Five Guys

1.5 stars 1.5 out of 5 2 ratings

2501 Wabash Ave, Springfield, IL 62704

(217) 546-8230
  • User profile picture thumbnail
    1 ratingNovember 07, 2014

    I had heard great things about this place so hubby and I decided to try it! As we got up to the counter to order the amount of bread crumbs all over the place began to make me nervous... I asked the guy at the counter about the gluten free options and he looked at me like I was crazy. I explained to him what gluten was and he said " oh ok yea you can order something with out a bun". So... Against by better judgment I places my order and asked if the person making my good could change their gloves and put down a sheet of paper on the counter to TRY and avoid Cross contamination... He looked at me and said "uh we are kinda busy right now...." My hubby and I both just kind of looked at him with a shocked look and hubby finally said "I don't think so let's go". I was VERY disappointed after all the good things I have heard. I may try another 5 guys again but I would ever take a chance with this one!

  • User profile picture thumbnail
    2 ratingMarch 30, 2014

    I was thrilled to find this place, and my first trip there was successful. I ordered a plain burger and fries. A gf burger can be ordered as a wrap with lettuce or in a bowl. My second trip was not so great. Again, I ordered the same burger and fries, but I was sick the next day. Maybe it would have been different if I had not gone during lunchtime, but when you tell them you have celiac and they acknowledge that they fully understand, you should expect a gf meal. I think the problem comes because they use their hands to dip into toppings and assemble burgers. I don't know if there was a glove exchange as I didn't pay as close attention this time. Everything is gf except buns and malt vinegar.

Monday
11:00 am - 10:00 pm
Tuesday
11:00 am - 10:00 pm
Wednesday
11:00 am - 10:00 pm
Thursday
11:00 am - 10:00 pm
Friday
11:00 am - 10:00 pm
Saturday
11:00 am - 10:00 pm
Sunday
11:00 am - 10:00 pm

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