I have never had a issue with this Burgerville. I have a really severe case of Celiac and I tell them that I want my burger DISASSEMBLED and I get it that way.. Their fryer is NOT dedicated so your fries are not GF but if you want a salad that is safe.. and if you get your bun untoasted it comes warmed but still packaged, as their toaster is not GF. I always ask for their burger sauce and enjoy my burger.. ALL Burgervilles are willing to work with you IF you know how to order your meal.. no burgerville has a GF DEDICATED fryer and don't let anyone say that they do for they don't.. the burgers are safe, their salads are safe, their milkshakes are safe, their sundays are safe, their drinks are safe.. their FRIED food is NOT Celiac friendly..
Yes
The people were friendly and caring, and were accommodating.
HOWEVER, the "dedicated" fryer is apparently sometimes used during busy times (lunch) for chicken tenders and onion rings. My wife and daughter were *very* disappointed that they couldn't have fries.
As for the burgers, they were indeed put in a container without a bun (as if that were enough) but although they said they would change their gloves, it's not clear that the gluten-free burgers (my wife and daughter's) would be handled/cooked separately. (If they changed their gloves and then made/packaged my and my sons' burgers alongside and at the same time as the GF ones, the GF burgers wouldn't be GF. I'm not sure they understood that.)
No issues yet (a couple hours later) but we won't be going back.
No
This Burgerville location is totally on it! They have special procedures for putting food in the fryers to prevent cross-contamination of the dedicated French fry fryer. They have a dedicated gluten free milkshake machine. The buns come in separate packaging for safety - they offer to toast it but the toaster isn't dedicated. Every manager and employee I have spoken to at this location is informed and PLEASANT. Most Burgervilles do not go to this extent, but this one is great!
Yes
Fries are gluten free and not cooked where the breaded stuff is and they have gluten free buns just don't toast them with allergy to avoid cross contact. Also they have diary free cheese and diary free milkshakes.
— Very
— Gluten-free items are marked on the main menu
— Excellent
Gluten free fries and burger buns!
— Very
— No gluten-free information on the menu
— Most/All
— Excellent
Tell them you have celiac or a Gluten allergy and they will take the extra precautions to prepare your food. I normally order orginal cheeseburger no bun also no lettuce. There lettuce wraps suck and there GF buns remind me of the nasty patty on health inspector epsiode of spongebob.
— Very
— No gluten-free information on the menu
— Some
— Good
Had a burger, fries, and milkshake. Told them I was celiac and they explained the procedure they follow. No issues whatsoever! Good food.
— Very
— Gluten-free items are marked on the main menu
— Some
— Good
I have had a good experience at this BV every time. The best bet for no cross-contamination is a burger made unassembled with a non-toasted, non-heated GF bun. I usually get the 1/2 pound Colossal Burger with bacon, and let them know I have a gluten allergy... they always offer it unassembled. Most of the staff know the toaster and fryer are shared. Avoid anything fried including sweet potato fries.
— Very
— No gluten-free information on the menu
— Some
— Excellent