Good, fresh food - service isn't necessarily their thing but if you are looking for a fast, fresh southwest meal, give it a try.
Although the staff will change their gloves, I have gotten sick here numerous times over the years due to cross contamination and can no longer risk eating here. If you do, beware of the chips. They're GF when sent to the store but are fried with floured items and become not GF.
Southwest food, almost all ingredients are GF except the tortillas and cookies. Chips share a fryer with the flour salad shell & so cross contamination is a risk.
Yikes. Moe's opened this weekend. The loud and frantic nature of the place surely doesn't help with feeling reassured that your message that you need to eat gluten free is being heard. But even once you're pretty sure that it is heard and decide to go ahead with ordering...there are problems. Basically anyone with Celiac's definitely shouldn't eat here. The shredded cheese is all in one container that hands that have touched many burrittos and flour shell things have also touched... While they say that there are no concerns about cross-contamination "because they use a spoon for everything".....we watched the spoon touch down onto the surface of the bed of food that was being laid down many times, so clearly it was quite certain it had also touched surfaces of burritos / flour shells before... As I say in every review that says basically "don't lie to me about being able to serve people with Celiacs.... they don't HAVE to offer gluten free food.... but if you say that you can indeed serve food gluten free and without cross contamination.............please deliver. Instead, in the future, if you can't deliver...just don't say it. We bought food and paid for it anyway, and then went somewhere else to eat... because it was so embarrassing to have checked to make sure the food was gluten (and cross-contamination) free... had them say yes and make a big show of changing gloves and separating the container they put the food in...and then proceed to watch them engage in many cross-contamination landmines in a row, completely shattering any confidence we had.
I asked the guy at the counter what I could have that was gluten free. After staring at me for a few seconds he said he didn't know. Then said nothing on their menu was gluten free. No one else working there offered any more help than that. We turned around and walked out. It's not worth risking my health for a worker that just wasn't trained well.
I went to Moe's with my family and it turned out they were extremely busy due to a fundraising event. The employees were still wonderful about changing gloves and even offered to switch out the ingredients for me. One staff member grabbed my bowl before I could ask for gloves to be changed so they were willing to switch the food to another bowl being careful not to have food touch where the contaminated glove had touched the bowl.
Most things naturally gluten free, including the chips. I recommend a bowl. All ingredients in the bowl are safe.
All their meats are GF and they have corn tortillas. Staff are very knowledgable about cross contamination. Excellent food
I have tried to eat here several times using their allergen list which denotes which items have gluten. However, I have been glutened every time, even when I just had chicken and veggies in a bowl. There is too much cross contamination. Gloved hands which have been touching wheat wraps go into all of the fresh veggie options and there are no spoons or tongs. Glove changes did not help me. If you are celiac, avoid. Otherwise, food tastes good and I liked the variety of options they offered and staff are friendly. Also, the corn chips are cooked in the same oil as the wheat tortilla bowls.
Awesome Corn tortillas. All meats GF
They don't have a specific gluten free menu, but they have options! Hard tacos, salads, chips etc. and Coca Cola drink machine. You can ask them to change their gloves and they will happily do it. I have Celiac and have gone many times without any problems.
Although they are not "gluten free" they have many options that are GF naturally. The burrito bowl is a safe option, just avoid the chips as they are fried with flour tortilla taco bowls. Management is knowledgeable about cross contamination and I eat here regularly with no problem
The food here is excellent. The burrito bowls are gluten free, HOWEVER, the tortilla chips are not. I (stupidly) didn't do my research before going here and had a reaction. The house-made corn tortilla chips are fried in the same frier as their flour tortilla salad shells, so there's major cross contamination going on in that situation. Otherwise, just stay away from the chips and you're good to go.
I have been here several times the staff always changes their gloves when you tell them you are gf. Very gf friendly and the food is very good.
Ok I really wanted to give this a positive review, but I can't. This place is a celiac/wheat allergy NIGHTMARE. The entire set up is similar to Chipotle minus the flavor. This place has a severe risk of cross contamination. When you walk in their is a line set up just like Chipotle where you start your order and as you move down the line you can add food items to whatever you originally ordered. Here is the problem. The very first server handles ALL the tortillas and fried tortilla baskets. They are made from wheat flour. This guy handles everything with the same gloves and touches the food with the same gloves. The fried tortilla baskets are brittle and can flake off into the different food options. Obviously this wouldn't be a problem for someone that doesn't have a food allergy. The next problem I observed was the guacamole. It's obviously made in gray Rubbermaid bins. My guacamole had a piece of that plastic bin in it that probably broke off from whatever type of mixer they used. Overall the flavors were all BLAND and lacked salt. I'll stick to my gluten free burrito bowls from Chipotle.... They can't compete.
Stopped here in the way to San Diego for a meal with my daughter who has celiac disease (she must eat gluten free or she gets sick) Asked for a mushroom burger no bun. No problem Asked for fruit instead of the fries that are cross contaminated. She were going to make me pay $2.50 extra. Wasn't till I requested the manager (who never showed up) and reminded the waitress of ADA that she didn't charge. Don't recommend if you have an allergy.
My experience here wasn't very good. A lot of food tasted like it came out if a can with that particular aftertaste. The young man and woman at the registers couldn't tell me what my options were--they told me that I would know better than they would. I looked up the GF menu on my phone to be safe. Even so, I had a very rough day and night. Haven't been that sick after a meal in a long time... And I had such high hopes :(
Horrible! Staff was not knowledgeable or helpful in any way. I will not return. The staff was especially rude and obnoxious regarding our food allergy. I was disappointed:(
If you are looking for a restaurant who caters to those who are slightly gluten intolerant, then this restaurant is for you. The main problem is that they cook everything on one grill. Some dishes they fry with a flour tortilla on the grill after they have put ingredients in it. I don't recall the dishes. Then the peppers and onions are fried on the same grill. We have asked that they clean the grill, and sometimes they do though it doesn't appear to be done thoroughly. We feel that that is not to be trusted for those who have celiac.
Not for Celiac -- although the staff was happy to change into new gloves, this does not remove the contamination in the salad and other toppings. The servers touch a tortilla and then reach into the salad tub with the same gloves. This means the salad is now contaminated. This process happens with other toppings as well. I also saw servers spoon toppings onto a tortilla and touch the spoon to the tortilla to spread around the food -- now contaminating the spoon and what the spoon serves. NOT CELIAC Friendly.
This is a place with all fresh ingredients of the highest quality. Most important, the preparers really "get it"! They change to new gloves when preparing a GF order. Although none of their tortillas/wraps are GF, they have a pamphlet that lists all of the ingredients that ARE GF and can be safely (and deliciously) put into a salad bowl or a burrito bowl. There is plenty of variety, and I like knowing that I'm eating fresh, wholesome ingredients like lean meats and veggies.
Very friendly staff. I have not gotten sick once and we eat there often, even though there is much gluten around you. I love the new soda machine. The lines can be long at times but my kids say it's worth the wait. I personally love the sweet tea!
The staff is very knowledgable, and they provided me with an allergen list I can keep in my wallet. Almost all of the food (except tortillas and chips) are gluten free.
my rating is on the entire dining experience of this fast food restaurant. gluten products everywhere so be careful even with a requested glove change components may be contaminated. they have 1 of those silly coke soda video machines with a line 10 deep to get to it :-/