Pappasito's Cantina

Very knowledgeable about GF and DF. The only bad thing is the chips are not GF. The baked chips are awful. They send a manager to the table which I really like.

Terrible service. Staff isn’t knowledgeable and the food was bland. Lupe tortilla is our go to for great fajitas

Celiac friendly?

No

The staff at Pappasito's Willowbrook was careless and made my son and I sick yesterday. We were part of a 16 person group for a family birthday party. At the Pappasito's on 290 in Houston, we have been able to safely eat out. At that location, the waitress brought the kitchen manager to speak with us as soon as we mentioned gluten free. At the Willowbrook Mall location, we were given gluten free menus by the hostess when asked. The waiter seemed dismissive. When we asked for baked chips and a separate bowl of salsa, he had a staff member bring it to us. Many of the staff members who serve chips and salsa speak little English. When the chip basket that my son and I were sharing was dwindling, we asked for more baked chips and salsa. The staff member assigned to bring the second basket brought us the wrong chips. They weren't the regular chips and they looked like baked chips. My son, who is 14 and devours food, stopped eating the chips right away because his stomach hurt. When the waiter came back around, he noticed that they had brought us cerveza chips instead of baked chips. Cerveza is Spanish for beer. I don't know if the chips actually had beer in them. The may have just been the chips served at the bar. They told my husband, while I was sick in the bathroom, that those chips shared a fryer with gluten. The manager was appalled and very apologetic. If you need to eat at this location, I would recommend asking for a manager from the beginning. If you are choosing a Pappasito's location in Houston at which to dine, I would recommend the 290 location. I will never trust this location for a safe meal.

Pleased to find out they now have a separate cooking area along with there GF menu.

Celiac friendly?

Yes

There were no apparent measures taken. I ordered the Tequila Lime Salad w/o the chip strips. The service was awesome!

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for takeout
• Offers delivery

There was a separate gluten free menu. Our waitress addressed my questions and concerns. My food came out on a special plate with a sign indicating that it was gluten free. It was good and I did not feel ill afterwards and I am pretty sensitive.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Good

We had the best experience here. They have a gluten free menu. When our waitress took our order and noticed my menu she said she would notify her manager. They were super careful my plate was even marked. I felt completely safe and actually normal. I was recently diagnosed so this was a huge deal!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Pleasantly surprised. They have a separate gluten free menu with a few apps, 5-6 entrees, and ice cream for dessert. They also made me gluten free chips and salsa, not made in same fryer. For my dinner I got cheese enchiladas which were delicious. The meals my family got ( not restricted) looked amazing. We had great server and the manager assured the kitchen would be attentive to avoid cross contamination. Also, the atmosphere is very cheerful and inviting. Had no reaction after eating there.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Absolutely wonderful. Came flagged. No reaction. Tasted amazing.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent