Joe's American Bar & Grill

5.0 stars 5.0 out of 5 6 ratings

466 King St, Franklin, MA 02038

(508) 553-9313
  • User profile picture thumbnail
    5 ratingJuly 26, 2016

    they were so nice and accommodating! first, they vaguely told me that almost the whole menu could be made gluten free. I asked if that included the fried chicken. I wasn't expecting them to have gluten free flour and sure enough they did not. but the waiter was so nice and willing to ask the kitchen about it to make sure. I went with a Burger with sweet potato fries. yum! the sweet potato fries were amazing! the Burger was very good too and the bun was nice and not crumbly.

  • User profile picture thumbnail
    4 ratingApril 13, 2016

    Been here more than once, food was safe both times. Fries 2nd time were safe but way over cooked. Meal delivered by manager to ensure safety. Overall good experience!

  • User profile picture thumbnail
    5 ratingApril 11, 2016

    Amazing options! Our waiter informed me that 75 % of the menu can be made gluten free. They have a separate fryer and the manager made sure everything was made properly and then hand delivered my plate to me. I don't typically love chain restaurants, but I will definitely be back.

  • User profile picture thumbnail
    5 ratingMarch 27, 2015

    staff was friendly and helpful. restaurant had GF rolls available but I got the chili & Cobb salad which was very good

  • User profile picture thumbnail
    5 ratingJanuary 11, 2014

    Gluten free pizza is good. Gluten free options are many. Food is good. Manager brings you your food so I feel like they are serious about ensuring your meal is safe.

  • User profile picture thumbnail
    5 ratingJuly 04, 2013

    Good GF nachos, pasta, burgers. Manager takes care so no cross contamination.

  • User profile picture thumbnail
    3 ratingAugust 22, 2016

    1 Worcester Rd, Framingham, MA 01701

    There's not too much on the menu to choose from that IS GF. They have gluten free pasta and bread but a lot of the ingredients within the sandwiches and burgers aren't GF.

  • User profile picture thumbnail
    5 ratingAugust 15, 2016

    181 Newbury St, Boston, MA 02116

    Our server claimed their restaurant was #1 in Allergy-friendly practices in the city. The restaurant itself was CRAZY crowded, but we were assured they're well-versed in GF cooking. Fries are prepped in a dedicated fryer, which was great. I got a rack of ribs and our daughter got chicken/broccoli and penne in a garlic cream sauce. Our meals were excellent. Bread came out ahead of our meal...it was a grill-top toasted hamburger bun, but it was fresh and warm, so no complaints there! To bolster my confidence in the meal being safe, it was a pleasant surprise to have had our meals delivered by the chef personally. Really great experience!!

  • User profile picture thumbnail
    4 ratingAugust 09, 2016

    181 Newbury St, Boston, MA 02116

    Staff went out of their way, even with the cook delivering my food, to ensure my food was prepared GF. Dedicated fryer and GF buns. Nothing labeled as such on the menu which seems strange since they are so accommodating. Good burger and fries.

  • User profile picture thumbnail
    5 ratingAugust 04, 2016

    181 Newbury St, Boston, MA 02116

    Pasta was so good! The waiter was great! They have a separate place to prep gluten free food and only mangers can bring it out.

  • User profile picture thumbnail
    5 ratingAugust 02, 2016

    1 Worcester Rd, Framingham, MA 01701

    Staff is very knowledgeable and food is always brought out by a manager which is very reassuring. Delicious food, the pasta is always cooked perfectly

  • User profile picture thumbnail
    2 ratingJuly 28, 2016

    100 Atlantic Ave, Boston, MA 02110

    Walked by the server after we placed our order and he was making fun of us and my order. Food was OK, didn't get sick. But I wish I'd been able to just leave once I knew the server didn't take my disease seriously.

  • User profile picture thumbnail
    5 ratingJuly 28, 2016

    181 Newbury St, Boston, MA 02116

    Friendly staff. Wonderful deviled eggs with a sweet, crunchy bacon. I'm gluten-free due to severe allergies, the staff was familiar with their menu and the GF options. Even brought us some GF bread and butter. Fries were crispy and made in a dedicated fryer.

  • User profile picture thumbnail
    5 ratingJuly 16, 2016

    1 Worcester Rd, Framingham, MA 01701

    I had one rough incident a few years ago where the waitress didn't communicate the allergy to the chef, and served me an appetizer that wasn't gluten free. My entire family ate free that night because of how sick I was going to get from their mistake. I have never had a single problem since then, and it's my go-to restaurant. They ALWAYS send the manager out with my food to confirm that it's gluten free. I'm a big fan of their fish sandwich and their portobello sandwich. They're able to make their fries gluten free, which is always a plus. Highly recommend for a good gluten free restaurant with plenty of options!

  • User profile picture thumbnail
    5 ratingJune 30, 2016

    181 Newbury St, Boston, MA 02116

    Had an awesome lunch with our celiac little one. Dedicated fryer, pasta and the chef even brought out plain ice cream himself for dessert. And they even brought out gf bread.

  • User profile picture thumbnail
    5 ratingJune 29, 2016

    181 Newbury St, Boston, MA 02116

    One of my favorite go-tos! They have great selections and I haven't met a staff member that didn't take care of my needs to a T. Great nachos, salads and they have a dedicated fryer! Hello sweet potato fries!

  • User profile picture thumbnail
    5 ratingJune 26, 2016

    100 Atlantic Ave, Boston, MA 02110

    Extremely accommodating. They will make the French fries in a separate fryer for you, and the gluten free bun is pretty good.

  • User profile picture thumbnail
    5 ratingMay 10, 2016

    181 Newbury St, Boston, MA 02116

    I came here with my family (party of 11) for my college graduation dinner. Even with a large group, our waiter was calm and collected while accommodating my GF diet and honey allergy. He brought out separate chips and guac for my starter. He checked and told me that the GF rolls had honey in them (nice catch!) but I opted for a burger and fries anyway, despite having many other options. The sweet potato fries were delicious! GF dessert options were limited, but I did enjoy their ice cream, and I felt OK afterwards!

  • User profile picture thumbnail
    5 ratingApril 16, 2016

    1 Worcester Rd, Framingham, MA 01701

    Went for the burger and fries. The GF bun was tasty, and a dedicated fryer made the fries safe.

  • User profile picture thumbnail
    5 ratingApril 15, 2016

    1 Worcester Rd, Framingham, MA 01701

    Excellent food and very cautious and aware of allergies! Can not wait to come back here again! The burgers and fries are wonderful!

  • User profile picture thumbnail
    5 ratingApril 04, 2016

    181 Newbury St, Boston, MA 02116

    So good! Brought GF bread to table; was able to make their Mac 'n cheese GF :)

  • User profile picture thumbnail
    3 ratingMarch 26, 2016

    181 Newbury St, Boston, MA 02116

    I would have given this place a 5-star rating and a glowing review, but the last time I went it was clear they were not going to bend over backwards for celiacs. I will say the food is tasty and they are safe, but they no longer have proper dinner rolls (they will bring a toasted hamburger bun) and the gluten free selection dropped quite a bit.

  • User profile picture thumbnail
    5 ratingMarch 23, 2016

    100 Atlantic Ave, Boston, MA 02110

    I always go for the burger with an Udi's GF bun and sweet potato fries (dedicated fryer!!). I've never been disappointed, and neither have my non-GF friends.

  • User profile picture thumbnail
    5 ratingMarch 05, 2016

    100 Atlantic Ave, Boston, MA 02110

    excellent service - great gf options! Really know what they are doing with gf!

  • User profile picture thumbnail
    1 ratingFebruary 25, 2016

    250 Granite St, Braintree, MA 02184

    I have never written before but felt this was important because when I emailed the restaurant I got no response. I asked hostess for GF menu and was told there was a separate section in the menu. When I looked though the menu, there was no such section. I asked the waitress and she flipped through the menu, confused, and said there used to be..she then proceeded to tell me about GF bread and pasta and to ask about other items. I ordered the ribs and sweet potato fries after I was assured the sauce was GF and that they use separate oil for allergy requests. The food was good, but was surprised not to be visited by a manager as is typical at most restaurants. Turns out, I had a very definite reaction to the food. I know eating out is at my own risk and I do not hold the restaurant responsible. However, the staff (hosting, server, chef) need to be better educated about this issue. I wrongly assumed they would want to know that this happened. .but again..no response. I will not eat here again.

  • User profile picture thumbnail
    1 ratingFebruary 21, 2016

    148 Providence Pl, Providence, RI 02903

    Bad news folks this location has closed.

  • User profile picture thumbnail
    5 ratingFebruary 08, 2016

    181 Newbury St, Boston, MA 02116

    They go out of there way here to make you feel safe and taken care of. Extremely accommodating and one of my favorite places for gf nachos and fries.

  • User profile picture thumbnail
    5 ratingFebruary 02, 2016

    311 Mishawum Rd, Woburn, MA 01801

    Great! Even split a burger with a gluten eating friend and she was happy. Buns are great. Salads are great. Pasta is great. Beer is great. Awesome service as well!

  • User profile picture thumbnail
    5 ratingFebruary 02, 2016

    1 Worcester Rd, Framingham, MA 01701

    They pay special attention to gluten free needs and every time I've been a manager has always brought my meal out comforting me that it's gluten free. They also have gluten free rolls which is a great treat!

  • User profile picture thumbnail
    5 ratingFebruary 02, 2016

    181 Newbury St, Boston, MA 02116

    Yummy gluten free burgers!!!

  • User profile picture thumbnail
    5 ratingJanuary 20, 2016

    310 Daniel Webster Hwy, Nashua, NH 03060

    Very very knowledgeable! Food AND service terrific. First time we've been there in years but now that I know I have celiac, I have a new appreciation! Separate fryer and separate preparation area!

  • User profile picture thumbnail
    1 ratingDecember 27, 2015

    298 Garden State Plaza Blvd, Paramus, NJ 07652

    Very slow. Took a long time to get seated in a nearly empty restaurant, and even longer to get our food, which was only warm.

  • User profile picture thumbnail
    5 ratingDecember 11, 2015

    148 Providence Pl, Providence, RI 02903

    Manager and server were very knowledgeable and super accommodating for our gluten and dairy free needs. The French dip was very good and a nice change from the burger I usually end up with when I go out because that is the only option. My daughter was thrilled to get gf pasta with marinara. Highly recommend this place.

  • User profile picture thumbnail
    5 ratingDecember 05, 2015

    310 Daniel Webster Hwy, Nashua, NH 03060

    Although they don't have a gluten-free menu, the staff is very knowledgeable. I told my server that I was gluten-free and he pointed out all of the gluten-free appetizers and entrées right away. They have an amazing chicken broccoli ziti. Awesome place

  • User profile picture thumbnail
    5 ratingNovember 29, 2015

    1 Worcester Rd, Framingham, MA 01701

    I felt at home and really felt like I could trust the people serving the food. I would defiantly go back again. They even had bread for me to eat that was gluten free! I don't normally get things like that at restaurants.

  • User profile picture thumbnail
    5 ratingNovember 12, 2015

    148 Providence Pl, Providence, RI 02903

    Despite not having a separate GF menu, they have a large GF selection on adult and kids menus. They are totally accommodation as well....the manager came right over after we let the waiter know our daughter has Celiac and he affirmed their desire to make it a great dining experience for her. She got a separate GF bread basket when ours came, and we had ordered a spinach dip...they brought her a separate basket of GF chips which they explained had just been fried in new clean oil. One of the most Celiac/GF experiences we have had, and the food is fantastic!

  • User profile picture thumbnail
    5 ratingNovember 08, 2015

    310 Daniel Webster Hwy, Nashua, NH 03060

    I had a great experience here!!! I have multiple food allergies and they catered to every one of them. The restaurant manager personally served me. It was nice to be able to enjoy dinner out at a restaurant.

  • User profile picture thumbnail
    1 ratingOctober 18, 2015

    250 Granite St, Braintree, MA 02184

    This PAINS me to write a bad review- Joes has been my favorite restaurant for years. But as a recently diagnosed celiac, this was my first trip there eating GF. Long post- but hopefully you read it and it will help prevent this happening to you. I asked the hostess for a GF menu, she said they don't have a separate menu but they have GF pasta and bread so pretty much the whole menu can be made GF and that the server could help with more info. So I was pretty excited. Asked the server when he came over and his response (in an annoyed tone) was for me to tell him what I wanted and he would tell me if it was GF. So I asked for the Honey Mustard Chicken Salad (my favorite dish there). He said yes, that can be made GF. Score. I had heard from other reviews here that when you say you need GF, they usually bring out a GF roll with the bread- he did not offer. I chose to ignore it. Food finally comes out-brought out by the chef no less so I felt comfortable that they took the time to take care of my food- but then I noticed he was carrying Everyone at our tables. Then I quickly noticed that my salad which normally comes with pasta, was pasta free. Confused, since he said that salad specifically could be made GF, and the hostess said they had GF pasta. So I asked, and he said no, they only have GF penne, not angel hair.... So, essentially making this salad GF was removing all of the elements from the salad. And my $15 salad was nothing more than a garden salad with grilled chicken. So, fine. Miscommunication. Wait staff should be more clear in my opinion...but wouldn't let that ruin my meal. Continue to eat my salad, get half way thru, and I found a noodle in my salad. A noodle. In my GF salad. I called the manager over- she was very nice and apologetic, asked if I wanted anything else blah blah. Said they usually take allergies very seriously. Not mad at her, she did her job to clean up their mess. I wasn't rude but left very upset. The fact that the waiter then said "sorry things didn't go as planned" to me several times had me steaming. Now looking back I have several issues: 1) how does 1 little noodle get mixed in the salad? Did they add the pasta, realized it shouldn't have it and then took it off, minus one noodle? So my salad was completely exposed? Did the noodle fall in? I don't understand. 2) also realized when taking my order, the waiter offered me grilled or crispy chicken... How were they planning on making crispy GF chicken? 3) because of this wondering if he even put my "allergy" on the ticket or if he just said "no noodles". Clearly this waiter wasn't properly trained... And that's scary. I think they try hard to be gluten and celiac friendly- and hopefully this was a one time instance... But I'm so sad this happened.

  • User profile picture thumbnail
    5 ratingOctober 12, 2015

    298 Garden State Plaza Blvd, Paramus, NJ 07652

    We have been coming here for years. Great GF burgers and GF pasta dishes. Friendly and knowledgeable staff. Kid friendly.

  • User profile picture thumbnail
    5 ratingOctober 03, 2015

    148 Providence Pl, Providence, RI 02903

    Great service and the manager even delivered my food and asked me about my allergy.

  • User profile picture thumbnail
    5 ratingSeptember 19, 2015

    1200 Morris Turnpike, Short Hills, NJ 07078

    Love this place! Many gf options, including pasta, pizza, and buns. Best of all after manager comes to check in about my allergy each time I order, they always offer gf bread while I wait for my meal.

  • User profile picture thumbnail
    5 ratingSeptember 14, 2015

    148 Providence Pl, Providence, RI 02903

    The service was great, the food was amazing and for those who can consume gluten lots of beer on tap. The staff really knew their stuff and were very helpful. Over all it was great and I will be going back for sure!

  • User profile picture thumbnail
    5 ratingAugust 23, 2015

    181 Newbury St, Boston, MA 02116

    By far the best food and best staff, Justin made our experience fantastic . Mac and cheese was phenomenal, selection was outstanding!!

  • User profile picture thumbnail
    4 ratingAugust 23, 2015

    181 Newbury St, Boston, MA 02116

    Very good place, manager came and told me that almost everything on the menu can be made gluten free.

  • User profile picture thumbnail
    5 ratingAugust 13, 2015

    181 Newbury St, Boston, MA 02116

    The manager Josh is amazing! So helpful and genuinely concerned that your experience is 100% gluten free

  • User profile picture thumbnail
    3 ratingAugust 04, 2015

    310 Daniel Webster Hwy, Nashua, NH 03060

    Leaving this at 3 stars because I can't delete it. Review posted was for a different restaurant. I have no idea what this restaurant is like.

  • User profile picture thumbnail
    3 ratingAugust 02, 2015

    250 Granite St, Braintree, MA 02184

    Love that I can have a Gfree roll like everyone else at the table with my own butter that is soft and creamy. (it is the hamburger roll but still good) Great selection of GFree items including pasta. Blackened chicken pasta is one of my favorites. I got the Cobb Salad on father's day and was a little disappointed. It was very tiny and not much flavor. I have had the wild green salad which comes with dark meat chicken and loved it.

  • User profile picture thumbnail
    5 ratingJuly 19, 2015

    181 Newbury St, Boston, MA 02116

    Excellent care & customer service with my needs. The sweet potato fries are the best I've ever had. They have a dedicated GF fryer. I also had a great burger with swiss cheese and mushrooms. They offer GF buns as well. They have a manager or chef bring the food out and say that it is GF. Love that confirmation! Highly recommend. Busy location. Plan accordingly.

  • User profile picture thumbnail
    5 ratingJuly 15, 2015

    210 Andover St, Peabody, MA 01960

    I have never had a bad experience here. The food and the service is always wonderful. Everytime I have gone to this location the staff has been extra careful to make sure that my food is all safe for me to eat. It is also the only place I have ever been able to request gluten free bread in place of the regular complimentary bread and almost all the menu items can be made to be gluten free. I wpuld reccomened this resteraunt to anyone who has celiac and is looking for a good place to eat!

  • User profile picture thumbnail
    5 ratingJuly 14, 2015

    181 Newbury St, Boston, MA 02116

    Waitress was very friendly and knowledgable about celiac disease. We had burgers on GF buns (which were heavenly) and GF sweet potato fries that were better than any I've ever had. Great ambiance and great food. A definite must try...

  • User profile picture thumbnail
    2 ratingJuly 14, 2015

    100 Atlantic Ave, Boston, MA 02110

    Went on a busy Saturday evening with a small group for a friend's birthday. I asked the waitress which items could be made gluten free and let her know that I had celiac and was a vegetarian. She started rattling off items at high speed and I finally asked her if I could just have Mac and cheese using the gluten free pasta. She seemed very confused and asked if I wanted Mac and cheese put ON the pasta... I re-explained and eventually she said yes. She brought bread for the table but no gluten free rolls. My order came out with everyone else's, with another plate on top of mine. There was a small piece of lobster in my dish, but since I couldn't find the waitress, I took it out and ate my meal. I felt sick within a half hour. They may be more diligent about gluten-free food prep during the week, but I'd definitely advise against going here during peak hours; they're clearly too busy to care.

  • User profile picture thumbnail
    4 ratingJuly 04, 2015

    750 Post Rd, Fairfield, CT 06824

    Nice gf burger, my celiac brother didn't get sick from it, but he prefers the gf buns at Red Robin a lot more. Check it out if your looking for more burger places.

  • User profile picture thumbnail
    4 ratingJune 26, 2015

    310 Daniel Webster Hwy, Nashua, NH 03060

    No gluten free menu but the waitress was knowledgeable in regards to the options which were quite extensive, the food was delicious and I didn't have a reaction to anything I consumed.

  • User profile picture thumbnail
    5 ratingJune 20, 2015

    148 Providence Pl, Providence, RI 02903

    Dedicated fryer and gf French fries and sweet potato fries. Kids menu. Gf hamburger bun. Good family friendly place.

  • User profile picture thumbnail
    1 ratingJune 14, 2015

    1200 Morris Turnpike, Short Hills, NJ 07078

    Absolutely horrible food. If you think the pizza is delicious, then you don't know what good gluten-free pizza tastes like. I ordered the pizza and it tasted like a cardboard box.... I was so disgusted that I couldn't eat it, so I sent it back for the pasta, which wasn't enjoyable whatsoever - the noodles were crunchy and stuck together. I've had at least a hundred different gluten-free pizzas from various shops and restaurants in different states, and this was one of the worst. Never going back.

  • User profile picture thumbnail
    4 ratingJune 13, 2015

    100 Atlantic Ave, Boston, MA 02110

    I had the house salad (no croutons) and a side of the gluten free Mac and cheese. The waitress noted that I have celiac and double checked with the cook to make sure the Mac and cheese was gluten free. The manager delivered my food to confirm with me that it had been made separately to avoid contamination. The food was delicious.

Monday
11:00 am - 10:00 pm
Tuesday
11:00 am - 10:00 pm
Wednesday
11:00 am - 10:00 pm
Thursday
11:00 am - 10:00 pm
Friday
11:00 am - 11:00 pm
Saturday
11:00 am - 11:00 pm
Sunday
12:00 am - 12:00 am

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