Permanently Closed

Red Robin

2 ratings
$ • Restaurant
Reported to have a gluten-free menu
Reported GF menu options: Bread/Buns, Burgers

Warning

This is a chain, which typically means a high risk of cross-contact. It may not be possible to dine safely at this establishment.

2204 Bridgepointe Parkway
San Mateo, CA 94404

Most Recent Reviews


Overall Rating

Review


Not safe for celiac at this location. I asked if they have a dedicated fryer for French fries (as many locations do) and the incompetent server responded “they told us that gluten free is without salt.” I again reiterated the question about having a separate fryer for French fries and she repeated the same answer about salt. Clearly the staff has no allergen training whatsoever. My boyfriend asked the server how to check his rewards balance and she said she didn’t know. Not sure why Nisha has a job with no training or knowledge. When we first arrived, we waited nearly 10 minutes without anyone even acknowledging us at the front table. There were a handful of full tables but a mostly empty restaurant and several waiters either standing around in the back or ignoring us. Finally, a driver for grubhub had enough and went to the kitchen to make sure someone came out. Will not return to this location.

Celiac friendly?

No

Updated 4 years ago read full review

Overall Rating

Review


You need to be absolutely clear with the servers. Don't say gluten free bun- say please make the meal gluten free. That way they will remember to make the fries GF and not put on onion strings! Still, I think it's the best GF bun I've tasted.

Updated 10 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Allergen List
  • Bread/Buns
  • Burgers
  • Gluten-Free Menu

Categories

  • Dairy-Free Friendly
  • Kid Friendly
  • Lunch
  • Online Ordering
  • Restaurant
  • Takeout

Notes


Red Robin has gluten-free buns for their burgers. Many locations also have dedicated fryers for gluten free-fries. Please verify with your server.

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Celiac

Closed

2 years ago

Reviews of this Chain

Celiac

Overall Rating

Review


Absolutely amazing! I have been coming quite often. I just let my waitress know about my gluten allergy, and I have never had any problems. I usually get french fries (they have a separate gluten free fryer) and a chicken Caesar salad. Thank you Red Robin staff :)

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Wheat Allergy

Overall Rating

Review


Always a trusted option when looking to eat out

Wheat Allergy

Overall Rating

Review


My family used to go to Red Robin. Pretty good about my very severe allergies to wheat, barley, cashew, and pistachio. I always got the plain chicken breast which is pretty good.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Symptomatic Celiac

Overall Rating

Review


Our experience was great. Our server was very knowledgeable and was able to answer all questions with confidence. He was fantastic as a server! We order the kids grilled chicken with French fries and ranch, which the server said was GF without even me asking. We will be back.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked
  • Dedicated gluten-free fryer

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dinner
  • Good for kids
  • Good for lunch
  • Good for takeout
Symptomatic Celiac

Overall Rating

Review


The staff was very good about the cross contamination and even brought my food out separate.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

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