They don't have a gluten free menu, however the waitress informed me that are slowly making their entire menu gluten free, with current gluten free sauces and substituted items. I had the barbecue chicken with fries which was nice but nothing special, but I did not get sick which is always a good thing.
They do not have a GF menu which is why I gave them four stars. The waiter was very knowledgeable and helpful. My son really enjoyed hamburger and fries.
I was confused when we stopped in for a burger, because our experience was not the same as others. I would not classify Hard Rock in Maui as celiac friendly, no dedicated fryers or cooking areas (at least not according to our waitress), no gf bun options, no gf menu at all. All of their BBQ sauces have soy sauce, even the beans that top the nachos have wheat. Very few options without extreme modification. The only reason I give them 2 stars is because our waitress was trying so hard to make something work.
Didn't have a gluten free menu, but had options. Fries were in a separate fried. Food was overpriced and nothing special, just like every hard rock. Overall, sever was very helpful and I felt fine after eating.
Burger was delicious. The gf bun was amazing in taste but started to fall apart bad when I was finishing up. Best gf bun I've ever had even if it did fall apart.
Highly recommended! The manager, Scott, came to my table and discussed the gf options with me. He waited for the waitress to explain her that the ordered burger needs to be gf and that they have to make gf fries. Very good job! The food was tasty! And in addition they have two hard cider.
No specific gf menu, but the manager walked me through the menu......he also advised that there is a separate fryer..... he made sure my food had no cross contamination. i had potato skins as an appetizer, main meal was a cheeseburger and french fries......
manager came out to go over menu options. he dictated to our waiter how to put order in. they even made potato skins for us in the GF fryer! something I haven't had in a long time. Felt safe. manager oversaw food in kitchen as they were prepping it.
Manager recommended the Mac and cheese. When I asked if the pasta was gluten free he said oh oh no that's right. Don't get that. Then he said they had a dedicated fryer for allergies. 1.5 hours later still no food. The fryer broke. No one bothered to tell us. They do have udis gf buns so the burgers technically are GF but I would not trust contamination. My daughter is celiac and I just can't risk it.
Manager came out to go over menu. Lots of choices but no dedicated gluten free menu. Can't have nachos but fries made in separate area. Amazing Udi's gluten free bun. Manager even gave me one to take for free. A little loud but great food and service. I recommended they make gluten free flags so you know your food is correct. It was hard to tell the rolls apart (but that's also a good thing).
Hard rock does not have a gluten free menu. However, they have options for people that are gluten free. Almost all of their sandwiches/burgers are gluten free, as long as you ask for a gluten free bun. Make sure to ask your server if the fries are cooked in their own fryer, and if they are, get them unseasoned. Their BBQ sauce is not gluten free. Also, their service was slow, but the food was very satisfying considering we just came from a long day of not eating.
Great service! No gluten free menu but just tell the waiter about your allergies and a manager comes out to discuss your allergies. He gave me all the options for myself and my two boys 4 and 6. They have a separate grill and fryer so we enjoyed gf fries. It was a great meal and no one had any issues afterward.
They're great about gluten allergies here!! Just tell them you have a gluten allergy, or tell them what you want, and the manager will come and talk to you about your options. Awesome service.
Good food. No gf menu, but manager comes to table to explain options and changes they make to their menu for you! Gf buns make almost any sandwich possible, and gf unseasoned fries were DELICIOUS!
I was recently at Universal Studios and was unable to eat anything within the park. As we were leaving we decided to try the Hard Rock Cafe. A manager was sent over to take my order and informed me that all food was made on a seperate grill. Also things like french fries were made in a seperate frier. I was able to eat a fantastic meal with no worry. I would highly recommend going to the Hard Rock the next time you are in Orlando
Our waitress was absolutely wonderful and gave me great recommendations on the best gluten free burger...hickory bacon BBQ burger. If that wasn't good enough she suggested the brownie Sunday which was also gluten free. Food was so good. Will make this place a frequent stop. Waitress said their menu is about 90% gluten free, wish all restaurants were like this
I just read Micheal's comment and it surprised me because I ask my server twice if the fries were safe and she said they had a dedicated fries. Since I trust no one and know how easy you can mess up a GF plate, I also doubled check about cross contamination and she assured me that all was safe. The bun was GF and the fries were good, I was fine so hopefully they do have a dedicated frier now. Anyhow next time I walk into a HR I will check with the manager.
They provided a gluten-free menu but it was more like a gluten friendly menu. Initially I was very excited to see all the options even gluten free buns. I ended up ordering the nachos on the gluten-free menu not thinking they make their own...manager comes out to ask if I'm allergic to which I responded yes. He then tells me that the gluten-free menu shouldn't have been released as it was starting the following week. The tortilla chips are gluten-free but are fried in the same oil as all other fried items. Due to this I didn't end up eating, just drank an angry orchard. Seems Hard Rock needs to do better accomodating allergies...
Definitely great place to eat!! I haven't been able to have wings in years!! it was phenomenal and no reaction to anything!!
It took a little longer for our meal, but that was because they had to go start up a new grill for us. I appreciated their caution. We didn't get sick, and the hamburger was delicious. Disappointed the fries weren't in a dedicated frier, but the coleslaw was delicious. Management and staff were friendly and helpful.
We had a fantastic experience. Our server Hannah was very accommodating and we were confident in her suggestions. The chef ( wish we knew her name) met us at our table to talk about options for our daughter with celiac. She assured us the food would be prepared safely. Our daughter ordered a burger with gf bun and baked fries. She said the fries were the best she's ever had. We also ordered the gf brownie with ice cream for dessert. It was huge!!! The look on our 8 yr old's face was priceless. Hard Rock provided excellent service and food.
We took our family because they advertise they can serve gluten free. Our two year old and four old are allergic wheat so we choose hard rock based on their add. After waiting 35 minutes for a seat, 30-40 minutes for food we had to send back both of our kids meals because they were wrong. We then waited another 30 minutes before I had to go find our waitress only she could tell us they did not have what they advertised. Her solution we can feed a four year old and a two year old a salad. Now we wait for a manager after waitress just does not come back. Manager just said they cannot help. We had to leave with two upset and hungry kids to try and find something else for them. Absolutely terrible.
Excellent customer service. Manager was very helpful. They had a dedicated fryer.
Manager came to table and talked over all the options. We got South west burger (no cheese, changed to GF bun) and bbq bacon burger (no cheese, no onions, changed to GF bun) and fries (dedicated fryer). Tasted great! Our child got a hot dog in a corn tortilla (no GF hot dog buns) and fries. He was more than happy! Great meal and never got symptoms. We are GF, milk free and shellfish free. Friendly and prompt service.
great food! had gf buns for burgers and french fries. I ate there with no problem. Definetly safe for Gl
There is no gluten free bun at the MOA location. If they did at one point, they don't any longer. All fried food is cross contaminated. I would not recommend for celiac. Considering how sick I am right now, I would not recommend for allergy nor intolerance either.
hamburger with fries!! they are very knowledgeable and caring!!
Two managers came over to the table and explained what was gluten free on the menu for me to eat. They were very knowledgable and careful about cross contamination. I did not feel sick after this meal. I had the cheeseburger with gluten free fries. They have a separate frier for the fries. The bbq sauce is gluten free. All around a great experience on a busy night.
staff asked what do you want? we will tell you if you can have it. this went on for three items, at which point I asked for manager, whom had the same responses as server. not able to assure any cross contamination nor did I feel they were willing to try. daughters plate was brought to us with human hair attached......
The server had no idea about gluten free options. I figured a plain burger would be ok, but none of the sides could be made GF and DF except for a plain salad. From our research we had to tell the waitress that they did indeed have GF buns, she had no idea. I've never been to a more allergy unaware Hard Rock.
Fantastic food and great outside patio area. Had ribs (fair warning a full rack is massive and enough for two) and Parmesan and Romano cheese fries. Amazing. Staff was very friendly and management was incredibly knowledgable about gluten free. Definitely recommend.
The manager was super helpful and the food was delicious!!
They have gluten free buns and the fries are in a dedicated fryer. Ordered the fiesta burger with all toppings and fries. Super sensitive celiac and had no issues. They also have two gluten free ciders (did not order). Ice cream was a desert option (did not order).
Ask for the manager Jesus aka "Papi" he's an expert on celiac disease and will make sure you get a safe meal. The food itself is typical overpriced fare- but being able to go out and my 8yr old and her having a good experience was well worth it. So hard to find places you can trust...we will be back next time in area.
My wife is celiac, Jesus the manager was a great help. Also the waitress Ashlee was very good. We felt very comfortable here, also the food was great! My wife had a burger, great gf bun. I had the Mac & cheese.. Jesus has a child that is celiac, he goes to great length to cater to celiac customers.
Great allergy menu and gluten free buns
I am celiacs and ordered the legendary burger. When we were seated, we let them know of my food allergy and the manager came to give us the low down and the waitress was very attentive to my needs. Dedicated fryer for fries so if you havnt had in a while, worth the visit. + lots of cool stuff on the walls lol great staff.
Burgers were easy to make substitutions, fries without seasoning, waitress very nice and willing to make substitutions. Initially burger came out with the bun even though I'd specifically ordered it without. Waitress had them remake it instead of just taking the bun off, which was good. Once got it the second time it was good and no contamination issues.
Ordered fajitas after waiter told us they were gluten free and could be served with corn tortillas. Right before food was served he explained the marinate for the steak might not be gluten free and that the corn tortillas were made in a wheat facility and might also contain wheat. So we were served unseasoned steak and shrimp over some onions and bell peppers with a side plate of cheese with no offer to order something else from the menu. Not exactly my idea of 30 dollar fajitas..
A few options, although not the best. The menu won't tell you but they do offer corn tortillas, so the fajitas are an option as well as the fish tacos. Like I said, not a lot to choose from but after a margarita or two you may not care. Order the fajitas and enjoy the fantastic location.
Great service, great food. The waiter was very friendly and the manager came out to discuss gf options as is the standard at this restaurant. He was knowledgable about gf and helpful in making us feel comfortable that gf could be done appropriately here. We had nachos, bbq chicken, and a bacon cheeseburger (lettuce wrap) with fries (dedicated fryer for fries/chips). My boyfriend is very gluten-sensitive and we had no trouble here.
Terrible service and no way to accommodate allergies. She told us 'if you see something on there that you know you can eat you should order it'. She had no idea what anything had in it, ingredient wise, and then said 'I should learn more about it' when answering our allergy questions. So to be safe we ordered a salad with no cheese. Not only did the salad come out with cheese on it, she proceeded to argue with us that it did not have cheese. Never going back
Server said they had no gluten free options very resolutely. Then he mentioned they might have gluten free bread. They couldn't care less to accommodate, or try. Perhaps they have their food prepared elsewhere & they don't know the ingredients. Or Perhaps they just don't care. With their prices, you would expect otherwise. Planet Hollywood is much much better for service & gluten free options.
I was so impressed with the servers' knowledge of gluten free, we went back the next day. You can order anything and the server will work with the kitchen to make it GF.Fries are not GF so they brought me a salad and put the chicken sandwich I ordered on GF bun. So good!!
Server told me they had no gluten free menu. I was on vacation and trying to just not be a problem for the other people we were with so I asked for chicken sandwich with no bun, no sauces and no fries. She said we have a gluten free bun (which she didn't tell me in the beginning). So I said of course yes but then my food came out and I always ask to make sure. the server who brought us our food said it wasn't a gluten free bun and took it back. I should have not eaten the food when it came back out but I did and was incredibly sick that night. I am sure they just replaced the bun which of course cross contaminated everything on the plate. :( seems like Vegas is not very up to date on allergies like this and I went here because they were rated 4 stars. Most places we went following advice on here didn't know anything. I suggest bringing or buying your own food and eating in the hotel.
Not helpful at all. No special menu.
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