Got the cheese burger (GF bun was really good) with loaded mashed potatoes, food was great! One of the best burgers I’ve had in awhile. Didn’t get sick, they take allergies very seriously, the managers come and talk to the table to clarify everything. Asked about the elote dip rice chips and they are baked in the pizza oven with their gluten pizzas so I would be cautious of that. Overall great place!
— Very
— Separate gluten-free menu
— Some
— Excellent
Gluten free optional menu! Gluten free pizza & Brussels sprouts was delicious.
— Very
— Some
— Excellent
My husband and I stopped by not sure if I would be able to find anything I could eat, but to my surprise they had a strawberry pecan salad that I was able to eat. It consisted of mixed greens, goat cheese, candied pecans, fresh strawberries with balsamic vinaigrette. I also added grilled salmon to the salad. It was absolutely delicious.
— Not very
— Not Much
— Excellent
I chose to have pizza with a GF crust. The server immediately asked if my selection was due to an allergy or sensitivity. He was very knowledgeable and explained the handling of the pizza. After the order was placed, the manager came to our table, he wanted to confirm that I was made of aware of the possibility of cross-contamination. They were conscientious and knowledgeable. They had several menu items that were GF.
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
There was a separate menu detailing the GF items and subs. The servers were knowledgeable and made me feel comfortable. I’ve noticed many reviews document that the chef had come out to address the GF meal, and he did the same for us. It was a great experience! I ordered the crazy corn salad and did not get sick.
— Very
— Separate gluten-free menu
— Some
— Excellent
Had a great burger and the manager came out to speak to me about my order to note how the kitchen would handle my meal (change of gloves, clean space, fresh food). The meal was great. I didn’t feel well later but think it was because of fatigue was traveling that day and a mix of things. Look forward to trying this place again soon.
— Somewhat
— Separate gluten-free menu
— Some
— Excellent
We dined here twice this week for dinner. A manager confirms your order at the table (after the server takes the order) & states the kitchen can prepare it gf. They take your gluten free request seriously. The grilled salmon, Brussels sprouts, asparagus and side salad was very good.
— Somewhat
— Separate gluten-free menu
— Most/All
— Excellent
Went here with my family on the way through town. I vocalized I have a severe gluten allergy and they confirmed celiac. The manager came over and confirmed my order. I decided to test my food with the nima since I had a few hours left in the car and didn’t want to risk being glutened. Showed up positive for gluten (cross contact). They were very nice and took off the bill and apologized.
— Not very
— Separate gluten-free menu
— Most/All
Food was great!! Servers very knowledgeable and manager came out to speak with us to clarify order. Not a ton of options but the steak was delicious!
— Very
— Separate gluten-free menu
— Most/All
— Excellent
Incredibly knowledgeable staff and a manager came out after we ordered to make sure that everything we ordered was safe for Celiac. The pizza and fried foods, while listed on the GF menu are not safe for Celiacs, but that’s all clearly stated on the menu.
My daughter loved her hamburger and felt safe eating there. She is incredibly sensitive to cross-contamination and had no ill effects afterwards.
— Very
— Separate gluten-free menu
— Most/All
— Excellent
There is a gf option menu - it is a little confusing but the server and manager clear it all up for you and double check for allergies
— Very
— Separate gluten-free menu
— Most/All
— Excellent
Waitstaff completely pleasant and helped me with the menu. Their gf menu contains many items you shouldn't actually order if you have celiac, including pizzas and appetizers/dips, which was pointed out by the waiter. I don't blame them but also don't recommend Pack for that reason! If you are coming because someone else picked the restaurant you can definitely get by with salads, but if it's up to you there are many other spots in downtown avl with more careful practices and better options
— Separate gluten-free menu
Great experience and great food! Got a burger on a gluten free bun and it was delicious. They also have a policy where the manager comes and speaks to you if you have an allergy, goes over what you ordered with you, and ensures the safety of your meal. There was also many options food wise at this establishment. Highly recommend.
— Very
— Separate gluten-free menu
— Some
— Excellent
Excellent safety precautions for celiac diners. The food was amazing and there was a great selection. I had deviled eggs, a hamburger, and Brussel sprouts. Definitely recommend!
— Very
— Separate gluten-free menu
— Most/All
— Excellent
Great place for someone who has Celiac. They have a GF menu, and manager came out to inquire if I had Celiac. He then told me how they’d prepare everything. Best restaurant I’d been too since being diagnosed. Wish this place was in my home town.
— Very
— Separate gluten-free menu
— Some
— Excellent
We experienced the best people taking such good care of us. From the moment we entered we felt welcome. Our hostess was very positive and supportive in presenting the GF menu. Our server, Joslyn was amazing and went over the top to guide us to safe options. The GM, Tyler, was so kind and worked hard to keep us safe in the kitchen. Hubby and I add a layer of complication as I also have a soy allergy. But our caring and professional duo did not skip a beat and provided a delicious meal that was both soy free and gluten free from the ice cold Glutenberg beer to the juicy burgers and salad with a GF/SF house made dressing.And those mashed potatoes are so tasty, they don’t even need gravy. Food and safety are top notch but it is the good people taking such good care of us with smiles and true hospitality that makes this places a huge success! Well worth the drive Sylva!
— Very
— Most/All
— Excellent
Tremendous care for all allergies (we have some in addition to Celiac)! Amazing burger and salads. Ask for Eric if you can, he went above and beyond for us.
— Very
— Separate gluten-free menu
— Most/All
— Excellent
Amazing experience! The burger was really good and they were very knowledgeable about gluten and cross-contamination! Another guy came later to ask if I had other allergies (and indeed I forgot to mention dairy). He then came again to tell me there was a bit of milk powder in the gluten free buns which shows his knowledge of the food! Best service I ever had! They have a gluten-free menu!!
— Very
— Separate gluten-free menu
— Most/All
— Excellent
Excellent experience. My Celiac kid said it was her favorite burger she ever had. The manager proactively came over right after we ordered to tell us about how they’d made the food to avoid cross contamination. There’s a pretty big GF menu. Our whole family (3 of us gluten eaters) also loved our meals.
— Very
— Separate gluten-free menu
— Most/All
— Excellent
Pack’s was a very good experience. The server was knowledgeable about what was gluten-free, both celiac-safe (I have celiac) and GF but not celiac-safe. The pizza is not celiac-safe. After we ordered, the manager himself came over to chat about how they would separately prepare the food. I don’t react in any noticeable way to gluten exposure, so hard to be certain there was no cross-contamination… But every impression I had was that they were very safe, and certainly very conscientious.
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Good
Pizza was amazing. Manager came over after I ordered to confirm my allergy. Waiter and staff were great. Highly recommend. I’m celiac.
— Very
— Separate gluten-free menu
— Some
— Excellent
The pizza was incredible. I’m a celiac I know very soon after eating (within a couple of hours) if there is any worry of cross-contamination, and can vouch for the precautions they took. Staff was very knowledgeable.
— Very
— Separate gluten-free menu
— Some
— Excellent
Menu just a little confusing, but very knowledgeable staff and the manager came over to assure us we would be safe and we were.
— Gluten-free items are marked on the main menu
Awesome experience. Popular spot + Black Friday made for a 45 minute wait but we scored a spot at the bar. The bartender was very knowledgeable and asked if i had celiac or intolerance. She steered me away from the elote dip on the GF menu bc they can’t guarantee anything wood fired wouldn’t be cross contaminated. I ordered the brisket sandwich on GF bread and the brussel sprouts. The manager came out to explain their kitchen processes and said although they can’t guarantee cross contamination the chances are very slim. He also encouraged me to have the Urban Orchard draft cider bc the hard ginger beer was on a line that occasionally rotates with other drafts. My meal was delicious! To top it off they have a GF brownie! The service and quality was excellent. We were on our way home from a 1900 mile road trip cross multiple states and this was by far the most celiac friendly experience we had. Husband loved his gluten full meal too.
— Very
— Separate gluten-free menu
— Most/All
— Excellent
This place was very accommodating. They provide a menu to help determine what can be modified to be gluten free. They have GF pizzas and when I ordered, the waitress told me it wasn’t safe for celiac. I then switched to a chicken sandwich on GF bun. It was delicious. Before our food came out, a manager came to the table and informed us what they were doing to keep the food prep area safe and clean. She also assured me that he dinner I ordered was safe to eat. To drink I ordered a mead cider from a local meadery and it was fantastic. This place is very popular so expect a wait for a table.
— Very
— Separate gluten-free menu
— Some
— Excellent
I had a great experience here. They have a separate gf menu (it tells you what to remove if removing something with gluten is necessary, not what the dish includes, so I had to look back and forth between menus which was a little confusing). They took my celiac very seriously and I had no reaction.
— Very
— Some
— Excellent
Great experience! They took it very seriously and manager checked all selections with the chef. Food was delicious and no reactions.
— Very
— Separate gluten-free menu
— Some
— Excellent
Great service! Knowledgable staff and the manager even came over to tell us all the things they were going to do to make sure no cross contamination happened. Will definitely return!
— Very
— Separate gluten-free menu
— Most/All
— Excellent
There were multiple choices I had a burger and it was a little disappointing and they said that the milkshake was gluten free and then after a double check it wasn’t :(
— Somewhat
— Separate gluten-free menu
— Most/All
— Average
We came here due to the positive reviews. Unfortunately, although they have a GF menu, some of its items are not safe for celiac. The pizza for example is not safe for celiac. There are no GF fries. Over all not too many options and the food was ok but nothing special.
— Somewhat
— Separate gluten-free menu
— Not Much
— Average
Very knowledgeable staff. Manager came out and spoke with me about what I had selected to ensure it would be able to work. Ordered a grilled chicken sandwich on a GF bun with mashed potatoes. It was delicious! Even had a gluten free brownie for dessert. Two thumbs up!
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
Phenomenal experience. The staff gave a run down of what I could eat and what could be contaminated. After ordering, a manager came out to review the order, verify all could be made without cross-contamination, and assure me they had it covered. Food was fine to good. I will definitely go back. A little pricey but worth it for peace of mind.
— Very
— Separate gluten-free menu
— Some
— Good
Amazing. They used special colored allergy slips and the manager came out to verify everything
— Very
— Separate gluten-free menu
— Most/All
— Excellent
Amazing experience! The waitress was very accommodating to my gluten free needs and had the manager come by to ensure the kitchen would be safe! Food tasted amazing and no reactions! They even had a delicious gluten free brownie!
— Very
— Separate gluten-free menu
— Most/All
— Excellent
One of the best places I’ve been to! They offered a small gluten friendly menu that explained what things can be substituted. I ended up ordering a burger from the main menu and subsisting the bun for a gf bun and the French fries for mashed potatoes. Our server was super friendly and helpful and explained everything to me as well as double checking anything he wasn’t positive on. He then put in a special allergen ticket for me and the manager came out to double check everything. I would definitely come here again!!
— Very
— Separate gluten-free menu
— Some
— Good
Wonderful attention by the shift manager to make sure that my order would satisfy my food allergy requirements. They pay careful attention to cross contamination issues if you alert them to your food allergy.
Great gf menu. Great service. I had the Cobb salad by the way!
— Very
— Separate gluten-free menu
— Some
— Excellent
I ordered the maple salmon with Brussel sprouts and the corn dip appetizer. The manager came to our table to assure me my food would be safe, which I greatly appreciated! Restaurant has a great vibe, food was delicious, and I had no reaction.🙌
— Very
— Separate gluten-free menu
— Some
— Excellent
The waiter explained the risks of cross contamination for the corn dip appetizer. He offered me celery as the corn chips are fried in the same oil as gluten. The manager stopped by the table to also discuss the risks. I appreciate the knowledge and thoroughness. I had the kale and pear salad and added shrimp.
— Very
— Separate gluten-free menu
— Some
— Excellent
From the moment our server took our order, & notified me that a manager will be coming to speak with me about my order, to the delivery of my delicious food, I was 100% impressed. I order something from the regular menu but with gluten free bread, and the manager came to explain the turkey (which I am normally safe with) was smoked on equipment that cooked food with gluten so he suggested that I change my order to something on the specified gluten free menu. I ordered chicken tenders & the manager came back to my table to review my order & pointed out to me the tenders would be grilled & not fried. It was clear this manager wanted my food to be safe but also something I enjoyed. Our server was just as amazing. I highly recommend for Celiacs!!
— Very
— Separate gluten-free menu
— Some
— Good
Great place to eat and drink!! Like other reviewers have said; the manager did come over and talk to us about the order and said “you’re gonna love it and you’ll be safe”. And I was! I had the strawberry salad with chicken. And it was so good. My husband had the (not gf) BBQ over Mac n Cheese. It was just out of this world according to him. And I smelled it — it smelled amazing!!! **note there is a separate gf menu and the PB pie is listed as gf but they recently changed vendors and it is no longer gf per our waitress** gotta love it when other people make an effort to make sure I don’t get sick.
— Very
— Separate gluten-free menu
— Some
— Excellent
Knowledgeable staff and very helpful. Got a burger to go on a GF bun. They were very careful about labeling my ticket and even double checked items with the manager.
— Very
— Gluten-free items are marked on the main menu
— Some
— Good
I placed a take out order in the restaurant. The bartender wrote my order on a special allergy colored paper and had my order approved first before confirming they could make it gluten free. Extra care was taken to make sure there was no cross contamination. Food was delicious and staff was very friendly. Great place!
— Very
— Separate gluten-free menu
— Some
— Excellent
I had the kale/pear salad with grilled steak added in, and it was great! Waiter was knowledgeable and all over the choices. There is not a huge selection of dishes compared to the main menu, but it's still decent. The GF menu is a real menu with lots of description (but many of the choices are "normie" dishes without bread, fried things, etc.)
I also had a Bold Rock cider, a local-ish Smoky Mountains cider in a bottle. Very crisp and refreshing! They have several other ciders too.
— Somewhat
— Separate gluten-free menu
— Some
— Excellent
The staff was amazing and the manager came over to chat about my order to ensure the kitchen would take all necessary steps while prepping my lunch. I did just order a salad with grilled chicken but it was great. They do have GF beer although I went for the peach frose and it did not disappoint!!
— Very
— Separate gluten-free menu
— Some
— Excellent
Delicious!!! I got a kale salad with steak.
— Very
— Separate gluten-free menu
— Some
— Excellent
Server was very knowledgeable and said right away that she was making a special allergy ticket and the manager would be over to speak with me after I made my choice to go over how everything was prepared.
— Very
— Separate gluten-free menu
— Some
— Excellent
This place is a must! I’ve never had such an amazing experience from a place that wasn’t 100% GF. I ordered off the GF menu, and the manager came out to go over my meal, making sure I knew that the staff would change their gloves and take my allergy seriously. I ordered the burger (GF bun!) and it was great! Didn’t get sick!
— Very
— Separate gluten-free menu
— Not Much
— Excellent
Excellent knowledge of celiac. They came to the table and assured me that extra care would be taken in the kitchen with my food.
— Very
— Separate gluten-free menu
— Some
— Good
staff super knowledgeable and had a gf menu, manager also came out to discuss my choices (plain salmon and mashed potatoes without gravy and grilled asparagus) and then did research on the caramelized bourbon milkshake (all gf). very good service and good food!
— Very
— Separate gluten-free menu
— Some
— Excellent
We decided to eat here while on vacation after reading positive reviews. I ordered a gluten free chicken sandwich with mash potatoes. Besides Celiac, I have a dairy and fish allergy as well. After placing my ordered with the server, one of the managers came out and asked me a couple more questions about my allergies. He said we can make your order no problem. As someone who Celiac who is extremely sensitive this was huge. Worrying about getting sick when trying new places is so stressful. Our family had a great experience here. I would highly recommend.
— Very
— Separate gluten-free menu
— Not Much
— Good