Even though they state on their wrapper that they're not safe for celiacs, I never had problems with gluten at this chain in three locations, until last Sunday. I got really sick (fairly certain gluten-related rather than food poisoning) after eating something I'd had without problem the day before. maybe not everyone gets training at this location?
They let me know I could order any sandwich I wanted with gluten free bread. I was worried about how the bread would taste but it was great! They brought it to me wrapped up, like it was prepared on a paper wrapper instead of straight on the prep counter. Will be returning for lunches in the future.
Staff is very knowledgable. But buyer beware....the GF food is prepared right next to the non GF good. Because I am a celiac and get contaminated very easily, I followed my food down the line and made sure it was prepared correctly. I did not get ill.....
Stopped in after landing in Salt Lake. They offer a GF bun option. The kid at the counter said he would be careful but I choose to avoid eating there - when in doubt, leave it out. The deli counter is open and used for all sandwiches. Although the bun may be GF and they put on fresh gloves I was too concerned that the meats, cheeses and other condiments must have been contaminated from all of the reaching in all day making sandwiches. If you are a sensitive non-celiac or have celiac I'd recommend avoiding this place.
THIS location is amazing. They have a separate counter for their delicious gf bread, and separate condiments. ONE person walks my order through so no one else touches it. It's so tasty, and so nice to be "normal" for once. This place has definitely won me over from my first horrific Jason's Deli experience in Layton, UT (now permanently closed). THIS location is amazing, and I recommend it to EVERY person I meet. Seriously. Go there.
This chain, including this store, consistently provides an extremely safe environment for eating gluten and dairy free. I feel very confident eating here. Since I don't have many choices, I eat here frequently. Some of the staff members know me -- and almost have my usual order memorized! I am very pleased to recommend Jasons.
I was glutened here today. I love the many options they try to provide for the gluten free community and this made me very trusting of their training with handling food for those with allergies, however I absolutely believe there was an issue with cross contamination at this location. I was very, very sick after eating lunch here and will not be returning to this location. If you eat here I would definitely stand at the counter and watch them make your food.
omg. the gal who took our order got it wrong. I'm allergic to wheat and cannot afford to have a mistake. I was very clear. I am allergic and need my food prepared separate with clean knives. she said no problem. got my sandwich and it was regular rye. good thing I know the difference. took it to the manager. made the correct one but no remorse. it could have killed me
Basically clueless on what gluten free means! We ordered a gluten free hot dog off of their children's menu for my son who has Celiacs. It came with an allergy sticker on it. I opened it up & it obviously was a regular hot dog bun. I went to the counter & was told by the manager, "we don't have gluten free buns, but we did follow protocol by changing our gloves." They gave me a cold piece of untoasted bread with the hot dog. My son ended up eating my gluten free turkey sandwich which was terrible.
I always get a turkey sandwich with tomato, lettuce and avocado. I also get chips and a gf cookie if they have it. Love it. I was cautious at first because it seems cross contamination would be an issue there but I never had any issue with illness after eating there
Used to be one of my (celiac) daughter's favorite 'special places' until she was poisoned! The manager was rude and acted like my concerns were a huge problem for him and his staff. We won't set foot in here again, sadly. Pretty sure it was cross-contaminated fruit served with her food
I recently found out that I have Celiacs, so I've been very cautious about what and where I eat. This is the only place I have been thus far, and I will have to say I am very pleased. They do have a gluten free menu, including gluten free bread, and go far beyond to make sure you are taken care of. The manager himself saw to it that my food was prepared correctly and that no cross contamination occured. My sandwich was made separately and put into a box, my soup was put into a sealed container, and he opened a fresh bag of chips to serve me out of. I've eaten there twice and haven't noticed any real problems.
This place is amazing!! Lots of GF choices and free ice cream! Plus the workers are very knowledgeable.
This is a favorite of ours, GF nuggets and soups. My girls never gotten sick.
Gluten free bread available. They warn that their food may not be suitable for Celiac's but I've eaten here twice without any issues. Sandwiches are really good.
If they would allow a Zero I would have given it. Jason's Deli was recommended because of their extensive Gluten-Free selection. A friend and I went there today (2/16/16) for some takeout. Having Celiac makes going out to eat very restrictive so I was looking forward to something new. I asked the cashier / Takeout order guy for the "Gluten-Sensitive" menu. He was clueless! He fumbled around some cabinets for a couple of minutes until I recommended he ask his supervisor. He walked over to a man in a dress shirt several feet away. Within my hearing, the dress shirt guy said "We're busy, tell him you can't find it"!!! I intended to discuss this poor customer service incident with the manager, until I found out that the clown in the dress shirt IS the General Manager! Since I am an inconvenience to Jason's Deli I will not spend a dime there! Sincerely, Schatze Manly
Great gluten-free sandwich options! For more gluten-free restaurants in Miami check out www.MunchMiami.com!
The manager assured me that they change their gloves, use a separate cutting board and place a clean pan in the toaster so there is no cross contamination! They have tons of options to choose from and the menu is awesome!
Jasons is usually a great choice, but this one does not do GF like most. Okay for drinks and maybe fruit cups, but that's about it.
This restaurant earned SIX stars! The staff were knowledgable, helpful, and didn't act like it was any big deal to make accommodations for me. They talked the talk and asked relevant questions, showing that they were well trained. I recommend Jason's Deli if you're in Mobile & can't risk getting sick. Oh yeah- my food was delish! I had the roast need on Udis gf multigrain with provolone. Yum!
I had an amazing experience here today! I was in the area for work and saw the good reviews for this location. I rarely eat out because I'm too worried about getting sick but didn't have the option to bring my own food today. I went to the register to of course ask questions to ensure my safety and they were so helpful. The manager I think could see my nervousness and even made my offered and made my salad himself from ingredients in the back rather than what was on the line. He even offered to made sure I knew all of the GF options in case I wanted something other than a salad. I will definitely be back.
Went here last night for dinner with my roommate, while they can make any sandwich gluten free, they failed to actually build the sandwich I ordered. My boyfriend ordered the regular version of the same sandwich and had the bacon, avocado and mayo on his. Mine was lacking all three- even though their gf menu states that all those things are gf. Kind of disappointing at the lack of making the same sandwich even though the ingredients to make it are all gf.
Not at all aware or caring about cross contamination
Decent options but we definitely had gluten contamination with our meal. I am so sick right now and my joints are locking up and my son who is gluten sensitive is bouncing off the walls. They also left my husband's order out of the to go order. Bummed because this was our first try with Jason's deli.
Great gluten free bread. Best bread I have had a a restaurant.
This is my go-to place when I want to feel safe eating. They change their gloves and prepare gluten free food in a separate part of their kitchen. They have taken the time to train the staff on the dangers of Celiac's disease. The food is good too and you can order online.
This has always been one of our favorites! There are few places where a Celiac can get a good, safe meal but great service too that is the exception. I believe great service is not about never making a mistake but how you fix it. Today we had our first mishap and Seth the manager went above and beyond! He was so nice and now he has lifelong customers!
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