We have yet to have any issues with ANY Freebirds location in helping our 2 girls who have celiacs.
In our first visit the manager came out and handled our meal themselves. We were super grateful!
— Somewhat
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
Told them I was gluten free, two guys just looked at each other and then said what would you like? I ordered corn tortilla tacos, they heated them up on the same press they use the flour tortillas on. Didn't tell me what options were gluten free as I moved down the line. Food was tasteless and it was overpriced. I can't believe anyone would recommend this place. It's especially unsafe for celiac people.
— Not at all
— No gluten-free information on the menu
— Some
— Poor
Love this place. Manager and employees will change gloves when you tell them you have gluten allergies. Only 3 items not gluten free.
The management here has gone down completely. No one knows what gluten is and I watched them cross contaminate every single thing on the serving bar today a guy with gloves on that it just touched the tortilla grabbed the chicken that had fallen all over the line and put it back with his hands. DO NOT GO HERE IF YOU ARE CELIAC.
— Not at all
— Gluten-free items are marked on the main menu
— Not Much/None
— Poor
They have a good variety of options and I can eat without getting sick.
— Somewhat
— Some
— Average
They couldn't understand that I needed clean gloves. In fact, everytime I said I need fresh gloves. I'm gluten-free. They tried to give me a low Carp tortilla but when I asked if it was gluten-free, they didn't know. They finally were able to determine which products were gluten-free. And then proceeded to give me cheese by reaching into the container as opposed to using the spoon. So there is quite a bit of cross-contamination. At this location, it's went downhill.
— Not at all
— Separate gluten-free menu
— Not Much/None
— Good
Daughter is celiac. We have been many times and they have an allergy chart posted for them to see. Only chicken is GF (other meats are not) but my daughter loves it in a bowl! They washed hands and changed gloves. She has not have any symptoms of being glutened.
I asked for the gluten-free menu and ordered chicken on salad. I still got glutened. I suspect that they prepare all the food on the same surface. The employees seemed pretty clueless about what gluten intolerance means.
— Not at all
— Gluten-free items are marked on the main menu
— Not Much/None
— Average