would put me in another server's section and comp my lunch. I really was still quite irritated and just wanted to leave, but free lunch when the power at home was out sounded worth giving them another chance for. The manager put me in Shawn's section. Shawn was very polite, helpful, and friendly. He was what a server should be. He worked with me to come up with a salmon dish I could have. I appreciated his friendly attitude and thought maybe the experience would be salvaged. Also, more than once, the manager apologized for my initial experience. I appreciated that he cared not to let a customer leave frustrated. When my food came, it was as ordered. That was a relief. However, the salmon tasted like it had been previously frozen. The price, though, was right. For $16.99, I think the quality was there for that. The green beans tasted like they had been marinated in vanilla. My palate can usually pick out the tiniest undertones in anything, but I cannot tell you what happened to these beans. It was the strangest thing ever. Other than the uniquely inedible green beans, the food was about diner quality. But since the price was diner price, I guess that makes it okay. I will say, though, as much as I do not like The Olive Garden, I would much rather go there than Bertucci's. I am not a fan, even if it wasn't for the horrible waitress. In a nutshell: average diner food, decent prices, a manager who cares enough to try to make things right after a mishap but not enough to have cheese listed on the menu for all of the items that have cheese, and hit or miss service. The decor was not exciting in a good or bad way. The toilet paper, though, was the thinnest I have seen anywhere, ever. I won't be going back.

  • User profile picture thumbnail
    3 ratingDecember 15, 2011

    Decent enough. Gluten-free options are mostly salads and steaks. Pricier than necessary. An okay option.

  • User profile picture thumbnail
    3 ratingNovember 24, 2016

    965 Baltimore Pike, Springfield PA 19064

    I have celiac disease. I regularly go to this location for lunch and get soup and salad. Sausage soup is right next to the one with the pasta, but I have never had a bad experience with the soup. Salad has never hurt me either. I did venture outside of my safety net once and try the risotto, and felt terrible afterward, so I'm not entirely comfortable with their food handling practices. But if you need a soup and salad this is a pretty safe bet. Just make sure you mention your "allergy".

  • User profile picture thumbnail
    1 ratingOctober 19, 2016

    9081 Snowden River Parkway, Columbia MD 21044

    I have never been so upset with service at a restaurant ever. I understand that mistakes happen, however I told the waitress before I ordered that I had a gluten allergy and ordered a salad from the GF menu. I had to return the salad due to a crouton in it. When I returned it the waitress acted so insulted and when she brought a different salad said it was only a "little speck" of a crouton. I didn't feel that they understood the seriousness of Celiac Disease.

  • User profile picture thumbnail
    1 ratingOctober 01, 2016

    881 Walt Whitman Road, Melville NY 11747

    Big cross contamination!! There were 2 pieces of spaghetti in the sauce for my GF Roasted Eggplant Pomodoro. Food was also only OK-- there are other, better and more knowledgeable Italian restaurants around-- sorry to be a bummer. Eat at your own risk!

  • User profile picture thumbnail
    3 ratingSeptember 28, 2016

    27 Enon Street, Beverly MA 01915

    Went back after a long absence. The menu has improved a bit. The salads are quite good.

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    4 ratingSeptember 03, 2016

    1818 York Road, Timonium MD 21093

    good enough for me, some options, half decent food.

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    1 ratingSeptember 03, 2016

    795 Merrick Avenue, Westbury NY 11590

    Ate here a while back. Their website says Gluten Free Menu but in the restaurant they give you a Gluten Sensitive Menu. spoke to the waitress about ha in celiac disease and she was knowledgeable because she claimed her father has celiac disease. She ensured proper precautions would be taken. Unfortunately I had a reaction from eating here and was sick for a few days. wouldn't recommend eating here. Not a safe environment for a celiac.

  • User profile picture thumbnail
    1 ratingAugust 09, 2016

    795 Merrick Avenue, Westbury NY 11590

    They have a gig certified gf menu but eating here is very unsafe. Some servers are knowledgeable and friendly...others know nothing and are nasty. I don't get why restaurants who take the time to have a gf menu would not take the time to properly train the staff. Found a crouton in the gf salad after a manager "safely" prepped our meal. Won't go back.

  • User profile picture thumbnail
    2 ratingAugust 06, 2016

    523 West Lancaster Avenue, Wayne PA 19087

    My mom and I went here hoping for some gf pizza or pasta or flatbread or something, but the gf menu is what you would find anywhere else - chicken, steak, salmon. While waiting for our food we almost broke down when they set up the pizza for the next table right in front of us in all of its gooey deliciousness. Then when our antipasto platter came (ordered off the gf menu) it had a huge loaf of bread on it. When we said something the waitress just took it off the plate. We were so hungry at this point we ate it anyway, but clearly they're not very knowledgeable or sensitive. The food was pretty good, but Celiacs, don't bother - it's not worth it.

  • User profile picture thumbnail
    1 ratingJuly 29, 2016

    5 Cambridge Park Drive, Cambridge, MA 02140

    Not many options for gluten sensitive people.

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    2 ratingJuly 28, 2016

    435 Andover Street, North Andover MA 01845

    so they literally have the worst gluten free menu i have ever seen, if youre a picky eater this place is NOT for you. it wouldnt be hard to have gluten free pasta but they would rather serve a crappy piece of chicken oh well. but they are nice about it

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    1 ratingMay 20, 2016

    406 Amherst Street, Nashua NH 03063

    Probably the only Italian restaurant in the area I know of that doesn't have either gluten free pasta or pizza as an option

  • User profile picture thumbnail
    1 ratingMay 11, 2016

    14 Elissa Ave, Wayland, MA 01778

    Very high risk of cross contamination. Flour all over their food preparation areas.I was brought a simple Cesar salad that had clear bits of bread, twice!Not to mention the poor service.

  • User profile picture thumbnail
    1 ratingMay 01, 2016

    90 Derby Street, Hingham MA 02043

    I went there with some friends thinking it had gluten free salad. They didn't even have that, so I sat there and watched my friends eat and I don't recommend it at all.

  • User profile picture thumbnail
    4 ratingApril 11, 2016

    12 Bel Air South Parkway, Bel Air MD 21015

    Farmhouse salad and chocolate cake were yummy!!

  • User profile picture thumbnail
    3 ratingApril 07, 2016

    2313 U.S. 1, North Brunswick Township, NJ 08902-4422

    Had a gf menu - I had shrimp risotto and it was very good. Service just okay. Descent option while traveling.

  • User profile picture thumbnail
    4 ratingApril 07, 2016

    2190 County Line Road, Huntingdon Valley PA 19006

    Never had a problem, and always order the sausage soup and salad. Waitstaff seems to understand gf.

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    4 ratingApril 04, 2016

    2929 Berlin Turnpike, Newington CT 06111

    Had some nice gluten free choices. Wish the rolls were gluten free though.

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    2 ratingFebruary 04, 2016

    768 Bridgeport Avenue, Shelton CT 06484

    The good was horrible and Cold bad service and I settled for just a drink.

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    5 ratingJanuary 17, 2016

    406 Amherst Street, Nashua NH 03063

    bertuccis is always a good to option for me, although it has a small gf menu it is very good. the salad is good and the roasted veggies are excellent. get both and it's good for 2 meals. I've been to several locations and never had a problem and I am very sensitive.

  • User profile picture thumbnail
    1 ratingJanuary 16, 2016

    22 Merchants Row, Boston MA 02109

    really bertucci's what are you thinking no pizza in a pizza restaurant. use foil paper get gf crust and teach your employees. very disappointing.

  • User profile picture thumbnail
    5 ratingJanuary 15, 2016

    22 Merchants Row, Boston MA 02109

    Best meal we've had at a restaurant in a long time! The special was GF cheese raviolis, which you know are almost impossible to find. The Caesar salad was amazing and we even had GF rolls. My daughter was in heaven being able to eat her favorites. Our server was fantastic and made sure everything was served to perfection and the head chef even came out to make sure it was delicious!

  • User profile picture thumbnail
    1 ratingDecember 31, 2015

    95 Washington Street, Canton MA 02021

    Not a good option for a celiac.

  • User profile picture thumbnail
    1 ratingDecember 27, 2015

    6 Plaza Way, Plymouth MA 02360

    Horrible! Peice of pasta in my broccoli!

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    3 ratingDecember 09, 2015

    27 Enon Street, Beverly MA 01915

    I wasn't glutened which in my mind is just awesome. As for options though, there were few. I also was paranoid with the gluten everywhere. I would go back if I was dragged.

  • User profile picture thumbnail
    1 ratingDecember 05, 2015

    14 Littleton Road, Chelmsford MA 01824

    Only have a salad and fish... They need to make gluten free options I miss bertucci's it was my favorite restaurant ... I haven't been in 4 years now :(

  • User profile picture thumbnail
    2 ratingOctober 31, 2015

    560 Washington Boulevard, Jersey City NJ 07310

    Options are only salad and few other sides. Not much and its only a 'gluteh sensitive' menu

  • User profile picture thumbnail
    3 ratingOctober 24, 2015

    999 South Washington Street, North Attleboro MA 02760

    rude server. GF menu available but not sure it's worth the price. good in a pinch

  • User profile picture thumbnail
    5 ratingOctober 23, 2015

    881 Walt Whitman Road, Melville NY 11747

    The gluten-free options include a few salads, plus a chicken, a fish, a steak and a meatless entree. And we all enjoyed splitting the decadent flourless chocolate cake!

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    1 ratingOctober 14, 2015

    12 Bel Air South Parkway, Bel Air MD 21015

    The gluten-free menu is basically "order the salad - without croutons." Where's the gluten-free pizza or pasta???

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    1 ratingOctober 13, 2015

    280 School Street, Mansfield MA 02048

    Staff isn't trained and very few obvious choices. They need to join the rest of us in 2015. Gluten free shouldn't be a mystery to them.

  • User profile picture thumbnail
    5 ratingOctober 08, 2015

    475 Winter Street, Waltham MA 02451

    They do have a real GF menu, and offer a GF dessert! However, the GF menu is very limited, do NOT expect to eat pizza or pasta here. My Cobb salad was fabulous.

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    1 ratingSeptember 01, 2015

    150 Worcester Road, Framingham MA 01702

    No gluten free pizza or pasta. No point in going here, especially with Paparazzi across the street and British Beer Company next door.

  • User profile picture thumbnail
    2 ratingAugust 20, 2015

    380 West Main Street, Avon CT 06001

    They offer a gluten free menu, but it's one page (extremely limited) and full of seafood dishes! Although the staff was extremely accommodating and kind.

  • User profile picture thumbnail
    3 ratingAugust 05, 2015

    475 Winter Street, Waltham MA 02451

    Menu says not celiac friendly. They are very open about this fact. (I haven't dined here, so the rating was just to post the celiac ranking.)

  • User profile picture thumbnail
    3 ratingJuly 26, 2015

    2313 U.S. 1, North Brunswick Township, NJ 08902-4422

    The food is good, but not many gf choices. The gf menu has about 6 salads, fish, and steak.

  • User profile picture thumbnail
    2 ratingJuly 16, 2015

    90 Derby Street, Hingham MA 02043

    not safe for celiac's.

  • User profile picture thumbnail
    2 ratingJune 13, 2015

    22 Merchants Row, Boston MA 02109

    If you're vegetarian the only options are salads, roasted eggplant, and a few appetizers. Even if you're not gluten free the choices are petty slim.

  • User profile picture thumbnail
    5 ratingMay 02, 2015

    358 Vandrebilt Motor Parkway, Hauppauge NY 11788

    Has a gluten free menu with some great salads, meats, and appetizers. Defiantly recommend

  • User profile picture thumbnail
    1 ratingMarch 01, 2015

    625 Cross Keys Road, Sicklerville NJ 08081

    no gluten free pizza

  • User profile picture thumbnail
    4 ratingFebruary 15, 2015

    435 Andover Street, North Andover MA 01845

    To the other review, they are continuously trying to improve it and over the past couple years have made it much better. If you know much about being gluten free you would know in order to have a gluten free pizza they would need basically a completely separate kitchen and oven, which they are known for the brick oven so would need a second on of that, to make sure it is not contaminated..so I'm assuming your child doesn't have celiac disease cause you would not even think of that.

  • User profile picture thumbnail
    2 ratingFebruary 14, 2015

    14 Littleton Road, Chelmsford MA 01824

    Gluten free menu is mainly salads and fish dishes.

  • User profile picture thumbnail
    5 ratingJanuary 26, 2015

    501 Byers Drive, Glen Mills PA 19342

    Great GF menu. It might be limited, but it's not full of rice.

  • User profile picture thumbnail
    1 ratingJanuary 17, 2015

    3596 Concord Pike, Wilmington DE 19803

    Got glutened twice in one meal!

  • User profile picture thumbnail
    1 ratingJanuary 15, 2015

    150 Worcester Road, Framingham MA 01702

    They copy/pasted their salad section onto a separate page and called it a gluten-free menu. Ugh. Terrible.

  • User profile picture thumbnail
    3 ratingJanuary 13, 2015

    881 Walt Whitman Road, Melville NY 11747

    Pretty good GF menu, though a bit disappointing that they still do not have GF pizza or pasta. Amazing chocolate GF cake though!!!

  • User profile picture thumbnail
    1 ratingJanuary 03, 2015

    45 Walkers Brook Drive, Reading MA 01867

    Very minimal choices

  • User profile picture thumbnail
    2 ratingDecember 30, 2014

    406 Amherst Street, Nashua NH 03063

    Extremely limited gluten free menu. For a pizza and pasta restaurant I expected gluten free dough for pizza and at least one gluten free option. If you don't like fish and don't want a filet mignon for dinner you will be out of luck.

  • User profile picture thumbnail
    1 ratingDecember 08, 2014

    54 Post Road, Darien CT 06820

    DO NOT EAT HERE. I ordered from the gf menu a steak with green beans and potatoes and a Caesar salad with no croutons and immediately got sick. I didn't see anything wrong with my meal but they are obviously not paying attention in that kitchen.

  • User profile picture thumbnail
    2 ratingOctober 28, 2014

    55 Mazzeo Dr, Randolph, MA 02368

    It is a weak gluten free menu. Good if you are with a crowd but I don't seek it out.

  • User profile picture thumbnail
    1 ratingOctober 26, 2014

    1777 Massachusetts Avenue, Lexington MA 02420

    Almost no options. I only had potatoes. They were not very good and I got sick.

Monday
11:30 am - 9:00 pm
Tuesday
11:30 am - 9:00 pm
Wednesday
11:30 am - 9:00 pm
Thursday
11:30 am - 9:00 pm
Friday
11:30 am - 10:00 pm
Saturday
11:30 am - 10:00 pm
Sunday
11:30 am - 9:00 pm

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