Cold Stone Creamery

5.0 stars 5.0 out of 5 1 rating

9655 Carousel Center, Syracuse, NY 13290

(315) 701-2840
  • User profile picture thumbnail
    5 ratingJanuary 21, 2013

    They knew the gluten containing items, had separate pans to mix on, changed gloves & got a fresh box of ice cream out! Blew me away! Wow!

  • User profile picture thumbnail
    1 ratingNovember 06, 2016

    3875 John Gordon Ln #102, High Point, NC 27265

    The owner does not believe in gluten allergy. The staff did not take proper precautions. I became ill. I knew better but thought it wouldn't hurt one time.... boy was I wrong! I won't visit this location again!

  • User profile picture thumbnail
    5 ratingOctober 03, 2016

    3540 Riverside Plaza, Ste S-320, Riverside, CA 92506

    FINALLY! Someone who gets "allergy" (or in my case cross-contamination from gluten from celiac). Not sure if I lucked out when I went but the guy seemed pretty attuned to keeping ice cream safe for me, including putting on gloves; opening up a new container from the back just for me; adding mix-ins from unopened container in back; and mixing in its own container. Then covered and out in a bag separate from my daughters cross-contaminated ice cream. GREAT job! Wish more places "got" it like this one!

  • User profile picture thumbnail
    5 ratingAugust 26, 2016

    1130 Celebrity Cir, Myrtle Beach, SC 29577

    I went in asked for the gluten free options. They have a list that tells you what has gluten. I had the cotton candy and strawberry. They also got my icecream from the back and mixed it in the back to ensure it was safe! They were very accommodating and aware of how serious a gluten allergy is!

  • User profile picture thumbnail
    2 ratingAugust 09, 2016

    762 N State St, Westerville, OH 43082

    the company trys hard but there servers tend to cross contaminate

  • User profile picture thumbnail
    5 ratingAugust 08, 2016

    1130 Celebrity Cir, Myrtle Beach, SC 29577

    The staff was so helpful. They were very knowledgable about which ice cream flavors were safe for my daughter who has Celiac and a nut allergy. They went in the back to scoop hers from a clean bin.

  • User profile picture thumbnail
    5 ratingApril 01, 2016

    3875 John Gordon Ln #102, High Point, NC 27265

    Not only did the guy working there know exactly what celiac was, he also knew exactly what to do. He checked in the back to see if there was an unopened container of ice cream first, but when there wasn't, he asked if I was OK with what was already out, which was almost full. He used a clean scoop and skimmed off a large layer before scooping and put my ice cream directly into a cup instead of onto the slab. It was really good ice cream, too!

  • User profile picture thumbnail
    5 ratingJuly 25, 2015

    688 Bluefield Road, Mooresville, NC 28117

    Finally found an awesome ice cream shop for my husband!

  • User profile picture thumbnail
    1 ratingApril 16, 2015

    4700 Vestal Parkway East, Vestal, NY 13850

    cross contamination all over.

  • User profile picture thumbnail
    4 ratingOctober 14, 2014

    1617 32nd Ave S, Fargo, ND 58103

    staff aware of gluten allergies. will help you determine which flavors of ice cream are safe. will wash hands scoops and use a clean cold tray on marble slab(you may need to prompt them) to prepare your ice cream. Be aware that small bits of toppings or another flavor of ice cream occasionally may drop into the ice cream cooler. So keep an eye out.

  • User profile picture thumbnail
    5 ratingJuly 21, 2014

    762 N State St, Westerville, OH 43082

    Ice cream Cakes and Cupcakes...always in stock. GF Chocolate or yellow cake layers from a local dedicated gluten free facility.

  • User profile picture thumbnail
    5 ratingMay 30, 2014

    5705 Richards Valley Rd, Ellicott City, MD 21043

    I'm a recently diagnosed Celiac, and still pretty nervous about eating anything not prepared at home, but my daughter really wanted to stop for ice cream. I had read that Coldstone was very responsive to Gluten Free needs so I gave it a try. All I had to do was mention that I needed to be Gluten Free and all 3 if the gals behind the counter offered to go in the back and get a fresh tub of the ice cream I wanted and got a fresh package of chocolate shavings too for my milkshake! They also grabbed clean spoons and a clean blender! Oh, and NO "Glutenation"! Happy Summer! 😎

Monday
10:00 am - 9:30 pm
Tuesday
10:00 am - 9:30 pm
Wednesday
10:00 am - 9:30 pm
Thursday
10:00 am - 9:30 pm
Friday
10:00 am - 9:30 pm
Saturday
10:00 am - 9:30 pm
Sunday
11:00 am - 6:00 pm

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