Permanently Closed

Burgerville

3 ratings
$ • Fast Food Restaurant
Reported NOT to have a gluten-free menu, but gluten-free options are available
Reported GF menu options: Bread/Buns, Burgers

Warning

This is a chain, which typically means a high risk of cross-contact. It may not be possible to dine safely at this establishment.

Safety Rating
3 ratings

As rated by the community

429 Southeast 122nd Avenue
Portland, OR 97233

Most Recent Reviews


Celiac

Overall Rating

Review


I have never had a issue with this Burgerville. I have a really severe case of Celiac and I tell them that I want my burger DISASSEMBLED and I get it that way.. Their fryer is NOT dedicated so your fries are not GF but if you want a salad that is safe.. and if you get your bun untoasted it comes warmed but still packaged, as their toaster is not GF. I always ask for their burger sauce and enjoy my burger.. ALL Burgervilles are willing to work with you IF you know how to order your meal.. no burgerville has a GF DEDICATED fryer and don't let anyone say that they do for they don't.. the burgers are safe, their salads are safe, their milkshakes are safe, their sundays are safe, their drinks are safe.. their FRIED food is NOT Celiac friendly..

Celiac friendly?

Yes

Updated 5 years ago read full review

Overall Rating

Review


The people were friendly and caring, and were accommodating.

HOWEVER, the "dedicated" fryer is apparently sometimes used during busy times (lunch) for chicken tenders and onion rings. My wife and daughter were *very* disappointed that they couldn't have fries.

As for the burgers, they were indeed put in a container without a bun (as if that were enough) but although they said they would change their gloves, it's not clear that the gluten-free burgers (my wife and daughter's) would be handled/cooked separately. (If they changed their gloves and then made/packaged my and my sons' burgers alongside and at the same time as the GF ones, the GF burgers wouldn't be GF. I'm not sure they understood that.)

No issues yet (a couple hours later) but we won't be going back.

Celiac friendly?

No

Updated 6 years ago read full review

Celiac

Overall Rating

Review


This Burgerville location is totally on it! They have special procedures for putting food in the fryers to prevent cross-contamination of the dedicated French fry fryer. They have a dedicated gluten free milkshake machine. The buns come in separate packaging for safety - they offer to toast it but the toaster isn't dedicated. Every manager and employee I have spoken to at this location is informed and PLEASANT. Most Burgervilles do not go to this extent, but this one is great!

Celiac friendly?

Yes

Updated 9 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Bread/Buns
  • Burgers

Categories

  • Fast Food
  • Kid Friendly
  • Lunch
  • Takeout

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Reviews of this Chain

Gluten Intolerant

Overall Rating

Review


Fries are gluten free and not cooked where the breaded stuff is and they have gluten free buns just don't toast them with allergy to avoid cross contact. Also they have diary free cheese and diary free milkshakes.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Overall Rating

Review


Gluten free fries and burger buns!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


Tell them you have celiac or a Gluten allergy and they will take the extra precautions to prepare your food. I normally order orginal cheeseburger no bun also no lettuce. There lettuce wraps suck and there GF buns remind me of the nasty patty on health inspector epsiode of spongebob.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Staff will clean kitchen space or change gloves if asked
  • Dedicated gluten-free fryer

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Symptomatic Celiac

Overall Rating

Review


Had a burger, fries, and milkshake. Told them I was celiac and they explained the procedure they follow. No issues whatsoever! Good food.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Hashimoto's

Overall Rating

Review


I have had a good experience at this BV every time. The best bet for no cross-contamination is a burger made unassembled with a non-toasted, non-heated GF bun. I usually get the 1/2 pound Colossal Burger with bacon, and let them know I have a gluten allergy... they always offer it unassembled. Most of the staff know the toaster and fryer are shared. Avoid anything fried including sweet potato fries.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for breakfast/brunch
  • Good for dairy-free
  • Good for dinner
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Offers delivery
  • Offers online ordering

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