Permanently Closed

Flat Top Grill

13 ratings
$$ • Restaurant
Reported NOT to have a gluten-free menu
Safety Rating
4 ratings

As rated by the community

307 Veterans Parkway #500
Normal, IL

Most Recent Reviews


Overall Rating

Review


Built my bowl, put the allergy sticks in it, waited 40 minutes for my food...that arrived with a big tortilla plopped on top of the dish. Server seemed confused as to why this was a problem. Not cool, had to remake my dish while my dining companion ate alone. I mean, c'mon.

Celiac friendly?

No

Updated 6 years ago read full review

Overall Rating

Review


Friend and I are both have different allergies. We used the white stick (cook separately) and "somehow" ended up with some of each others food and other peoples food in our dishes.

We were allowed to make another bowl and there was no cost for our lunch, but both of us felt sick for the rest of the day.

Celiac friendly?

No

Updated 6 years ago read full review

Celiac

Overall Rating

Review


Excellent options for allergies. All allergens are clearly marked. You are also able to have your food cooked in a separate pan to avoid cross contamination.

Celiac friendly?

Yes

Updated 6 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • None Listed

Categories

  • Restaurant

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More Reviews


Overall Rating

Review


Great food. Everything is clearly marked GF with plenty of options. They even had GF noodles.

Updated 8 years ago read full review

Celiac

Overall Rating

Review


The server was rather attentive. The beef was poor quality or old. I am concerned about cross contamination. I would request food from the kitchen if I were to return.

Updated 9 years ago read full review

Celiac

Overall Rating

Review


This place was great!!! The food was amazing, and the staff went above and beyond to answer any questions I had. It wasn't clearly marked which noodles were GF but after asking they brought me a separate chart of what was safe. There is a TON of cross contamination on the food line, but they were more than willing to bring fresh stuff out to me! I would recommend this place just be cautious of CC.

Updated 9 years ago read full review

Overall Rating

Review


Wonderful...really fantastic. They are allergen-friendly, which is a rarity when it comes to chain restaurants. I eat low-FODMAP (which includes avoiding gluten), so I have to avoid certain veggies, spices, and fruits getting in my food.

Because I can choose my own ingredients and also request it is all cooked up in a separate wok, I am happy to report that I have *never* had any horrible side effects from eating there. And....the food is delicious!! :) HIGHLY recommended. :)

Celiac friendly?

Yes

Updated 9 years ago read full review

Celiac

Overall Rating

Updated 9 years ago read full review

Overall Rating

Review


Easy to avoid gluten. Sauces clearly marked.

Updated 9 years ago read full review

Overall Rating

Review


Great gluten free options. Waitress had a list of good gluten free options and was very helpful.

Updated 10 years ago read full review

Overall Rating

Review


my favorite restaurant to eat at! you can get lots of food for cheap. you can choose gluten free sauces & opt to have your food cooked in a separate wok to avoid cross-contamination. they have delicious rice noodles as well!

Updated 10 years ago read full review

Overall Rating

Review


I always ask for my food to be prepared in a wok to prevent contamination but still seem to get sick after eating at Flat Top.

Updated 10 years ago read full review

Overall Rating

Review


My absolute favorite stir fry place!

Updated 11 years ago read full review

Reviews of this Chain

Celiac

Overall Rating

Review


Everything marked if GF or not Separate prep area for food allergies

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


My friend took us here and I didn’t get sick at all—but I felt quite nervous. You make your own bowls “salad bar/buffet” style which is a recipe for cross-contamination. (And nothing is labeled for gluten at the bar or on the physical menu either). When they stir-fried my ingredients I had a small allergen stick that directed them to cook it on a clean, separate surface and I’m sure that’s what happened. The real concern is the buffet setup.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Celiac

Overall Rating

Review


Even the manager couldn't tell me what protocol they had in place to try and prevent cross contamination, and told me it wasn't safe for me to eat there. Everything was made from a buffet, and ingredients were spilled and splashed everywhere. Would not recommend.

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

Symptomatic Celiac

Overall Rating

Review


I ordered the make your own bowl where you basically add ingredients to your bowl from a buffet line of ingredients. After that, if you want proteins or meats, they add an allergy tag and cook that in a separate area. I have celiac and feel pretty safe.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings
  • Dedicated gluten-free space in the kitchen
  • Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Overall Rating

Review


Staff was knowledgeable about what had gluten. Only one sauce contains wheat supposedly. Had a way to mark your order so it was made in a separate clean spot. Rice noodles and white rice available plusses of meats and veggies.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Food comes out flagged or marked gluten-free

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

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