This particular location is one of two that I have had a problem with from the Chipotle chain. The staff when asked to handle gluten free bowls they did not know they needed to follow the cleanliness protocol of throw away the gloves, wash hands, and apply new gloves. Also when adding the garnishments of cheese and lettuce which is handled by hand and should have had its own dedicated location. But instead they had touched the generalized handled ingredients without use of a dedicated section to said garnishments. Will be filing a complaint for this particular location as the staff did not understand the gluten free and cleanliness protocol and because of it became sick.
My go to GF meal, veggie bowl.
I'm a big Chipotle fan. In my opinion, Chipotle is the best GF "fast food" sort of chain. The food is great and very safe for people who can't eat gluten. Staff are willing to change gloves, and everything is GF except for the flour tortillas (for burritos). So tacos and burrito bowls of all kinds are completely safe!
I used to love this place but the training is too uneven- I'm exhausted most of the time trying to explain what actions need to be taken. Last time u walked out and went to PF Changs next door. When the employee is trained properly this can be a wonderful place for soft tacos, salads or burrito bowls.
Decent fast food, not great. Not good Mexican food. Overall I'd say 3 stars for food, but this is one if the only fast food chains I feel safe eating at so extra star. I usually just get a bowl. But still, thanks for keeping the corn tortillas just corn! That taco option is always there for me
Once I told the lady at the end of the line that my daughter had celiac, she immediately took her gloves off and washed her hands before putting another pair on. She told the next person in the food line to do the same. Every caution was taken to prevent cross contamination.
The staff was not friendly. I asked for specifically gluten-free food and they said they could accommodate me they told me that they kept everything separate but what they neglected to tell me was they use the same fryers and saying tortilla maker grills for the gluten-free ones as well so just save yourself some hassle and some cross-contamination and don't go here.
Just need to be aware that just about everything touches the flour tortillas.
Food is good but the staff has zero common sense about GF practices. I typically order for myself and my boyfriend (who does eat gluten) and will ask them to change gloves but then they prepare his first which negates the purpose. Also be sure to tell them not to touch your burrito bowl to other wraps they are filling. Tacos are NOT safe though they are corn because they are warmed on the burrito warmer. Leave no stone unturned.
Staff is always happy to change their gloves. Just pay attention to what they touch. One girl changed her gloves then asked if I wanted corn or flour tortillas and touched the flour tortillas BUT this only happened once and she was more than happy to change her gloves again and asked if I wanted her to wash her hands too. I have never gotten sick when eating here. Plenty of options.
They are amazing - but I recommend ordering online with a note about gluten when they are busy.
As usual, one can get a safe meal here, and everything is safe except the for the flour tortillas. Staff could use training: I would prefer not to interrupt my order to explain that, indeed, flour tortillas contain wheat (or worse, to be argued with about it). Regardless I did get her to change her gloves and walk me down the food line.
As long as you ask the first person who deals with your food to change their gloves, everything will be great!
This is always a safe goto when I am out. Almost everything but the flour tortillas is gluten free.
The staff was amazing. Brought out new utensils to serve and even new lettuce and cheese that had not been touched by other gloves. Was amazing, and so polite. I didn't feel like a nuisance like I usually do in other places. 5 stars for sure! Thank you for educating your staff!
Like all Chipotle locations, everything except the flour tortillas claims to be gluten-free. (I think that is right. There is a statement on the Web site.)When we went in, the staff definitely tried to be helpful. It was a bit of a chaotic process and there could have been cross-contamination. However, much of that probably was due to us being new to all this and not having the routine down yet.
Excellent food for the burrito bowls
I must have gone in on an off day. I disagree with other reviewers on this one! Chipotle is usually such an accommodating restaurant but server actually sighed and shrugged when I told him of gf allergy. He did not wash hands, wipe down counter or offer to get new cheese and lettuce. He looked at me as if he had never performed this gf protocol before. Disappointed !
They jumped into action as soon as I said gluten free and grabbed new serving spoons for each ingredient I wanted in my bowl. They also changed gloves and wiped the counter. Great food!