It had been such a long time since I visited Rubio's and WOW>>> was I PLEASANTLY surprised. It has gotten BETTER... by a HUGE margin. Shrimp enchiladas... and they were delicious. The restaurant was very clean and the music was soft and pleasant. The staff was constantly aware of their customers needs and they maintained their customer service pointlessness through all of the noise from some "wild children" in their restaurant. I will be back...over and over again. Thank you for being there when I was hungry.
Food was good. BUT. The food is made with gluten free ingredients, that's it. They don't prepare it for those of us who can't eat gluten. I took a chance here and lost. I got sick.
Their marinades for the meats all contain gluten and the risk of cross-contamination on the grill is very high.
I told them I was celiac. They said they could not guarantee cross contamination. They couldn't even provide me the ingredient list for the salad I ordered. Not a favorable experience.
I literally just got turned away because the cashier said they do not offer ANY Gluten free options. He even went to ask the manager who confirmed this. Very disappointing.
Two days ago I was refused service and told "I need to go somewhere else" when I asked if they could use clean gloves due to me having Celiac. Rubio's advertises a GF menu online, so I thought they'd be at least familiar with it. Nope. Too bad they've lost a potential loyal customer.
Cashier was very friendly and when I asked what came in certain items she knew and when I told her I was gluten and dairy free she went down each item on the list and made sure I was ok... Much better than other places I have been.. She at least knew what gluten was
Not Recommended. I asked for a gf menu, the girl couldn't find it so she asked the manager. The manager was clueless and said it's under construction so they don't have it. Wasn't nice about it or anything. And was rather annoyed at me for asking. The girl was sweet and started naming off what she remembered was gf and said she would mention to the cooks to keep mine separate. But it irritates me that the manager was in such a hurry to shut me down that his employees knew more about the menu then he cared to remember. And his employee was making more effort to be nice then he was.
Asked for gluten free menu, was told "ugh, I'll have to print it", stomped off with manager who said "we offer nothing gluten free, the menu being updated". Very disappointing when all the competitors offer gluten free something?!? Don't come here! No knowledge! NO EFFORT OR COURTESY
LOVE this place! it's my go-to restaurant when I don't know what else to eat. My reliable ol' friend. I feed myself and 5 little girls GF and they love the street tacos. depending on the age of the child I get 1-3 tacos and they are $1 each. I love the tilapia and mahi-mahi, they are delicious and come with beans and chips. I always be sure to tell them I have celiac and I think I can see them press a button on the computer for that, and I always see the workers change their gloves. they are very aware and accommodating.