It was so nice to be able to go and have a sandwich with a bun! I had the chicken barbecue sandwich (not sure of the proper name). It had cheese and a barbecue sauce. The French fries are made in separate fryer. It was really good and I didn't get sick! This will be a new regular stop for me.
If I could give this location zero stars I would. I've been here twice now and both times have gotten sick even though they assured me what I was ordering was gluten free. Absolutely horrible service when it came to being allergy sensitive, to the point that even my friends who were with me who were not gluten free began laughing uncontrollably after the server would walk away because the things they said were so ridiculous! For example when I asked if the fries that he had just brought out were the gf ones they said they would make me, he responded, "um, it has salt." And walked away like he had no doubt that was answer enough. Excuse me, do you have any idea what gluten is? Because salt has not a thing to do with it. And if it tells you something about whether it's the gf version or not, please share that info, thanks. Absolutely crazy that they would find the things they did to be any level of customer service. I will NEVER eat at any red robin location again after these two experiences at this location. Do yourself a big favor and don't go here.
I asked for a burger on a gluten-free bun, which prompted the server to ask if I had an allergy. I told her I have Celiac. When she brought the food, she said, "I'm sorry it took a while, we were waiting for the gluten-free fries." I was happy that they took my situation very seriously. The burger and fries were delicious!
I ordered a gluten free burger and they brought it to the table with a regular bun! Thank goodness I was suspicious and flagged down someone. They took it back and the manager swore they made a completely fresh one. Side items were limited - I had fruit salad, which was delicious. I also had a raspberry limeade. They brought me a refill and it was cherry, which WASNT on the GF menu. I got really sick that night and it's hard to know which thing was the culprit, but I definitely won't be going back and beg my celiac friends to steer clear!
This restaurant was supposed to be celiac-friendly but after eating a burger in a lettuce wrap and bottomless fries withOuT seasoning he became very ill. Do NOT recommend.
Awesome GF buns! Also Unlimited GF fries!
This used to be safe, but they seem far less knowledgeable now. You have to get on your phone and go to their app or they have a iPad to view the GF options - however I got glutened last night. Feeling miserable today. Had a burger in a lettuce wrap and some hummus and veggies so I assume it was cross contamination.
so happy with service! my boy got to finally enjoy gf fries and bun! and they were so aware of cross contamination worries!
Fries and pink lemonade are amazing. I prefer my burger wrapped in lettuce than with the gf bun it was okay but not great but I'm fine with that gives me more room for fries. Last time I was at this location my order ended up being free due to my burger coming 3 minutes later than the rest of my table which I really didn't mind at all. Great service.
i love red robin! I've never had a problem here. it's one of my 3 go to places to eat since being diagnosed celiac. as with any place, always make sure your remind them you are celiac/gluten free when ordering anything...you're entrée, ff refill or dessert. the servers are only human afterall. separate kitchen area for gf and separate fryer for GF french fries.
On a very busy Saturday night, our son's GF burger and fries was served separately by the manager. The staff take the allergy serious and concern. I was impressed. We had a great night!
Server put in the system that there was a person in my party with celiac. The chefs obviously did not care. Within the fries (which can are supposed to be cooked in a separate frier) was an onion ring. Onion rings are not gluten free. The wait staff and management apologized, but did not seem to understand what celiac was nor the reactions. We educated them, thoroughly. Would not recommend this restaurant.
The waitress said "yeah, we don't salt the fries" in response the verifying the food, even the fries, were safe. Couldn't confirm they had a dedicated fryer for the fries "the fry them with the fish"... At that point we walked out. Don't eat at this location if you have celiac disease.
This location was TERRIBLE!!! My father-in- law ordered a side of the creamy BBQ sauce for his meal and it came on my plate. When I asked the waiter if this was gluten free he quickly replied yes. I followed up with asking him if he was 100% positive in which he replied yes this sauce is 100% gluten free! I put a little on my burger to try it and took a few bites. The manager came out and informed me that the sauce was not gluten free. He said I should be fine though because I only had 2 or 3 bites. I will never eat at this location again!
I had an excellent dining experience! Not only was my meal incredibly delicious, but our server Damon was exceptional! I felt very comfortable eating here and I will definitely be back. Five-star service all around!
Pretty good.....good gf fries! Good gf burger! And they do have gf buns..however they are pretty solid and hard to chew. But good once you get it in your mouth. They seemed very aware and sensitive about my allergy...about 5-7 choices of things I could have...however they had to bring me a tablet and stay there until I picked my meal....so no time to think and kind of uncomfortable to just sit there and watch the waiter stair. Overall it was good. Nice service too!
I've eaten at RR many times. Burger with Udi's bun. Very good with Titos Gluten free Vodka at the bar. Avoid spice shaker. Fries are cut onsite so not coated. No problems so far but limited to the burger.
Ordered the french onion soup which was on the gluten free menu (without the bread topping). I asked for no bread topping and they brought it out to me with it anyway. I kindly asked them to bring me a new one with no bread and made it clear I was severely allergic. They brought me a new one that appeared to have no bread. I started eating, took several bites and got to the bottom of the bowl only to realize they stuffed the bread at the bottom instead!! My mom was pissed and called the manager over and he was less than apologetic, even offered to bring me a THIRD bowl of soup but by then I was already feeling miserable and just wanted to leave. This was a few years ago so they may be better now but that was the last time I have ever eaten there. Very bad experience and missed a week of school because of being glutened from nothing but staff carelessness.
We tried so many times to eat here (at the citrus park location) because we LOVE their fries and burgers. Three times, I sent my burger back because it had a sauce or an item specifically listed as not gluten free (even after I had a discussion with our server and the manager explaining that I have celiac). Three more times, I and my son (who is also celiac) got sick. I gave up.
I have mixed feelings but all in all I ended up eating a meal without becoming sick. That said, I also had little confidence in the info my server gave me but the manager came out to confirm that there is currently a dedicated fry fryer and they don't put salt on from the kitchen for cross-contamination prevention. The seasoning on the tables is fine to eat. The burger... The first one they served me had a sweet potato fry fall out of it when I took my first bite. They made me a fresh burger when I pointed out the mystery fry. It was yummy, the gf bun gets a little soggy on the bottom but not terrible. I also inhaled my burger since I had to wait while the rest of the table ate for my second burger to come out. And they have omission beer and angry orchard!!
Just ate there. Burger was great. Fries were great. Server didn't make me feel confident though. I thought they had a dedicated fryer but the waitress told me, "there's no salt on your fries so you should be good." Will update if I get sick in the next few minutes.
They told us the fries were cooked in a separate fryer when you specify GF, but once they made him sick and a 2nd time there was chunks of onion rings in the bottom of the basket,....so much for separate fryer... we will not go back, too risky
Grilled chicken and fries. Totally sick by the time we got back to the motel, but I'm not sure if it was gluten or food poisoning because the reaction was different. Cold wind whenever the door opened. Had to pay on the touch screen, which was very sticky and yucky from who knows what.