After eating about a third of my salad, I noticed a crouton underneath some lettuce. I told the waitress who was very apologetic. She apparently informed the owner who promptly came to our table to apologize and say that they take this type of thing very seriously. I can tell you that I have no confidence in this location now. I understand people make mistakes , but it was a serious one!
Ordered a house salad with NO croutons, and stressed Gluten Free. Someone else brought it out for our server, and it had croutons. So, we requested another one...and she brought the same one out...just removing the croutons with crumbs all over it. Just be VERY careful.
I ordered take-out for my 30th birthday dinner. When I got home and opened my bag I found I was given terriaki skewers rather than strip steak. I called the manager and he replaced my meal and comped my payment. He also told me my veggies contained gluten so he suggested a substitute. I ended up with a fantastic birthday meal even though I was inconvenienced. The manager made up for it and I really appreciated that.
Love the GF menu, service was great! Prices are high, $70 not including tip for 2 adults and 3 kids (who all ordered off the children's menu, one adult had water and no alcohol at all) for lunch is too much for what we got. Thats why my star rating is only a 3. While we were leaving we saw other tables that had what appeared to be lunch menus. I suppose you have to ask for those as we were not offered a lunch menu.
This place is the worst. The person says he is the one of the owner is rude the us and are bill was big. He belittled the waitress in front of us just to show his power. Maybe he thought we liked him but he is obnoxious. You should never put you employees down. In front of customers!!!
I was very disappointed when we found out that the french fries are not gluten free. They put something on them at the plant to keep them from sticking and that has gluten in it. My child could not have french fries. Kids aren't that crazy about baked potatoes. Why oh why did they have to do that
Outbacks gluten menu is huge! The wait staff were very helpful. Besides being gluten sensitive I also can't have onions or mushrooms and my waiter made sure my Alice Springs Chicken was made to my satisfaction. Also they have a gluten free brownie dessert which was out of this world. This is my place to go when I want to eat out.
Went recently to Shelton Outback and was very pleased with take away service. Server Patrick was attentive and careful with my order. He made sure the gluten free part of our order was correct and packed carefully to avoid cross contamination. Very pleasant server and experience.
Experience was pretty awful overall. We had a party of four and three had food allergies. Server obviously didn't care, kitchen didn't care. Manager didn't care enough. Had to send all three allergy meals back at least once. Had to send the celiac's salad back TWICE. Other Outbacks my be fine, but this one is terrible.
WOW. Not normally "chain restaurant people," we came here because our GF son (severe allergy) really wanted a burger. My husband and I are also GF (highly sensitive). After an exhausting day at Discovery Cove AND Sea World, we were so thrilled to be accommodated SO well. Our server was VERY friendly and helpful. Most impressive was the owner, Chris, who came to our table multiple times - before ordering, while making our food with a question, and after we received it to make sure everything was ok. Everything was prepared and brought out separately from our non-GF son's food, and they even cooked our GF son's burger in foil to prevent cross contamination on the grill. EXCELLENT meal and SUPER accommodating staff and owner. GREAT MEAL...a wonderfully stress-free way to end a long (but fun) day!!! Special thanks to Chris, and Kat, our server!!! They were fantastic! :-)
I had the gf salmon and mixed veggies and added a garlic mashed to make a meal. the mashed were dry and the mixed veggies were cooked to death pale with a brown color ,and bland. the manager offered to have the kitchen redo the order and claimed the vegetables are fresh... the tab was over $20 for a cafeteria Ikea style meal. corporate chefs not going out of their way to make a decent gf option for people. wouldn't recommend the chain, no reflection on the staff at this particular location.
Great gluten free options. I am always super careful and make sure I explain everything to the water/waitress. Sometimes this location is crazy busy, but I've never had a problem with cross contamination or anything. Great food, good prices and the fact that I can dine here safely is PRICELESS!
We asked for a GF menu before the receptionist seated us and she promptly added it to my husband's regular menu. Our waitress seemed very familiar with GF requirements. The GF menu lacked prices and portion sizes, but my husband read them to me; and the waitress also volunteered the sizes available for the filet I ordered. When my husband's fries arrived rather overdone, she brought him a fresh batch before he started on them! The manager overheard us discussing the food and chatted with us a while. The grilled asparagus, just the right tenderness with a nice bite to it, was smoked over oak wood. Our filet and hamburger were cooked med. rare and medium just as ordered and deliciously smoky. The manager explained that the GF menus were printed for the use of the nationwide chain, which varied in pricing and steak portions by region. My husband suggested each GF menu be accompanied by a local menu for more details. We certainly would eat there again.
My friend likes Big Meat do we used to go here. I'd get the filet and salad with no croutons or bread. It wasn't great food but it was okay. Then one day my friend says "hey Ellie they have a gf menu!" And makes the server bring it over. I look out over and I'm all like "wow they have gluten free barbeque! How often do ppl go out of their way to make gf bbq?" So I ordered it. It was just okay, kinda not great bbq but whatever it's gf and I didn't hafta makeit! I was sick for a week, couldn't work out anything. I mentioned it on Facebook and my gf friend who's tapped into ask the gf communities tells me she got sick at a different Outback of the gf menu and so had a lot of ppl in her gf groups. Not to be trusted. Mediocre food, anyway.
have eaten here often. never been sick. wait staff is knowledgeable. food is good. actually spoke wit owner who was on premises! a safe place to eat.
They don't really have a gluten free menu but a menu that indicates what to avoid and ask to not be included in your meal. If you are looking for a steak and a baked potato you will probably be happy.
They don't try to advertise as gluten free at all. Anyone who knows what they are doing would never order a burger and expect a bun outside of maybe San Francisco or a place that is specifically gluten free only. Stick to steaks and proteins just avoid anything from the fryers. The bloomin' onions spit out batter into the oil like a firecracker going off. I do not eat here anymore as it isn't safe for Celiacs but for people with wheat allergies you are okay. Just be careful.
gf menu, but they have limited items and it never changes. they got rid of the shrimp on the barbie appetizers:( one of our favorites. usually a delicious meal but not consistant food. some times it seems rushed and isn't cooked well at this location...
My mom and I both have Celiac Disease. We ordered a GF salad and it looked alright until we got to the bottom of the serving bowl where there was a crouton. Mistakes happen. They brought us a new salad and everything was fine. Then we requested a refill and again there was a crouton at the bottom. Unfortunately, this time my mom ate some before she found it. The waitress and manager were very apologetic and promised to make sure the people in back are more aware of how serious Celiac Disease is and comped our meal. I just hope my mom doesn't get sick. 5 stars for service but 0 for safety, which weighs more in my opinion.
My waitress was very knowledgable and made sure that everything was going to be safe for me to eat. I highly recommend the salmon!
The staff was amazing & actually sent a gentleman named Kevin who is also a celiac. He talked with us a bit & then my hubby was willing to take a chance with French fries ( outback strains their grease daily) & the manager came over to double check he understood their fries aren't gluten free. The first and only restaurant anywhere we've been that was that concerned.
Ordered curbside service online. Order was missing several items including key ingredients like chicken on the Cobb salad. Quality over all was not very good and definitely not up to their usual standards. I would not try the curbside option again. My wife who is very sensitive to gluten did not get sick this is why I gave stars.
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