They use Udi's bread and follow safe practices when preparing sandwiches.
Even though they state on their wrapper that they're not safe for celiacs, I never had problems with gluten at this chain in three locations, until last Sunday. I got really sick (fairly certain gluten-related rather than food poisoning) after eating something I'd had without problem the day before. maybe not everyone gets training at this location?
They let me know I could order any sandwich I wanted with gluten free bread. I was worried about how the bread would taste but it was great! They brought it to me wrapped up, like it was prepared on a paper wrapper instead of straight on the prep counter. Will be returning for lunches in the future.
Staff is very knowledgable. But buyer beware....the GF food is prepared right next to the non GF good. Because I am a celiac and get contaminated very easily, I followed my food down the line and made sure it was prepared correctly. I did not get ill.....
Stopped in after landing in Salt Lake. They offer a GF bun option. The kid at the counter said he would be careful but I choose to avoid eating there - when in doubt, leave it out. The deli counter is open and used for all sandwiches. Although the bun may be GF and they put on fresh gloves I was too concerned that the meats, cheeses and other condiments must have been contaminated from all of the reaching in all day making sandwiches. If you are a sensitive non-celiac or have celiac I'd recommend avoiding this place.
THIS location is amazing. They have a separate counter for their delicious gf bread, and separate condiments. ONE person walks my order through so no one else touches it. It's so tasty, and so nice to be "normal" for once. This place has definitely won me over from my first horrific Jason's Deli experience in Layton, UT (now permanently closed). THIS location is amazing, and I recommend it to EVERY person I meet. Seriously. Go there.
I love the gluten free sandwich bread. When I call in the staff is sure to ask if the gluten free bread is a choice or an allergy so they know how to handle it. I also love that they have gluten free cookies by the check out. Sure it's always the same snickerdoodle, but it's good and I like having that option available.
Jason's Deli is a paradox of a business. They make it seem as though they want to serve the gluten free and take care of that customer base, which they deliberately attract. However, upon actually looking into it and attempting to order they as very firm about their lack of allergy sensitive facilities and interest in making accommodations. I wouldn't go again, as I was informed that when the manager is not in the staff do not know about gluten. That being said, the salad I did eat was fine.
They say they have gluten sensitive menu only!! There is a note on bottom of menu saying they are not for people with Celiac disease and restaurant cannot recommend persons with Celiac disease to eat their. I'm glad I saw that note I left, last thing I want too do is get sick. I have gotten really sick from cross contamination.
If you have celiacs, I do not suggest eating at this particular Jason's Deli! Some JD are really good about it, this one not so much. They are not knowledgeable about celiacs/Gluten free! They wear gloves... but they don't change their gloves! They go from making a regular sandwich to making something gluten free with the same gloves!🙄. However, in their defense they will tell you they are "gluten sensitive friendly" before you order, but only if you tell them you have celiacs. I do agree with the other review in that they do seem a bit put back if you question what they are doing while they make your food but in the end try to be accommodating.... I'm guessing only if you are nice. I had to walk them through how to make my salad 🥗 with please change your gloves, get lettuce from the back, open a new bag of chips or just give me a factory closed bag etc... etc... but in the end it was worth it to me even if they were upset because at least I didn't get sick!
Although they are not a completely gluten free facility, and there are the requisite warnings on the menu and packaging, it was a great experience. The manager overheard me ordering and asked if I had celiac, which I do. He offered to personally make my sandwich. Also made sure my bread was safe to be toasted (it wasn't a slot toaster so I felt comfortable). The whole time he took the opportunity to teach the staff about what he was doing and why. One of the best and most comfortable experiences I've had at a "regular" restaurant. Highly recommend!
We arrived and as we ordered we informed the cashier of my son's Celiac. She make a note to change gloves. Etc. However, my husband then viewed a preparer handle his potato, then some pasta, and then put cheese on his potato. We told a manager and they immediately made him a new one including going into the back to get fresh cheese. As a note: their cheese is kept right next to their pasta so they said just make sure we ask each time and they are happy to accommodate.
Excellent! Always very attentive to my needs.
This was an all together great experience. I got the chicken nuggets because I didn't know about the sandwich bread and they were very good. They are breaded in a corn meal batter. And after a slight mix up the manager gave us 2 free meals and there is free ice cream!!!
I've always had good luck, but I usually reinforce when I order that it's an allergy not a lifestyle choice and ask specifically that they change gloves etc. There is a chance for cross contamination since it's not a totally GF kitchen, but that's a risk anytime I eat out, so I think it's worth it! The chicken nuggets are delicious!
Good GF fast food restaurant.
Had an awesome gluten free sandwich with gluten free bread. It was loaded with meat. Got mine with ham, pastrami, red onion and mustard. Even had free gluten free ice cream. Knowledgeable and changed gloves, as I requested. Would definety eat here again!
I love Jason's deli, but was highly disappointed by this location. First off, I was looking forward to landing in Dallas and going straight to Jason's for a gluten free sandwich. My connection fight from St Louis was supposed to land in Dallas at 4pm. But it was delayed (thanks to the airline giving our plane away to a different flight with mechanical issues!!). So we did not land until 9pm in Dallas. St Louis airport had zero GF options except for raw almonds at the gift shop. As soon as I got off the plane in Dallas, headed straight to Jason's. It was about 9:10. Asked the lady at the counter for a gluten free sandwich, and she told me "sorry, we just closed". Didn't say anything else. People were still making food behind the counter. Are you kidding? Told her I didn't get lunch OR dinner today, due to crappy choices in St Louis airport, and delayed flight. Didn't seem to phase this chick. So on my departure flight two days later, headed again to Jason's, for lunch. It was 11am. After asking for a gluten free sandwich, the lady at the counter said "sorry, we don't have gluten free bread at this location". Wow. So yet another traveling day with no food options, since Jason's was my only hope. Totally let down by them. Only safe and healthy option was a small fruit cup at a ridiculous price. Just for the heck of it, I asked the lady what time they close at night. She said that closing time "just depends". Depends on when the last flight is. She said it could be 9:00, could be 10:00. That pissed me off even more, since the people on this flight were already royally screwed over by the 5 hour delay. (I missed a business dinner, and I heard another business traveler say she completely missed the whole reason for her business trip to Dallas...needed to be there in the afternoon, but we didn't arrive til way after that event was done.) I really really hope the airline doesn't screw up again for my connection in St Louis. If so, I'll be starving just as much today as I did on my inbound flight. Fun, fun, fun being a Celiac and traveling. Nuts and fruit snacks in my carry on bag only sustain for so long...
Staff understands and delicious sandwiches. The salami is listed as gluten free but I got sick when I ate it once, so I have had the turkey instead.
Loved the sandwiches here. I didnt get sick and the employees were careful not to cross contaminate. I have been lucky to have two people who cared about changing their gloves and using the gluten free assigned tools. I would make sure I watched them when making my food just to be sure
great food love the gluten free options it our new ho to deli.
Jason's Deli at airport has no gluten free options