Excellent knowledge of safe dining. Dedicated fryer!!! Need to get new GF buns, they were crumbly. But the educated staff made up for the buns!
Good food but I feel the GF bread is dry and crumbly. Nice to be able to have fries or chips from a dedicated fryer!
The first visit my gf bun crumbled upon the first bite. A year or so later I decided to try again and it worked out better. A fair priced burger that held together. They catered to my needs by providing me gluten free chips for my appetizer since the tortilla chips are not gluten free. I really appreciated that my server was knowledgeable about gluten in their menu items.
This used to be a great place. However, the owners recently changed hands and it is now owned by Fudruckers. The food is of cheaper quality. There is still gluten free, but it's not a great meal.
We have had really good experiences at this downers grove location. The GF menu is expansive and the servers consistently demonstrate good understanding of GF practices.
are most frequent restaurant we go to gluten free buns are amazing ill make gluten free fries gluten free chippers they also have a vegetarian gluten free burger wonderful .very educated and gluten free !
excellent GF menu with many choices and wonderful soft bun for sandwiches
Excellent GF menu! Hamburger bun could've been a little less crumbly, but other than that, food was great! Our waitress came back to the table after taking our order to let me know that the oil in the fryer might not have been changed and there was a chance of contamination, and asked if I wanted to go ahead with the fries. It's a shame they close today!!
I am a vegetarian and have Celiac disease. I called and spoke with Dustin, the manager, because I couldn't find any GF items on the website. He was very knowledgable and helpful about what options I had. He and the staff are well trained about cross-contamination and even have GF silverware! At his suggestion, I had the veggie burger with sweet potato fries and coleslaw. It was delicious!! And best part, I didn't get sick!!! Def will visit again!!
Summer '14 was our third trip here while on vacation. The service was horrible waited an hour for food and the burgers were charred. We complained and got only an apology from the manager. His explanation was that they got behind in the kitchen and it was impossible to catch up. We were shocked after two good experiences and it was 830 pm when we arrived. You would think they could have been honest about gf taking so long but no one said a thing. The burned burgers was the final straw for us. Never again for us.
Was so happy to find a place that I could eat that was not just a salad. Guacamole bacon turkey burger was awesome. Best turkey burger out ever! Sweet potatoes were good but were cold. Service was excellent. Gave us a refill in a to go cup. Best part I did not get sick!!!
I had a great burger on gluten free bun, safely made French fries and a really yummy drink. Service was great, we'll be back.
This place is great at catering to gluten free. Their cook always delivers my food in person and I love that they have gluten free burger buns and fries. In fact, I have been so pleased with their service that we had our rehearsal dinner here before our wedding. Their gluten free menu isn't the biggest but honestly, if I am coming to a burger joint, I'm going to just order a burger anyway.
No separate gluten free menu but the staff was very knowledgable. Gluten free hamburger bun was not "awesome" (We have yet to find one that is amazing) but good. Separate gluten free fryer. One of our easiest gluten free meals out so far!
Knowledgable staff with great service. We orders chips and quest assuming they would be gluten free. Then I ordered my food with a Gluten free bun and the waiter came back before the Queso was delivered he advised that neither the chips (not fried in the dedicated gluten free fryer) nor Queso were gluten free. Then without me requesting anything else, the waiter delivered some gluten free potato chips that had been freshly fried in the dedicated gluten free fryer. That's customer service and caring for those with food allergies. Nice work guys! Great selection, gluten free fryer, great taste, knowledgable staff! Highly recommend.
I don't usually order alcoholic drinks because I never know what goes into these mixes, however, the drinks here are to die for. The gf ones are clearly labeled. They are sooo good. I had a pina colada which I then duplicated using the same ingredients at home. Their burgers and fries were also fantastic. I had no problem eating my food and loved every bite.
Thus place is awesome for anybody with allergies. They make everything is they know what goes into everything. They even have gluten free silverware. I thought that was crazy awesome. Destin the manger helped significantly. As well as Courtney our server.
Had a hamburger with gluten free bun. I got soooo sick. I emailed corporate telling them What happened and someone messed up. They needed to check into so that no one else would get sick. No reply whatsoever!!
They have a separate GF menu which has GF buns; they are GiG trained; and they have a dedicated fryer, so I can eat fries. The server and food is generally pretty good. I am not a fan of the GF buns in general, so I normally just get the burger without the bun.
Dedicated GF fryer so you can have sweet potato or regular fries without gluten cross contamination. The gluten free menu is old and has missed the last regular menu update yet most all options are still available. Not many with a dedicated frier so that is a treat. The kitchen handles GF requests special.
There is a sealed bin of silverware labeled as gluten free right by the server station when you walk in, but no separate gluten free menu. Server seemed knowledgeable and listed g free options on the menu. They do have gluten free buns and a dedicated fryer. We felt safe and my daughter did not get sick. Satisfied!
This was a great experience! I'm newly diagnosed and eating out is sort of a dread right now. I read the reviews and decided to try it. The food was great and because we went when it was slow, they were able to make chips gluten free for me. Our server double checked everything and was so wonderful! I highly recommend it AND they have wonderful gluten free buns YUMMMM!
Was skeptical after reading the one negative review, but being in town on business and having already been glutened at the nearby Outback, we decided to give it a whirl. Card and guy on phone was not very helpful but it seemed like more of a language issue than lack of knowledge. Once he understood my issue he assured me that they had training and options. The manager came out and personally took our order, reviewed it carefully them went back to the kitchen to oversee proper preparation. Let me say, no-one got glutened and everything was delicious! My son got a barbecue cheeseburger with a gluten-free bun, I got the all-American burger with a gluten-free bun and my non-celiac older child got a regular burger. Everything was delicious and my son could even eat the french fries! Apparently they are revamping the entire menu and this is why the gluten free menu is no longer visible in the site. The manager (hector, I think?) was exceptional. If we are in town again we WILL go back!
They said that they no longer have a physical GF menu, but the server and hostess were very knowledgable. We were told that they have dedicated fryers for the French fries and a dedicated grill for burgers and guided as to which menu items were safe. The burgers are served on GF buns. Two members of our family are highly sensitive and did fine with burgers and fries. Burgers ordered medium were well done, will order med rare next time. Overall very accommodating and was a good experience.
My hubby and I went there in 03/01/2014. I had the loaded potato chips and the guac. Burger! Awesome! The chips were the best I've had! Even BEFORE my diagnosis! The server was amazingly knowledgeable and all of the food was served fresh and GF!!! Separate server for GF meal and all! A MUST for celiacs!!!
I have eaten there twice within the past 3 months and have gotten very sick. They no longer have a GF menu but offer gluten free buns and fries ( if the separate fryer is working). I don't think they understand the idea of cross contamination...I got a salad with the citrus vinaigrette and a regular burger with a GF bun and I had terrible pain about 2-3 hours after and was sick for days. Please be careful if you decide to eat there!!!
This used to be my go to place for a safe gluten free meal out. No longer!! They do not have a gluten free menu anymore and the staff honestly couldn't have cared less about my allergy. We asked for the Gf menu twice and were told too order from the regular menu and it would be made or sub'd to be Gf. I ended up ordering something that made me very ill. Needless to say I won't be returning, ever.
Usually love this chain and have had really great experiences, but not here. I ask for a gluten free menu and I am told they don't have any because they were too outdated. Then I got a regular menu which was irritating because not all ingredients are listed. Will not frequent this location in the future unless I see major improvement in reviews because it isn't worth the risk of being sick.
excellent menu and we'll trained staff. the food is awesome too.