only had one incident where the cook put croutons on his salad. other than that good place. avoid Fries.
The bun is amazing!'
The staff and manager were very knowledgable about cross contamination. They also were very kind. Didn't treat us like a bother. A+++++++ Food was great!
I got a burger with bacon. I didn't get a clear answer about all ingredients being gluten free. Fries are in with bread products They served my plate covered next to my husbands uncovered - nice touch. They do change gloves No real guarantee of no contamination, but they give it a good shot. Yummy burger
The buns were great!
Amazing gluten free bun! Even better than red robins, which I also love. Although I noticed after eating the French fries that they fry everything in the same fryer. I got sick anyways and I'm pretty sure that fryer is the cause. Can never be sure though.
Great service. Knowlegable staff. Great Burger! Just ask for a gluten free bun.
Sooooo difficult to place our order. I explained that I needed GF, but then had to ask about each and every item. For instance, I said I needed GF, and which burgers could I choose. I was told "ANY." So I ordered the mushroom and Swiss with caramelized onions on a GF bun. Something about the cashier didn't give me a great deal of confidence so I asked about each item starting with the mushrooms. Finally, when I got to the question of onions, I was told they are not GF. I never understood why, but I left them off. Then we went through the fries for questioning. The seasoning - or so I was told - is NOT GF. So with all the anxiety of ordering and trying to make sense of what the cashier was saying - or not saying - added to the total bill of $35 for (2) burgers and (2) fries with TAP WATER(!), including the tip? We'll not be back. But it tasted okay. Just not $35 worth of okay.
Super tasty burgers, and the GF buns are actually edible- and don't taste like cardboard. By far my favorite GF burger joint. AND, they have dedicated fryers for their fries!! I'd double check every location just to be safe, but that's what I was told and witnessed where I went.
I was told by a manager there was a gluten free dedicated fryer. Was told to ask for no seasoning on fries and I'd be ok. They do have gluten free bun for $2. Burger was tiny. Service slow. Got two fries in and I found fried remnants of either an onion ring or chicken strips. Found another manager and showed it to her. I told her how I was told it was ok and that they used a dedicated fryer, etc. she said "we use a separate fryer but sometimes the baskets get moved around. You should have been told this is not a gluten free kitchen." I said I wasn't told that and I understand that however, I'm asking you not to say you have gluten free when clearly it's not. Her response "ma'am we are really busy". Not impressed. Won't be back.
So we are trying Fudruckers tomorrow for a birthday party we will attend. I'll write a review about whether they were Celiac friendly after our visit. But in hopes that "Unnamed" who posted earlier, I write this to hope he might be more tolerant of the extra work he complained about. My son and I have Celiac's Disease, which as many people don't realize is not an allergy or intolerance, but a genetic disease where, for some people, the response to even trace amounts of gluten is for the body to develop antibodies against itself, particularly in the lower intestines, attacking them and damaging its ability to absorb nutrition from food. It is a series disease and if untreated stunts growth (my 10 year old son was losing weight for unexplained reason, having frequent severe reflux into his mouth while standing up, severe daily headaches, his teeth were staining and he was developing juvenile psoriatic arthritis and ADD type symptoms, and more). Celiacs can lead to really serious secondary auto immune diseases. So to the Fudrucker's employee "Unnamed" who posted how inconvenienced he is by having to clean the grill off or fry the fries separately from the food that will be served as "Gluten Free" to customers, I hope your comments were just because no one has ever explained the disease to you. Not all people avoiding Gluten are doing it as part of a fad; the cross contamination is a real issue for many and causes a lot of suffering for people who have the disease. As for the people who have allergies or intolerance, they deserve the right to know if the food being labeled "gluten free" is truly gluten free as well. Restaurant owners/management choose whether or not to make accommodations for people with the condition. If you don't want to have to deal with the extra work those accommodations require, wouldn't it be better to work at a restaurant that doesn't do it? The majority don't. I hope that in your life you don't have a close friend or family member who has the disease because, believe me, it's much more than an inconvenience living with all the restrictions the disease entails, especially for a child.
Ordered the burger and specified a GF bun due to celiac. I received a burger on a regular bun with french fries. I told the girl at the pickup window that this wasn't a GF bun and was told 'I just work here.' The assistant manager overheard me and asked for a GF bun and proceeded to place my burger on the GF bun. I asked for a manager and explained that I cannot eat the burger. The manager said that he would correct it. I was told that Fuddruckers doesn't have a dedicated fryer so I was unable to eat the fries. The cooking staff is clueless and required the manager to correct their mistakes.
I have celiac, and I felt safe here. I was greeted very warmly, and the person taking my order knew how to be gluten-free. Contrary to the other reviewer's, they had gluten-free buns. They also post on their menu that they have a gluten-free buns. So my guess is they have them more often than they do not. The fries were more like seasoned potato wedges and were delicious.
I'm very allergic and I eat here all of the time. I've never had the fries, and would never order fries at any restaurant unless I knew their kitchen practices made it very safe. I get the hamburger bun which is good and a side salad. I've rarely had any problems with the salad as I also specify no toast on the side. I'm allergic enough I wouldn't eat anything that touched gluten. I don't think I've ever had issues here.
Fuddrucker's ONLY accommodates gluten-free by offering a gluten-free hamburger bun. They used to have gluten-free fries but I learned from the manager that now onion rings are fried in the same fryer as the steak fries. The only gluten-free side option is a salad. Very disappointing that the steak fries are cross-contaminated now!!
Manager Stephine- has a cousin with celiac. Help me with a burger (no gf buns) and fries. I would eat here again. The burrito place in same store would be okay for a meal in a bowl.
They have gluten free buns. they were not very good. the manager was very difficult when I asked about the fries being gluten free. then asked if they were cooked with everything else, he said yes. I asked if the non beef burgers had filers/were gluten free. Getting an answer was also difficult. basically the manager and cook had no real idea what gluten free means. I did not get sick with an elk burger on GF bun, but was afraid to try anything else.
The immediately squad they have nothing that is gluten free. Didn't even try to help find me options. No Gluten Free options were available in IAH Terminal A. Ate at Panchitos Mexican with just salad. Very disappointing healthy options in this terminal. Chilis also claimed nothing on their menu was gluten free either.
The manager came out to assist me with my order and to make sure my meal was kept gluten free. I got a fantastic burger (no bun) with some fries and everything was so delicious. The staff was accommodating and very friendly. :)
They say their fries and burgers are gluten free, we did not have ill effects after eating them so it must be true. They even offer gluten free buns. It's an extra charge for the buns, but they were good! It was the first time my kids have ever had buns on their burgers!
After ordering and paying $24 for our meal, waiting for the food to be ready, we were told they didn't have the gf bun. They put my chicken on lettuce and called it good. While they do use a separate fryer for their fries, I would have been better served going somewhere else. Disappointing.
TERRIBLE!!! BEWARE!!! OUCH!!!! People need to understand more about celiac and gluten sensitivity! What is the point of selling gluten free items when they can't be careful when preparing? Even after we asked for them to switch gloves and paid extra for the buns... cross contamination got us!
Horrible. Got sick IMMEDIATELY. I literally watched them handle 5-10 buns and then mine, which was stacked BETWEEN other regular buns. Gloves NEVER changed. Even my children's regular order was incorrect. CROSS CONTAMINATION ALL OVER THE PLACE. DO NOT EAT HERE!!!!!
I was nervous after reading other reviews, but we were on the Strand. I had the Mushroom and Swiss burger and it went well! The bun held together nicely and was fresh! I did not order the fries after reading others were sick after trying them. All in all a good experience!
AVOID!!!! The manager of the store rang up our order, we ordered a GF bun for my son... He even talked about how he had heard that it was good... Then when the order came I tasted it.... And it was a regular bun... So my son was glutened as well as myself. The manager comped the meal but acted like it wasn't a big deal. I will be sick for hours, and my son will as well, and he basically acted like he forgot to add cheese to a burger. AVOID THIS PLACE LIKE THE PLAGUE!!!!
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