This particular location is one of two that I have had a problem with from the Chipotle chain. The staff when asked to handle gluten free bowls they did not know they needed to follow the cleanliness protocol of throw away the gloves, wash hands, and apply new gloves. Also when adding the garnishments of cheese and lettuce which is handled by hand and should have had its own dedicated location. But instead they had touched the generalized handled ingredients without use of a dedicated section to said garnishments. Will be filing a complaint for this particular location as the staff did not understand the gluten free and cleanliness protocol and because of it became sick.
They always change their gloves upon request and pull a bowl from the middle of the pile I usually get the burrito bowl here and have not had a problem. I have celiac disease and am basically a GF lie detector.
Chipotle had become my go-to fast food restaurant, but this particular location was horrible. As I do at all chipotles, I told the first person on the line that I have celiac and asked that he change his gloves and clean the line. He was clearly annoyed. He got to the cheese and I asked him to get fresh cheese because they pick cheese out with gloves that have touched flour tortillas. Again he was annoyed. He then asked if I wanted lettuce, I said yes and before I could say anything he picked lettuce from the cross-contaminated container. I explained that the lettuce he put on was surely contaminated and he looked at me disgusted and asked, "so you want me to throw it out and start over?" Indicating that he thought that was asking too much. I told him not to bother and started to walk out. I turned around and asked for a manager. She said, "we can make you another one." No one ever once apologized. They made me feel unwanted from the start. I won't be back.i would have rated it zero but you have to rate at least 1
My husband has been GF for many years but we just found out our picky-eating-8 yr old needs to be too. I used this app to find something he would like and Chipotle was the winner. It was the first restaurant we have been to since we found out he needs to GF (as I was avoiding go out to eat so we can really detox his digestive system). I wasn' sure what to expect but the staff at the Shrewsbury, MA location was fantastic and very knowledgable on what products he could eat. Even getting out the GF cheese. Thank you Chipotle for making it easier on this mom and being able to make her kid feel normal (while getting awesome nourishment!!)!!
Giving it four stars only because went here on a Saturday and yes it was busy but told the guy celiac disease and he looked at me strangely so I said gluten allergy! He then changed his gloves and used different utensils. We were getting two of the same bowls. Half way through the line a girl tried to grab the bowls with contaminated gloves and I said they are gluten free and she rolled her eyes at me. The guy wasn't going to tell her gluten free either. Otherwise food was really good!!
I have 7 allergies (gluten, peas, pork, avocados, tomatoes, broccoli and almonds) which makes eating out extremely difficult. Most of their items are gf. Don't order the corn tortilla as they warm it in the same iron as the flour tortillas. I've gotten sick here before but it may be from the corn salsa. Sometimes I have problems with corn.
This Chipotle was excellent. Explained that we can't eat wheat flour or gluten and they all changed gloves and spoons without hesitation. It is so nice when you find a Chipotle this well trained. They are not all this good at handling allergens/celiacs.
I went at a slow time and got an eye roll for asking to have gloves changed when I mentioned celiac. I didn't get sick but I won't return to this location. To be fair, the service at this location has been typically been pretty poor, even before I knew I had celiac and could order like a "regular" person.
Based on earlier reviews, they seem to be more allergy conscious now. I asked the first employee to change gloves, which she had the other employees on the line do as well. They also now pull cheese/lettuce out of dedicated containers. The only critique I have is that the employees seem a bit annoyed to go through the process...but they might just not have great customer service in general.
Most of the time I go in there the staff are clueless about preventing cross contamination. They ask me if I want a tortilla after telling them I'm gluten free and they get snippy if I ask them to change their gloves after I see them out their hands down on a troika. I've tried to give them the benefit of the doubt by I've had reaction the past three times I've eaten there and will never eat there again.
Unfortunately, no one in this store speaks enough English to even understand the word allergy. It was a very painful process to get through and we won't be back to this location.