They don't understand allergies whatsoever. Perfect place to go if you want a reaction.
This was our second visit to the Hurricane Grill in Tavares. Awesome service and food. Wait staff were knowledgeable concerning gluten allergies. Had the Maui sandwich first visit and grilled shrimp the second. They have added GF yellow rice to their sides! I liked the Coco Loco sauce so much that we purchased extra to take home to cook with.
Hurricane Grill in clermont has a gluten "sensitive" menu but it appears they have no knowledge or training in preparing celiac or allergy friendly food. I spoke with the manager and was very uncomfortable with her answers so I chose to eat nothing.
staff has no clue. even when ordered none seasoned grilled shrimp and plain broccoli came out seasoned and seasoned rice and seasoned broccoli. they had to start over. After a long wait they finally got it right.
The atmosphere was laid back and the building itself was beautiful, but the staff completely lacks any knowledge of the seriousness of celiac/gluten intolerance. I asked the waitress for a gluten free menu, which had plenty of options, and emphasized that my sandwich needed to be completely gluten free. After taking a bite of my sandwich, which when it was given to me was declared as gluten free, I knew immediately that it was a regular wheat bun. I asked the waitress to please to go back ask the kitchen if they had used a gluten free bun, and they had not. She offered to bring out a gluten free bun for me to switch the content of my sandwich on to. I politely declined. The waitress admitted that this exact situation had happened to another customer the week prior, which tells me management did nothing to address the issue in the staff which caused this to happen. They took my meal off the bill and offered me coupons for free wings which they make in a shared fryer with boneless wings. Needless to say, I was poisoned due their carelessness, but I truly hope they educate themselves and don't continue hurting innocent customers who just wanted to enjoy a night out, but will instead, suffer through weeks of illness and pain.
Last year I went here after being a loyal customer, only to find out their "gluten free" bone in wings are made in the same fryer as gluten filled items. I had always mentioned my celiac and not being able to have cross contamination but apparently they've given me non gluten free food for a while. Please update this if it changes.
I'm not celiac but have an allergy to most grains, especially wheat. Asked for their gluten free menu, the waiter seemed to be pretty nice about it. But was given a regular bun with my burger- even though I had asked for gluten free. We were literally the only people there so its not hard to screw up. Will not be going back.
Had pulled pork on a GF bun with Honey Garlic sauce, 5 Jumbo wings (insanely HOT) they are! and 5 Jumbo wings (honey BBQ). Son had Seafood Bowl and fried green beans. Wife had Large Side House Salad & F. Green beans Very tasty. 3 diners 3 Thumbs Up! Under $60
They have gluten sensitive menu and took the "allergy" very seriously. The manager came over and asked what we needed to make sure the kitchen was prepped the right way. She explained what she was going to have them do to prevent cross contamination. Very friendly and took the time to listen and accommodate us. Did not fully understand what celiac was but was willing to listen/learn and was not dismissive at all. She wanted to ensure that the girls did not get sick. She even came back to check on us.
They do have a dedicated frier, but drain the oil from ALL the friers and filter and recycle the oil. Too chancy for this celiac.
They have a specific GF menu, which is always a plus in my book. The menu provides suggestions on how to order items including the flavors. I ordered a grilled mahi sandwich with a GF bun and maple pepper sauce (delicious). Side options are limited but overall, it is a solid option for lunch or dinner. I'll be back.
Menu is gluten sinsitive, not gluten free. Manager said not to trust it if a food allergy.
Great GF place!! Highly recommend for the gf ultra sensitive celiac. Knowledgable staff. Great options. Vacationed in Orange Beach, FL and ate safely 3 nights in a row.
I was assured over and over again that the grilled wings would be prepared separately and that the BBQ sauce was 100% gluten free. Within 3 hours of my meal I was VERY sick, and I was sick the entire next day. I definitely ate gluten - it was just cross contamination either. I think it was in the sauce. I emailed corporate and got no response, and I left two messages for the manager to call me and got no response. NEVER AGAIN.
They have a gluten free menu that's printed but they do not practice cross contamination prevention. When you order the wings be aware that they are cooked with wings that are not gluten free, their boneless wings. They will tell you that they only cook wings in a fryer and technically that is true except that some of them are not gluten free. Staff is uneducated on allergies and management seems to care less at this location. I would have given them no star simply for being lied to and then getting sick later on but unfortunately I cannot do that and leave a review.
Almost no one in the place and it takes forever to get anything.
We were told they were privately owned and didn't have any gluten free selections
Everyone working here was unfriendly and definitely unaware of gluten free. Had no menu and told me there were no food options for me. Don't bother with this place. Visit the one in clermont fl. They have a gf menu and much nicer
Food was awesome! Had the grilled Mahi with mesquite seasoning! Looking forward to the next visit, just don't be in a hurry!
Gluten free buns on menu but not available. Ranch dressing was on gluten free menu but we were told by waitress it really has gluten. Wings were excellent and no reactions!
So yummy! They have a gluten free menu- make sure to ask for it when you get there. Staff is pretty well aware. You can have the wings but not the boneless. You can also have the chicken lettuce wraps which I highly recommend!! The food is very good! So excited I found a restaurant that offers wings!
Gluten free means nothing to the servers, management or cooks. They do have GF buns but some sides are made with soy sauce...definitely NOT a Gluten Friendly place. ..stay away!!!
full of cross-contamination (all cooking surfaces are shared, listed on bottom of menu) waitresses had no idea what gluten is... my chowder came out with glutenfull crackers on the side, therefore chef was not informed or shows they are not careful. went home sick to my stomach. will not eat there again. Not... celiac friendly at all.
I tried it and loved the food. I had a chicken salad with jambalaya rice and had no problems. My only complaint was that its a noisy atmosphere. but tge manager was very nice and so was our waitor. I would go back again. My bf had the burger on the gf bun and loved it. We had no attacks.
Awful!!!!!!!! Where to even begin with this place!! After a day of shopping just wanted to sit back relax watch the football game have a couple of beers. Ordered a cheeseburger, stated no pickles please "allergic" cheeseburger came with pickles, told waitress , she brought out ticket to prove she wrote no pickles- instead of just taking burger back to make right. She did offer me Benadryl however by then I had taken my own. Ate my fries and tried to be pleasant. As we were leaving I told her they needed to be very careful about their practice, she brought the owner over who instead of apologizing only accused us of wanting our bill comped!! Really???? Take my word for it pickles aside the food sucked and management was worse than that!!!! Even if they gave me a year of free food I would never go back again. But I will tell everyone I know!!!!!! Rate -0000000
I would avoid this place like the plague if you have even the slightest bit gluten intolerant. The server had no knowledge of the gluten free offerings, and to make matters worse after serving me a chicken sandwich on a regular bun they sent back the same piece of chicken as if putting it on a gluten free the second time made it alright. If there was a way to rate a restaurant below one star I would have.
Great little local chain. They have a separate gluten free menu with a decent amount of options to choose from and offer gluten free buns! Only con was that my gf bun came out fairly soggy. I'd ask for toppings on the side :)
Fantastic food vary caring staff when it comes to dealing with a celiac disease guest! The sweet waitress was so wonderful at making sure cross contamination did not happen! My food was great and I will be eating there every time I come to Bemidji . As its the only celiac safe place in the area and they do great to accommodate :)
Gluten Free Menu. Dedicated fryer.