Even though they state on their wrapper that they're not safe for celiacs, I never had problems with gluten at this chain in three locations, until last Sunday. I got really sick (fairly certain gluten-related rather than food poisoning) after eating something I'd had without problem the day before. maybe not everyone gets training at this location?
They let me know I could order any sandwich I wanted with gluten free bread. I was worried about how the bread would taste but it was great! They brought it to me wrapped up, like it was prepared on a paper wrapper instead of straight on the prep counter. Will be returning for lunches in the future.
Staff is very knowledgable. But buyer beware....the GF food is prepared right next to the non GF good. Because I am a celiac and get contaminated very easily, I followed my food down the line and made sure it was prepared correctly. I did not get ill.....
Stopped in after landing in Salt Lake. They offer a GF bun option. The kid at the counter said he would be careful but I choose to avoid eating there - when in doubt, leave it out. The deli counter is open and used for all sandwiches. Although the bun may be GF and they put on fresh gloves I was too concerned that the meats, cheeses and other condiments must have been contaminated from all of the reaching in all day making sandwiches. If you are a sensitive non-celiac or have celiac I'd recommend avoiding this place.
THIS location is amazing. They have a separate counter for their delicious gf bread, and separate condiments. ONE person walks my order through so no one else touches it. It's so tasty, and so nice to be "normal" for once. This place has definitely won me over from my first horrific Jason's Deli experience in Layton, UT (now permanently closed). THIS location is amazing, and I recommend it to EVERY person I meet. Seriously. Go there.
I can only speak for the prepared entrees - I am a pretty sensitive celiac so I never risk the salad bar and all the cross contamination. They have such a great array of sandwiches, and they take such pains to limit cross contamination, that I almost never order sandwiches elsewhere. Most places I just wouldn't risk a sandwich if I couldn't see it being prepared! Here they change their gloves and use a dedicated prep space. The manager is incredibly helpful and has helped me choose gluten free side items on many occasions. Also the free ice cream machine and chocolate sauce are gluten free!
Entire gluten free menu! Very friendly staff! Even though one staff didn't know my answers, the other staff was very knowledgeable and helped trained her on gf. My son had the gluten free chicken nuggets, which he was less impressed with, but it's a great place to try. If you are Celiac however, they do warn that there is possible cc and more for gluten sensitivities and diets than people diagnosed with celiac
We had never heard of this chain, but stumbled upon this location when we were looking for some quick food before heading to the airport. Their GF disclaimer is pretty long, but it shows that they understand the severity of cross contamination. Ask for the GF menu at the register because the GF options are not listed on the hanging menu. We each got soup and salads and were very pleased. The kitchen is open, so you can watch them prepare your food. I watched them change gloves and put everything on a separate purple cutting board. When our food arrived, it was all labeled gluten free. It seems like cross contamination would be a fear here, but from what I saw they take every precaution and take cross contamination seriously. Steer clear of the salad bar, obviously. Pasta and croutons everywhere! There's also free ice cream! My husband wiped down the nozzle and we each had a small bowl of ice cream. What a treat! This location is literally five minutes from the airport(we even saw it from the airplane after we took off), so it's a great location. We had a great experience at Jason's Deli and we left wishing there were locations in Massachusetts.
We came in right before closing. The guy behind the counter asked about a gluten allergy and said he would prepare the food separately with new gloves on to avoid cross contamination. Good sandwich. Too soon to tell if I'll react because I just finished it but so far so good.
no gluten free menu at the airport :(
This chain, including this store, consistently provides an extremely safe environment for eating gluten and dairy free. I feel very confident eating here. Since I don't have many choices, I eat here frequently. Some of the staff members know me -- and almost have my usual order memorized! I am very pleased to recommend Jasons.
I was glutened here today. I love the many options they try to provide for the gluten free community and this made me very trusting of their training with handling food for those with allergies, however I absolutely believe there was an issue with cross contamination at this location. I was very, very sick after eating lunch here and will not be returning to this location. If you eat here I would definitely stand at the counter and watch them make your food.
omg. the gal who took our order got it wrong. I'm allergic to wheat and cannot afford to have a mistake. I was very clear. I am allergic and need my food prepared separate with clean knives. she said no problem. got my sandwich and it was regular rye. good thing I know the difference. took it to the manager. made the correct one but no remorse. it could have killed me
Basically clueless on what gluten free means! We ordered a gluten free hot dog off of their children's menu for my son who has Celiacs. It came with an allergy sticker on it. I opened it up & it obviously was a regular hot dog bun. I went to the counter & was told by the manager, "we don't have gluten free buns, but we did follow protocol by changing our gloves." They gave me a cold piece of untoasted bread with the hot dog. My son ended up eating my gluten free turkey sandwich which was terrible.
I always get a turkey sandwich with tomato, lettuce and avocado. I also get chips and a gf cookie if they have it. Love it. I was cautious at first because it seems cross contamination would be an issue there but I never had any issue with illness after eating there
Used to be one of my (celiac) daughter's favorite 'special places' until she was poisoned! The manager was rude and acted like my concerns were a huge problem for him and his staff. We won't set foot in here again, sadly. Pretty sure it was cross-contaminated fruit served with her food
I recently found out that I have Celiacs, so I've been very cautious about what and where I eat. This is the only place I have been thus far, and I will have to say I am very pleased. They do have a gluten free menu, including gluten free bread, and go far beyond to make sure you are taken care of. The manager himself saw to it that my food was prepared correctly and that no cross contamination occured. My sandwich was made separately and put into a box, my soup was put into a sealed container, and he opened a fresh bag of chips to serve me out of. I've eaten there twice and haven't noticed any real problems.
This place is amazing!! Lots of GF choices and free ice cream! Plus the workers are very knowledgeable.
This is a favorite of ours, GF nuggets and soups. My girls never gotten sick.
Gluten free bread available. They warn that their food may not be suitable for Celiac's but I've eaten here twice without any issues. Sandwiches are really good.
If they would allow a Zero I would have given it. Jason's Deli was recommended because of their extensive Gluten-Free selection. A friend and I went there today (2/16/16) for some takeout. Having Celiac makes going out to eat very restrictive so I was looking forward to something new. I asked the cashier / Takeout order guy for the "Gluten-Sensitive" menu. He was clueless! He fumbled around some cabinets for a couple of minutes until I recommended he ask his supervisor. He walked over to a man in a dress shirt several feet away. Within my hearing, the dress shirt guy said "We're busy, tell him you can't find it"!!! I intended to discuss this poor customer service incident with the manager, until I found out that the clown in the dress shirt IS the General Manager! Since I am an inconvenience to Jason's Deli I will not spend a dime there! Sincerely, Schatze Manly
Great gluten-free sandwich options! For more gluten-free restaurants in Miami check out www.MunchMiami.com!
The manager assured me that they change their gloves, use a separate cutting board and place a clean pan in the toaster so there is no cross contamination! They have tons of options to choose from and the menu is awesome!
Jasons is usually a great choice, but this one does not do GF like most. Okay for drinks and maybe fruit cups, but that's about it.
This restaurant earned SIX stars! The staff were knowledgable, helpful, and didn't act like it was any big deal to make accommodations for me. They talked the talk and asked relevant questions, showing that they were well trained. I recommend Jason's Deli if you're in Mobile & can't risk getting sick. Oh yeah- my food was delish! I had the roast need on Udis gf multigrain with provolone. Yum!
I had an amazing experience here today! I was in the area for work and saw the good reviews for this location. I rarely eat out because I'm too worried about getting sick but didn't have the option to bring my own food today. I went to the register to of course ask questions to ensure my safety and they were so helpful. The manager I think could see my nervousness and even made my offered and made my salad himself from ingredients in the back rather than what was on the line. He even offered to made sure I knew all of the GF options in case I wanted something other than a salad. I will definitely be back.
Went here last night for dinner with my roommate, while they can make any sandwich gluten free, they failed to actually build the sandwich I ordered. My boyfriend ordered the regular version of the same sandwich and had the bacon, avocado and mayo on his. Mine was lacking all three- even though their gf menu states that all those things are gf. Kind of disappointing at the lack of making the same sandwich even though the ingredients to make it are all gf.
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