Red Robin

3.0 stars 3.0 out of 5 8 ratings

1000 Palisades Center Drive, West Nyack, New York 10994

(845) 358-1908
  • User profile picture thumbnail
    1 ratingOctober 29, 2016

    Update 2: Went there recently for late lunch/early dinner, waited 15 minutes for someone to come to our table, food didn't come out right, we told server we had a birthday and instead of servers singing, we were told that the servers were too busy to sign. It took us 2 hours to get out of there and at this point we will not be going back. I can't give it 0 stars, but that's all they deserve. Update: they have apparently changed management and brought in new staff. We went there recently and it was much better, so I'm changing to 3 stars. If I hadn't been to other Red Robins, I would not have known just how poor this one is compared to others. In general Red Robin does a very good job with guetin free, but this one has poor service and nasty staff. We've been there a few times, but the last attempt was the last straw, I doubt highly we'll be going back. In the past, the glue tin free meal came with a regular bun(!) and had to be sent back. Another time the service was poor, but the last one was the worst. We got there at about 2pm on a weekday, not a particularly busy time. We had 7 people (2 adults, 5 kids) and were told 30(!) minutes. While we were waiting, the kids needed to use the restroom, so they went in with 1 adult. There was an empty table that could have fit all of us, but it had not been cleaned. When we asked the manager about if, he told us, in a very nasty tone, to talk to the person doing the seating. After everyone got out of the restroom, the table still had not been cleaned and we were told we would have to wait. Needless to say we did not bother and walked across the aisle and went to Tony Roma's instead. We won't be bothering with this Red Robin again.

  • User profile picture thumbnail
    1 ratingSeptember 26, 2016

    Have eaten at several Red Robins, most regularly at the Palisades Mall location. WARNING !!!!!! Ate there on Sat 24th September and got horribly gluten poisoned. Still very sick two days later. Have filed a formal complaint and dealing with their Risk Management Department. Eat there at your own risk if you have Celiac Disease.

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    1 ratingFebruary 06, 2016

    HORRIBLE! Nast waitress and my burger came out all wrong! Was told they didn't have a gluten free menu and would have to look online!

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    5 ratingJune 05, 2015

    The waitress was extremely helpful and even brought the manager over to help when she was unsure of an answer. Couldn't have been more friendly or helpful! Will definitely come back again!

  • User profile picture thumbnail
    3 ratingJanuary 24, 2015

    Food is good , if they get it right. Make sure you watch everything that is brought to your table. I have gotten a regular bun more times then I can count .. But then I get my meal for free... So it works for me.

  • User profile picture thumbnail
    4 ratingNovember 26, 2013

    Great burgers and gf buns! They don't have a separate fryer (so French fries are not safe). Overall, Very accommodating and have many other gf options as well! Can't wait to go back!

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    4 ratingOctober 24, 2013

    They have a detailed GF menu and most importantly good GF buns. The bun was very good looked like the Udi's restaurant bun that I wish they had in stores. All in all a very good burger experience. Many more menu choices than a Boom Burger or Five Guys. Did I say they have GF buns?

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    5 ratingFebruary 25, 2017

    1050 Ed Noble Parkway, Norman, OK 73072

    Excellent and delicious! Our meal was prepared and delivered by the manager who personally made sure there was no cross-contamination. They were very cautious and our server Toni was sure to double check everything and answer our questions. They had no problem when I asked that our toppings be taken out of the walk-in instead of on the line. First time dining out since diagnosis and their exceptional service put me at ease. I will be eating here again soon!

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    5 ratingFebruary 25, 2017

    4241 Washington Road, Evans, GA 30809

    I went here with my family which has 3 gluten free people. We had a great meal and none of us got sick. We really enjoyed the wedgie burger.

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    5 ratingFebruary 24, 2017

    2707 Pine Lake Rd., Lincoln, NE 68516

    I'm at this location once or twice a week, I've never felt so comfortable eating at a restaurant, the service is always superb.

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    5 ratingFebruary 24, 2017

    4010 N Main Street, Mishawaka, IN 46545

    We eat here often and have had great service every time!

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    4 ratingFebruary 24, 2017

    20 Trinity Place, Washington, PA 15301

    I can't speak for celiac's, but for someone with gluten sensitivity, this is an excellent option. Staff cares about food sensitivities/allergies, and will let you look at an iPad or tablet to see what you can eat (mark which ingredient you wish to avoid).

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    2 ratingFebruary 22, 2017

    3901 S. Steele St., Tacoma, WA 98409

    Ate here 4 months ago got extremely sick as did my Mother in law. The restaurant was very dirty. Love Red Robin but after getting so sick I'm not going back. The Gluten-free buns are the worst. Extremely dry. The staff doesn't understand about cross contamination. Save your stomach.

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    5 ratingFebruary 21, 2017

    211 W. Parkcenter Blvd., Boise, ID 83706

    By far the most accommodating and diverse menu for celiacs

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    1 ratingFebruary 20, 2017

    1300 W. Sunset Rd., #2545, Henderson, NV 89014

    While I was ordering my appetizer I made it very clear that I wanted the gf sweet potato fries to the server. When they came out, I started eating them trusting my server listened to me. Instead I come to fine mozzarella sticks mixed into them. Trying to explain this to the server that I'm now going to get sick over this, she told me that she didn't know they couldn't touch/about cross contamination. This is not my first experience with contamination here. Ordering a salad that you can have the blue cheese and crouton removed then having it served not once but twice with the contaminates on followed by them scraping it off like it's not a big deal had me speaking to the manger quite often. Why offer a specialized menu that you pride yourself in having without training your staff on what certain things contain??? I was very fortunate that my symptoms won't come straight away. I cannot image if someone had such a severe allergy that they would need an epi-pen than having your server use the excuse "I didn't know". Will not be visiting again anytime soon.

  • User profile picture thumbnail
    1 ratingFebruary 19, 2017

    1112 SW Scotton Way, Battle Ground, WA 98604

    Multiple waiters caused me to get an answer to the question regarding if the chips served with the artichoke & spinach dip were gluten free or not. Since their online allergen list was down, I relied on the answer from one waitress who said they were. NOT! I got sick for 3 days. And my salad cane out with croutons but our waiter immediately sent it back. The manager brought it out with apologies and a promise that it was removed from my bill. Nice of her, but I won't be back. I'm not willing to get this sick again.

  • User profile picture thumbnail
    1 ratingFebruary 19, 2017

    1300 W. Sunset Rd., #2545, Henderson, NV 89014

    Would rate 0. They have separate fryers and brought me out the wrong fries. Got sick. The waiters were really bad as well. Didn't get noticed once and had multiple waiters, not the same one! Terrible and wouldn't recommend it! Trash.

  • User profile picture thumbnail
    1 ratingFebruary 19, 2017

    10455 Silverdale Way, NW, Silverdale, WA 98383

    Honestly this was the worst Red Robin I've ever been to. Typically they have separate fryers nope not at this one. The waitress also told me she had bad Celiac, which honestly I have to completely doubt after she told me shared surfaces and fryers are totally fine for people with Celiac. I ended up having a wedgie burger which was fine but there wasn't any of the protein cup (I didn't get the gf bread) and the burger was way over cooked. Our waitress disappeared too so that didn't help either. Needless to say as much as I usually love Red Robin we won't be back.

  • User profile picture thumbnail
    5 ratingFebruary 18, 2017

    740 Jefferson Rd., Rochester, NY 14623

    Great burger and dedicated fryer for fries. It takes a little bit of extra time to wait for the fries were totally worth it! Staff is knowledgeable and very cautious.

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    5 ratingFebruary 18, 2017

    35858 Detroit Road, Avon, OH 44011

    GF bun option AND they have a dedicated fryer for fries *just tell them you need them to be gluten free (it takes a minute longer but worth it!)

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    1 ratingFebruary 17, 2017

    14551 W. McDowell Road, Goodyear, AZ 85395

    Have been eating here for over a year with no problem but then on a celebration for a family birthday I found a piece of a chicken finger at the bottom of my refill fries that I have been told were gluten free when I informed my waitress who was horrified, told her manager. Manager did not handle it well, asked me if I would get sick, informed me that sometimes things get in their other fryer, and that his son is gluten intolerant so he knows how this goes. He finished his monologue with the simple statement that if I get sick please call them back later. Left me with no solution or anything. I did spend the next 36 hours very sick and in pain. Had to escalate this whole problem to the upper management and regional managers. Was never assured that the problem was fixed, will not eat here again.

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    5 ratingFebruary 15, 2017

    1562 N. Woodland Park Dr., Layton, UT 84041

    Great service! Best gluten free bun! Great steak fries!

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    1 ratingFebruary 13, 2017

    1845 14th Avenue SE, Heritage Mall, Albany, OR 97321

    Ordered a salad and made very clear I had an allergy and was not a life style choice. I had a fried onion straw hiding in my salad that I found after I had started eating. Told our waiter and his response was "My bad". And I had to tell him I wouldn't be paying for it, he didn't even offer to take it off our bill. We also wrote an email complaint and never heard anything back.

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    5 ratingFebruary 12, 2017

    1035 Montauk Hwy, West Babylon, NY 11704

    We eat here often! They offer GF buns or lettuce wraps. Their fries are friend in a separate frier!

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    1 ratingFebruary 12, 2017

    15560 Cedar Ave., Apple Valley, MN 55124

    Absolutely terrible staff. Young kids that are incompetent and irresponsible. Do not go there, they don't care.

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    4 ratingFebruary 10, 2017

    7575 Edgerton Avenue, Greenfield, WI 53220

    Good food and okay service.

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    4 ratingFebruary 08, 2017

    4259 Black Horse Pike, Mays Landing, NJ 08330

    Gluten free buns! Just wish they had more options for other things

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    5 ratingFebruary 08, 2017

    6230 SW 6th Street, Topeka, KS 66615

    Just wondering if they have a dedicated fryer for people with celiac??

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    5 ratingFebruary 07, 2017

    3909 Factoria Blvd. SE, Bellevue, WA 98006

    Red Robin has become our go to burger spot. It's a little frustrating they only have the gf menu online but ask for the restaurant tablet and the menu comes up great. Cant go wrong with gf endless fries!

  • User profile picture thumbnail
    5 ratingFebruary 07, 2017

    2846 E 3rd St, Bloomington, IN 47401

    Excellent service every time we go. I even ordered the garlic parm fries to try once and a manager came out to let me know that while those are on the GF menu, he wanted me to know that the butter used is near other items in the kitchen, and he couldn't guarantee there wouldn't be cross contamination. I was floored. We've been back 10 times. I always get the same thing, but I'm never disappointed. Service is great, fries are great.. and do yourself a favor and get the gourmet cheeseburger with all toppings except relish, and then dip it in the sweet and spicy ketchup.. reminds me of a whopper!!!

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    4 ratingFebruary 07, 2017

    2199 N. Orange Mall, Orange, CA 92865

    The gluten free options are limited but haven't seemed to make my son sick. He loves to eat here.

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    5 ratingFebruary 06, 2017

    502 Cross Creek Mall, Fayetteville, NC 28303

    Great GF menue and very careful

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    5 ratingFebruary 05, 2017

    7460 W. 52nd Ave., Arvada, CO 80002

    Server was so knowledgeable! Ordered my burger on a GF bun and she said, "and we'll make your fries in a separate fryer". I didn't even have to ask! The fries came without seasoning, too. It was a great experience!

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    1 ratingFebruary 05, 2017

    1085 Lake Drive, Issaquah, WA 98027

    There was a noodle (not gluten free) in my fries. If that weren't bad enough I think it fell in the "designated frier" contaminating all my fries. Plus staff was melancholy and slow. Did make sure to bring gluten free bun and fry in designated frier, but like I said, that wasn't so hot either.

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    5 ratingFebruary 05, 2017

    1845 14th Avenue SE, Heritage Mall, Albany, OR 97321

    Super helpful. They will give you an iPad with allergy lists and you can click on gluten or wheat and they will give you all the options. You can not have their yummy fry seasoning but you can have lots of their condiments from ranch to chipotle sauce. No campfire if you love it like me but I appreciated all the patience they had with my questions

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    3 ratingFebruary 05, 2017

    5460 Corporate Drive, Troy, MI 48098

    Plenty of gf options, but horrible food!!! Greasy salads, and soggy gf buns. Horrible food!!!

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    5 ratingFebruary 02, 2017

    6331 Seven Corners Center, Falls Church, VA 22044

    Very good GF buns, lettuce wrapped burgers and safe sweet potato and regular fries. The GM has celiac and they take all food allergies seriously. Impressive for a budget chain.

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    5 ratingFebruary 01, 2017

    8005 Emerald Dr, Sherwood Park, AB T8H 0K9, Canada T8H 0K9

    Celiac review-I've never had a bad experience here. I love their lettuce wrap burgers!

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    5 ratingFebruary 01, 2017

    295 Parkway Drive, Lincolnshire, IL 60069

    Dedicated fryer, bottomless cup (unlimited fries) and delicious fries, allergy coded sticks in burgers. Food was delicious, felt very safe, and no after effects. Would definitely come back!

  • User profile picture thumbnail
    1 ratingFebruary 01, 2017

    1845 14th Avenue SE, Heritage Mall, Albany, OR 97321

    I was their a few days ago. They are not Gluten free. They have no gluten free menu's. And the waitresses where very Un- knowledgeable. The only thing they have gluten free is buns. So I don't know how they can say they are gluten free, One thing is not a menu, and does not fall under the category of gluten free. I was very disappointed. And we sat their for almost an Hour before our waitress came to take our order. Was not impressed at all.

  • User profile picture thumbnail
    5 ratingJanuary 30, 2017

    27476 Lugonia Ave., Redlands, CA 92374

    I'm extremely sensitive celiac and I eat here pretty often. I normally always get a cheeseburger on a gluten-free bun with french fries. They do have a dedicated fryer. And I have yet to gotten sick.

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    1 ratingJanuary 29, 2017

    6419 West Newberry Road, Gainesville, Florida 32605

    The waiter seemed very knowledgeable when I told him of my allergy, ordered a chili burger and 'replaced' the bun with a gluten free bun. However they either didn't replace the bun or the French fries/hamburger were cross contaminated. I feel so sick and I'm disappointed they didn't take the precautions necessary for their allergen menu.

  • User profile picture thumbnail
    4 ratingJanuary 28, 2017

    7860 Alexander Promenade Place, Raleigh, NC 27617

    Marco pollo burger wedgie style (no bun, just lettuce wrapped) and fries with no salt/seasoning. I'm GF and felt ok afterwards. Satisfying.

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    5 ratingJanuary 28, 2017

    2605 Oneida St. #100, Green Bay, WI 54304

    Great burgers and separate fryer for fries!

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    2 ratingJanuary 24, 2017

    360 Buckland Hills Drive, Manchester, CT 06040

    last few times they were out of GF buns. we left and went somewhere else.

  • User profile picture thumbnail
    2 ratingJanuary 21, 2017

    2100 Hamilton Place Blvd, Suite 317, Chattanooga, TN 37421

    While I love that they have a GF menu, 4out of 5 times I've ate there the burger was burnt, dry, and completely nasty. I go hoping to have a good meal and end up disappointed every time.

  • User profile picture thumbnail
    5 ratingJanuary 21, 2017

    3605 Horizon Blvd., Trevose, PA 19053

    I have CD. Have eaten here multiple times. Gf fries from a designated GF fryer and a lettuce wrapped bacon cheese burger is my go to. Delicious, have never had a reaction.

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    5 ratingJanuary 19, 2017

    4514 Centerplace Drive, Greeley, CO 80634

    prime rib dip is awesome. good gf buns. good gf fries. limited but tasty gf options. great bar staff.

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    1 ratingJanuary 15, 2017

    8311 NE Vancouver Mall Rd., Vancouver, WA 98662

    Their fries give me a reaction, even though management claims it's a dedicated fryer. Somewhere in the process there is still cc.

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    5 ratingJanuary 15, 2017

    12646 South Route 59, Plainfield, IL 60544

    The servers paid special attention to my daughter's order after we asked for the GF bun with her burger. Great experience.

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    5 ratingJanuary 11, 2017

    8720 IH40 West Frontage Road, Amarillo, TX 79124

    The staff are really friendly, and I've never been gluten-bombed. AND they have a killer skinny margarita :)

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    5 ratingJanuary 11, 2017

    1865 Hilliard-Rome Road, Hilliard, OH 43026

    Most servers are knowledgeable

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    4 ratingJanuary 11, 2017

    18810 E. Highway 40, Independence, MO 64055

    The gluten free bun was not bad and the fries and burger overall didn't seem to upset me. The only issue was when I mentioned I had a "gluten allergy" the waiter just seemed to brush it off, not really taking it to seriously.

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    5 ratingJanuary 10, 2017

    8720 IH40 West Frontage Road, Amarillo, TX 79124

    My FAV place!! Never get sick here. They always take special care with my burgers and bring them out before the other food to prevent cross contamination. The gluten free buns are yummy too!

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    5 ratingJanuary 09, 2017

    950 Shaw Ave., Clovis, CA 93612

    It was a good experience. Waitress knew what I was talking about. She did not put my order next to my companion's order. They had to give me an iPad to see what was gluten free on their menu. When I went to another RR location the screens at each table had that info on it. Not here. I had no issues and I am sensitive. So good to eat Fries out - without the seasoning. I noticed this time they state that cross contamination can occur with fries and burgers.

  • User profile picture thumbnail
    4 ratingJanuary 09, 2017

    314 W Washington St, East Peoria, IL 61611

    Good burgers on gluten-free buns. Their endless supply of sweet potato fries are usually very tasty.

Monday
11:00 am - 10:00 pm
Tuesday
11:00 am - 10:00 pm
Wednesday
11:00 am - 10:00 pm
Thursday
11:00 am - 10:00 pm
Friday
11:00 am - 11:00 pm
Saturday
11:00 am - 11:00 pm
Sunday
11:00 am - 10:00 pm

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