This particular location is one of two that I have had a problem with from the Chipotle chain. The staff when asked to handle gluten free bowls they did not know they needed to follow the cleanliness protocol of throw away the gloves, wash hands, and apply new gloves. Also when adding the garnishments of cheese and lettuce which is handled by hand and should have had its own dedicated location. But instead they had touched the generalized handled ingredients without use of a dedicated section to said garnishments. Will be filing a complaint for this particular location as the staff did not understand the gluten free and cleanliness protocol and because of it became sick.
On a not-busy Saturday early, they were great about trying to avoid gluten cross-contamination. Swapped out all the serving spoons, wiped the counter and switched gloves. I liked the salad with pollo (really good guacamole and dressing) and my daughter liked the bowl with carnitas. I still don't think I'd bring my daughter with celiac but otherwise we enjoyed the food and felt very comfortable. Coming at a quieter time really helps. Our experience here was better than the Chipotle in Lloyd District during lunch rush.
Love this place. Bowls are easy to make GF. Love the corn soft tacos, but make sure you get someone behind the counter that is familiar with gluten allergies to avoid cross-contamination on the tortilla warmer. Also avoid the lettuce, as the gloved hands that made the last wheat flour tortilla were probably just in there.
My daughter has Celiac and we have eaten here numerous times without issue. We're extremely careful and this is one of the only establishments we will eat in because the risk of cross contamination seems low (in my mind- it's all in front of me as I order). With that said, we avoid any tacos or burritos, and she always only ever gets a bowl with rice and meat.
The gluten-free is not the problem in the store. The problem in the store is it sucks. It always sucks. I've complained more at the store any other place ever. The quality is just terrible. The only problem is it's the closest one to my house. My husband tends to use it more than the others. The chips are stale, the guacamoles terrible, and I can go on forever that's how bad it is. They really give chipotle a bad name and I love chipotle.
They are the best, we eat here all the time and they are very helpful with food allergy requests
I always get sick at any couple I go to. Even though mostly everything else aside from the tortillas are gluten free, I still get sick from a rice bowl. it must be the cross contamination from touching the tortillas and then the toppings. even if they change their gloves is all been exposed lol sounds funny.. but seriously. not celiac friendly.
the guys behind the counter were supper understanding when I walked in and asked about their gluten free menu. $10 for 3 hard shell tacos
Last couple of times I've been here, I've been told that for GF they won't get food from the back. Instead, they change their gloves and change spoons that they use on the food line. Seriously- change spoons? What does that do? Any contamination that was on those spoons is now in the food containers. I've also watched as flour tortillas hang into the containers closest to the workers. When we asked for food from the back and explained it is for medical reasons, there is one worker there that has given us the BIG eye roll. This happened twice now. Then this person pushes our request off onto someone else. Usually the people they hand it over to are very friendly and pleasant. We will avoid this Chipolte because of the bad attitude- don't like being made to feel like we are a burden.
I have eaten here safely many times. I ask them to wear fresh gloves and to prepare the dish from fresh bins (not on the main assembly line). They have always seemed happy to accommodate my request (I think they do it often bc I have never had someone seem taken back by my request). I have eaten here several times without issues
I appreciate the company's dedication to allergy friendly choices. The carry through at individual locations, however, is hit and miss. At this restaurant I have had some very conscientious setvrrs and some not. They will change gloves when I ask them to, saying I need gluten free, but half the time the server will turn around and set his or her gloved hands back on top of the tortillas as they ask for my order. I also notice that serving spoons for rice and beans often touch the tortillas of previous customers, so the gloves don't prevent cross contamination. I avoid the lettuce and cheese as that is handled with gloved hands and thus likely cross contaminated with the gluten from previous orders, though I have occasionally had a server offer to get me lettuce from a fresh bin under the counter, which I appreciated. Overall, I still choose to eat at Chipoltle about once every couple months, I am okay about 75% of the time, but I do get sick from gluten there sometimes. I consider it a gamble and I plan to eat there only when I know I can afford the recovery time if I get glutened.
The food is soooo tasty, but I almost always get sick at this particular Chipotle. (Other Chipotle's its more like a 50/50 chance) I think the largest concern comes from the very end of the line, with the lettuce and cheese and such, where they reach in and grab the toppings by hand. Yes, they change their gloves but they grab by hand every time, even when they are working with the flour tortillas. So I wonder how much cross contamination comes from that. I do try to avoid the toppings for that reason but I still seem to get sick, so I have no idea if that is the issue.
I consider this Chipotle location very safe for celiacs. I have eaten there several times with no reaction. Tell the server you need gluten-free and they wash their hands and put on fresh gloves. That person then carries your bowl down the line to add each of the ingredients you choose. They open a new tub of cheese and lettuce, if you request those toppings. The servings are large enough that my wife and I share one bowl along with chips. I strongly recommend this restaurant for celacs.