The service was great here! My waitress was very knowledgable about allergens and took extra care to make sure my meal was safe; she also took great care of my friend who is vegetarian. The burger and fries were good, as were the drinks!
Usually love Red Robin and this place had gluten free buns and a dedicated fryer, but the burger as so-so at best. The fries weren't very fresh and they forgot the condiments we requested. Also, $3 for a to-go soda that was mostly ice... save your money and find a different location.
Red robin claims to have a GF menu but upon arrival and requesting one I was told I had to use my phone and go online to see what was available, which I found very strange. Plus after looking online and finding a choice, I was then told this particular restaurant did not carry that item. Back to the menu and after three tries I finally found something I wanted and they had!! Then there was the back and forth about what was safe. Again referred to online. Why can't the restaurant print copies?? I found the entire thing silly and tiring. Finally received my burger, but it was an hour after I ordered.
Of all the chain restaurants RedRobin probably has the most gluten free offerings. I've never gotten sick after eating here. I was very skeptical the first time I ate here and made our server ask the manager on duty and the cook to confirm GF options. Fries are done in a separate fryer and the lettuce wraps are delicious. I've had the gluten free bun once and personally didn't care for it, but I am pretty picky.
waitress was clueless but nice. she ordered me a guacamole burger because she just wasn't sure how to ring in my order. manager helped her reorder it but she still brought guacamole on the side. their guacamole I'd not gluten free. ???? manager no where to be seen after that. not even busy when I went? ate my new burger and did no get sick so it was good
Terrific service from Trav. Knowledgeable on gluten free needs, and very kind. Ordered g free burger with g free bun and fries (made in separate fryer) and daughter ordered grilled chicken breast with g free bun. Delish! For once, my whole family had a sandwich and fries, together! And we passed the three hour mark of not getting sick after a meal out! Terrific!
It was a good experience. Waitress knew what I was talking about. She did not put my order next to my companion's order. They had to give me an iPad to see what was gluten free on their menu. When I went to another RR location the screens at each table had that info on it. Not here. I had no issues and I am sensitive. So good to eat Fries out - without the seasoning. I noticed this time they state that cross contamination can occur with fries and burgers.
They are aware of celiac and offer gluten free buns that are pretty good. They also have a dedicated gluten free fryer. We'd eaten there many times until one night, the sweet potato fries arrived with a big hunk of breading in the middle of them. Our waitress called the manager out to show him and they did apologize and comped my meal, but it was too late. I'd eaten 3-4 fries before I noticed the breaking & ended up getting very sick :(
Got the burger with gluten free bun. It was really good! I do wonder why the white corn tortilla chips are not suitable for gluten/wheat free.
The waitress was very helpful when we mentioned our son needed a GF meal. She seemed to take great care in making sure our son's meal was made correctly and informed her manager as well. Since he's only 4, it will be tough to tell if he has a reaction, but this waitress took our requests seriously.
Horrible experience. Notified waitress of gluten allergy apparently she didn't tell the kitchen staff. When I got to the bottom of my fries there were onion rings = gluten. The manager came over and said sorry and left, didn't seem to care and didn't offer to discount our meals they messed up. My kids and I all got sick from it. Very disappointing experience. We won't be returning.
Great gluten free burgers with the gluten free bun option. Awesome gluten free fries as well.
I LOVE this Roseville location. Best service and they make sure nothing touches my burger or fries. I'm always asked before I can even say anything if it's an allergy and my stuff always come out marked specially. They really make sure if you have an allergy your food is safe. Can't say that about the other locations. Folsom is the worst.
We are regulars at Red Robin and usually have no issue. At this location, with the order of sweet potato fries that were supposed to be GF and staff was aware of allergic sensitivity, we found a fried jalapeño, which isn't GF. We stopped eating right then and left disappointed.
Went there yesterday, selected "gluten" to avoid on their allergen menu, and ordered the nachos. When my food came out, I had chips and cheese with no toppings so the waitress went back to check things out. While she was gone, I noticed a noodle melted into my chips. So I grabbed the next waitress that went by and explained the situation. A few minutes later, my original waitress came back and informed me that her manager said the noodle was "OK" because it was a gf noodle (Red Robin does NOT have gf pasta), but they were making me a new set anyway. Then the manager came by and told me that the nachos were "gluten free but not wheat free," showed me how the nachos disappear as an option when you select both "wheat" and "gluten" on the allergen menu, and then continued to argue that the nachos were gluten free. Clearly there are issues with food prep and the management no longer has the knowledge that used to happen at this restaurant. I ended up not eating anything that day. So sad to have to cross this one off my list of places to eat.
Dec 2016 update--went twice this month and both times it was terrible. We will not be going back, esp with other burger choices now in the Midlo area. The GFree bun had very hard edges both times, like they were stale and burger was cold. Previous review--GFree buns available and they are ok, I think they are Udis. I always get the cheeseburger and a side salad. We eat here monthly with kids. I have never had a reaction with those items. At the restaurant, they say the fries are GFree, so I risked it twice and had stomach ache both times, even with no seasoning. Also use to claim their vanilla shake was GFree, I had severe reaction a few years ago even though they supposedly cleaned the mixer and used a new container. So, stick to meat, GFree bun, lettuce or veggie, no extra sauces and you should be ok.
the service was very slow. new waitress was confused and had more tables than she could handle. menu was unclear that the hamburger came with a bun. I'm giving 5 stars because the waitress was still in training, and because the food was great. so far I have not gotten sick. the manager was very understanding and reassuring. we will definitely be going back.
I love everything about red robin, the food, the staff, the atmosphere. And most of all, they are a great place for celiac. They have a dedicated fryer upon request for the fries. They have options for a GF bun or lettuce wrap. And many sides are also gf including ranch. The online menu makes things easy to figure out. I do not get symptoms from gluten but have been diagnosed celiac. So I cannot tell when I have been glutened (a mixed blessing). But I have seen other reviews that report no symptoms.
Fried onion in my gluten free french fries...I've eaten here once before and no problems, the staff seems knowledgeable of celiac disease and contamination. Last time I was here I was able to pull up an allergen list on the tablet on the table but this time they said I had to look at the menu online. Also the root beer float they said I could eat last time they said wasn't safe, so they don't have it all together. Then of course I found a fried onion string in my basket of gluten free fries (dedicated fryer, so something got mixed up somewhere along the line). They were very apologetic but it won't stop the pain that's going to start here in a few hours.
Fries! Yum! Server was extra careful for me. Everyone seemed to take extra precautions and the bill was clearly tagged with allergy alert.
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