Portobello

1.5 stars 1.5 out of 5 3 ratings

1650 N Buena Vista Dr, Lake Buena Vista, FL 32836

(407) 934-8888
  • User profile picture thumbnail
    1 ratingApril 13, 2015

    WORST dining experience in the entirety of the Disney park system. The management here needs a serious overhaul. We had read all the other bad reviews about the service but wanted to try the restaurant anyway, and what a mistake. Every negative review is true. The service is awful. But don't bother complaining because when we finally spoke to a manager about our non-existent waitress who was in too much of a hurry to finish taking orders before leaving our table, never brought drinks, etc., he defended her as having been here for so long that she's above reproach, and called her over to our table so she could start arguing with us. Literally started to become a shouting match in the dining room. The most uncomfortable moment in a restaurant ever. It only ended when we held up our hands and asked them to both please get away from our table and neither one ever come back. How any of these people stay employed by Disney is beyond explanation. The manager would not even stop defending her long enough to let us tell him what had gone so wrong. As for the food? Some was decent. Some was inedible. All in all, the worst Disney experience we've ever had, to the point we will be filing a formal complaint because these people like this should not be representing this brand. Avoid this excuse for a Disney restaurant at all costs.

  • User profile picture thumbnail
    3 ratingJanuary 11, 2014

    day 1 on a week night. wait staff understands food allergies and they have gluten free options. restaurant was clean and staff very helpful. ordered the Grilled Pork tenderloin - excellent day 2 on a saturday food was cold and over cooked, service was slow. still they did understand and were helpful with gluten free options

  • User profile picture thumbnail
    1 ratingJuly 14, 2012

    Before we even received our drinks, we noticed that the majority of the silverware on our table had NOT been washed. It was all dirty and one of our glasses looked like it had mold growing in it. Instead of apologizing for the problem, our waitress dismissed our complaint as if it was a normal occurrence. This restaurant does not come highly recommended at all.

Monday
11:30 am - 11:00 pm
Tuesday
11:30 am - 11:00 pm
Wednesday
11:30 am - 11:00 pm
Thursday
11:30 am - 11:00 pm
Friday
11:30 am - 11:00 pm
Saturday
11:30 am - 11:00 pm
Sunday
11:30 am - 11:00 pm

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