Few choices, clueless staff, all serving utensils jammed together.
Not very good food, Chipotle is 10x better. Cc risk is high, as usual. I got the burrito bowl, it was flavorless. Chicken smelled fishy. Gross.
Very limited choices & the place was dirty. Staff not very knowledgeable about gluten free & risk of cross contaminantion is high. They had corn tortillas stored in same container as flour tortillas.
Good flavor but you only have the choice of the taco plate.
Guy was very helpful In helping me choose what items I could and couldn't have... They did have a list of items which helped going down the line when telling him what I wanted in my bowl... There are a couple of items here to choose from but I wouldn't say a lot... I would eat here again
Beware - the reviews on here are for Freebirds all around the country. The one in Richardson, TX didn't have a clue. The best they could do for us was mention they had corn tortillas. We asked how they would serve them to us and they said with whatever we wanted. No suggestions were given. This was after the girl taking the order got flustered and asked a co-worker for help. We were not offered any gluten free menu and the staff acted like they could care less if they helped us or not. We left without ordering.
Very friendly and helpful staff. They gave me a laminated allergen list to look at while I walked the line. The staff member that helped me changed her gloves without me asking and was very considerate of my safe choices. I had 2 soft corn tacos piled with food. They were great! The manager also came and checked on me. Great experience!
The staff was excellent when it came to informing my wife and I what was GF on their menu. The guy, whose name I forgot, was super helpful. He immediately took off his serving gloves, washed his hands, and put a new pair on even before he grabbed a tray to help us. They informed me that besides all the flour tortillas the only other items with gluten were their steak, BBQ sauce, and their ranch dressing. So there are actually quite a few options as well as combinations to choose from. I had a pulled pork burrito bowl (less carbs) and my wife had the chicken bowl. We also had chips and queso. Every bit was delicious and we'll definitely be back.
The staff are completely ignorant of gluten free ways. And to simply even ask them to place a corn tort in between 2 foil sheets will cause a confusion equal to quantum physics. I've visited other locations that go above and beyond to accommodate a celiac but this isn't one of them.
The first girl I dealt with was rude and wanted to pass my order off to someone else (rolling her eyes) but then a nice young man came over with gluten free menu in hand and was happy to help me. Attached photos are from the actual menu they showed me and it definitely made the process easier. Most items are gluten free, except for the steak.
Similar to Chipotle in its set up and menu offerings (bowls, burritos, tacos, etc.), but not quite as flavorful, in my opinion. Staff was ready to accommodate me with fresh, clean gloves and separate prep plate to prepare my meal. Not everyone was knowledgeable about their gluten free items, despite having a corporate print-out in front of them. Their chips were light, crisp and very good.
I got a Burrito Bowl which is a burrito minus the tortilla. I got the white rice, cheese, refried beans, chips, and queso all of which were GF. However, I got the steak and didn't check to see if it was GF because I assumed it was. But it is not gluten free. Still, as long as you are careful this is a great place to eat! Very yummy!
I went to Freebirds every single Friday for over a year. I'm Celiac and I never had any issues. Then, out of the blue, they changed their menu options. Hard corn shells went away, portion sizes changed, and the "taco meal" disappeared. I've been back once since. It's still good, but it's more difficult to eat GF now. I get the nachos with carnitas, cheese, queso, lettuce, and tomatoes. They SHOULD have a printed menu of what's gluten free. Have them change their gloves and wash a tray for you. If you opt for soft corn, ask that they warm them up in the microwave (or maybe between foil in the toaster things?).
Sorry, but I walked in and then I walked out after watching the serving spoons making contact with the flour shells ahead of me. After reading some of the latest reviews it looks like I made the correct decision. This is really too bad, there's such limited choices, if at all, for people with celiac while we're away from home.
Wow! The employees were so helpful and not critical of my intolerance to gluten. So affordable and yummy!
No gluten free menu, just an ingredients list. Most of the meat has gluten. Needs to get on chipotle's level.
I nice alternative to Chipotle as there is more variety in the toppings. You can get burrito bowls or salads. They have corn tortillas available for tacos, but you will want to verify they are GF as they aren't included on the allergen menu on their website.
Staff was very knowledgable and helpful. Corn tortillas and chips were great! They even substituted my side of salsa (contains gluten) for guac without charging me extra.
Cross contamination is a concern
when using the corn tortillas almost everything is gluten free. friendly staff, however they are not very knowledgeable
Although they don't have GF burrito tortillas, they do have smaller GF corn tortillas. They also have an easy-to-use special GF menu that you can ask for. It made it easy to pick out all the items in a GF burrito bowl, even while the restaurant was pretty busy. My bowl had white meat chicken, Spanish rice, black beans, roasted veggies, cheese, etc. and it was delicious. Absolutely no complaints whatsoever.
The only gluten free option is a salad. I also have a dairy intolerance and all of their dressings are mainly dairy based, except the vinaigrette.
Love them. They have info sheet with what to avoid. I've never gotten sick.
This our quick go-to GF place. Burrito bowl with no corn tortilla if you are sensitive to cross contamination. They use the same gloves to grab the flour tortillas and corn, so don't get anything they touch with their hands (salad, etc...)
If you want a taco, yay! If you want something outside the box...nay! All I eat is taco's being GF it seems or burrito bowls. There is a better place you can go for these. We were excited to get nachos....until we found out they have no way to melt the cheese!! Ewww! The toppings were scarce and not that great.
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