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I struggle with what rating to give. There were both some positives and some negatives. Here is my story. I was on a motorcycle and a storm had just passed. There was deep standing water on the highway and I needed gas. My plan was to eat at a resturant in Indianapolis I had researched, but thought this would be a good time to allow the highway to dry off some. While fueling up, I checked my FindMeGlutenFree app and found O'Charlies had no reviews, but did have an allergen menu. In addition to Celiac, I have egg and dairy allergies. I ask for the allergen menu as I was being seated. The menu was a copy of a copy of a copy of a copy and the type was about the size of a phone book. I couldn't read it. I think if the print was larger or not a blurry copies, I would have been fine. So, I asked the waitress for help. She didn't know what Celiac was or gluten, and even her 20-year old eyes were having problems with the menu, plus it didn't make sense how it was organized. At this point, I am just about ready to find someplace else, but she called the manager over, Donny Rathbone. He also couldn't decipher the menu, but asked my needs and helped me with the menu. He made multiple trips to the kitchen to check with the chef and read ingredients. I decided on the planked salmon with vegetables and bar chips. I asked if the chips were fried in a dedicated gluten free fryer, and he said, unfortunately, no they were not. But, he said, if that is what you want, I will cook them myself in a frying pan with new oil. I asked if the vegetables were sauteed in butter. Again, he went to ask. He came back and said I was in luck, that they don't actually use any real butter in the store, only a buttery tasting soy oil that contains no dairy. My order came out, the manager made the comment that he cooked most of it himself and that he wanted to make sure that it just didn't agree with me, but also tasted wonderful. It really was pretty good, although I was not thrilled in the amount of soy they use. Anyway, had a great dinner and the roads were reasonable dry and I headed back off on my bike. Cons: The allergen menu was both unreadable and confusing. Not all the staff has been trained in food allergies (but to her credit, she knew it was a big deal and handed me off to the manager). I am concerned that a better restaurant like O'Charlies doesn't use real food ingredients. Pros: The manager took care of me and the food I ordered was delicious. So, I probably won't seek our an O'Charlies and a gluten-free safe destination, but if I happen to find myself in Greenfield, Indiana again and Donny is working, this is a viable option.
I'd give zero stars if I could. Typically when I eat out with a large group I assume that, at worst, I'll be able to have a salad. I didn't have a chance to eat before I went this time so I was really hoping to be able to eat something, anything. But they said they weren't willing to even attempt making accommodations to prepare a salad. So I just sat there, hungry, in the middle of nowhere. If you call yourself a restaurant you should at LEAST have one option for everyone. Shame on this place. They obviously have no idea what it means to be hungry, surrounded by food, and unable to eat any of it.
They have an "allergen menu" but frankly, they're not celiac friendly. Unless you really like a plain slab of meat. Even then, I question their staff's knowledge. (The server and manager both were fairly dismissive of our concerns.) As a vegetarian, I wasn't confident that the salads would be served without croutons on top or prepared separately. I ended up watching everyone else eat. That's always fun.
Terrible service, they didn't know anything about what I could order, finally after forever they brought back a notebook with list of what ingredients in everything. Then at end we paid cash and she shorted change by a dollar and said here I owe you a dollar we don't have change ? So you just short us? If she would have just said here but I need to go get one more dollar for you we would have said no never mind and take off as part as tip. Never got refills, couldn't get a napkin the entire meal. It was one thing after another. Food pretty good, steak was to talk under cooked but I ate anyway.
I have been a regular of this location for a little over a year now, when I recently discovered that I have Celiac they have jumped through hoops to help me find GF options. This started about a month before the company posted their GF menu.
This location has an allergen list but the waitress was very accommodating with tracking down what specifically made each entrée listed as non-gluten free. When she wasn't sure how to answer my questions about items and ingredients, she sent out the manager to help. He actually went to the kitchen and looked at labels. Simply removing croutons, tortilla strips or substituting plain grilled chicken for the 12 pepper grilled chicken was all that was needed to "fix" some salads. They were all very friendly.
very little on the menu is GF...the ribs are though and they are very good if you eat pork. The GF menu is an allergen list which takes a minute to realize. ...only when you see wheat in almost everything do you realize it just shows ALL the possible allergens. one star only because there is so little. ...service is good, food is good
Terrible experiences here. Have eaten here twice within a year due to family wanting to go there. Tried to order a salad, explained no croutons, fresh bowl, etc. Found a crouton in the bottom, brought me pie to make up for it! Go somewhere else. Anywhere else!
they were not careful. I had to send 2 of our meals back, then when the waitress said "it will be just a couple minutes" I knew they were just cleaning off our meat. I told her they had to make totally new plates as the breaded items had touched it all. she went running back to the kitchen to stop them. I know I got a new steak because it looked different, no way of knowing if the sides were replaced too. I do not think they were. they obviously have no allergy training.
Don't even waste your time. I asked for the allergy menu, good luck finding something without gluten in it. (The menu is a folder with the allergies listed and it's dirty, they could at least make new copies of it) I believe a certain type of tilapia, a certain type of chicken, steak, broccoli, asparagus, a salad and a baked potato (those may be extra, I guess because they are "premium" veggies, not sure why) are the only gluten free items.
This place used to do fine with gf and I went regularly, but the last the we went the wait person didn't give any confidence about understanding gf. We all know it takes a lot of trust to eat out, and an uninterested wait person can make or break the success of getting an u contaminated meal. So it's hard to predict what experience you will have here.
Worst "gluten free menu" ever. A notebook with a microscopic list of allergens in each dish. No information on sandwiches if you were to get them with no bun. No description of each item so you have to compare to the menu. List only includes whether or not it has wheat, not gluten.
Very few choices. Slow service. Their "gluten free menu" was a paper print out with allergen columns. Hard to figure out because menu items didn't line up exactly and column headings were only on the first page. The waitress apparently did not understand what gluten free requires. She was carrying bread baskets and then poured our water and put lemon in the glasses without washing or using gloves. We left and ate elsewhere. I do not recommend O'Charley's.
I've had good luck at O'Charley's. I've eaten there a number of times and haven't gotten sick. Their allergen menu is pretty clunky to navigate, it would be nice if they have a formal menu rather than a 3 ring binder full of stuff. At the same time, if you do have multiple foods you need to avoid, you can see what your options are. The menu is pretty sparse but they do have some options.
Pre-celiac I loved this restaurant so I gave it a try about 6 months after being diagnosed and got very sick. I chalked it up to inexperience on my part and the possibility that I wasn't yet healed completely. I tried it again much later and still got sick. I was clear with the wait staff each time and they seemed to understand. I have not gone back since.
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11:00 am - 10:00 pm
11:00 am - 10:00 pm
11:00 am - 11:00 pm
11:00 am - 11:00 pm
10:00 am - 10:00 pm