Ruby Tuesday has gluten free options including gluten free buns for their burgers and sandwiches.
I went to this restaurant back in April and ha a wonderful experience so I was completely shocked with how horribly I was treated the second time I went. Apparently they think it's a great idea to have their food allergy patrons use their own phones and phone plans to download their menu. It took me thirty minutes to pull up the menu alone to then be told by our server, "Oh we could have given you an iPad with the menu all loaded up already." Why oh why would you do such a thing. My night just got worse from there. I calmed down and ordered a burger with a gluten free bun. I ate about half of the burger when I bit in and almost chipped a tooth. The roll was completely stale on one side and completely inedible. I complained to their corporate office and all I got back some generic message about making sure to tell your server about your allergy.
Servers were very knowledgable and nice. They have a menu for any kind of allergy. The ribs and GF sides were very good.
The food was very good, but the burgers were not cooked to order. The service was friendly, but the kitchen messed up my groups order twice. They gave me French fries, which I cannot have, instead of the mashed potatoes I asked for. There is a menu for ALL food allergies.
I asked to see their GF menu and they only had one copy so I had to wait 15 minutes while the other patron used it. Really? One copy? It's just a sheet of printer paper folks. Menu is limited and wait staff knowledge varies.
as a vegan with a gluten allergy, ruby Tuesday does have one dish that is quite good. the spagetti squash marinara was the only thing on menu I could eat but it was enjoyable. I gave 3 stars because waiter could have been more sensitive when he waved the cheddar biscuits under my gluten free nose. as gluten allergies become more understood, I hope they add more items to menu and possibly a dessert.
They now have gluten free buns.
Once I asked for the GF menu, it prompted the manager Eric to come to my table to discuss their allergen menu. He was well informed and patient with me as he explain their use of allergen kits, separate prep space, and that he would carry my meal outside himself. I was very impressed and appreciative. He was great! The meal came as ordered and no bad reactions!
Several gluten-free options here, including nice salad bar. If you tell them about your allergies, they will go above and beyond to oversee your meal. Ask for GF menu when you are seated. A+
Being a Celiac sufferer, I have found Ruby Tuesday to be a beacon in an otherwise dark sea of "gluten-free" restaurants. I do not live in Augusta, but travel here on business. I have found this Ruby Tuesday (RT) to meet and exceed my expectations for ensuring there is no cross contamination when preparing my meal. The Gluten Free menu has expanded and I am now trying things I have not been able to have for years. Two thumbs way up!!! SM
Salisbury, MD location has gluten-free buns!
Always receive a good gluten free meal here. I'm not a salad bar person at all. Most cases I avoid them. Ruby's however is one I do eat at. They always have good selections and keep all gluten items far away from the non gluten items. Staff usually is friendly, but I have had slow service in past.
They do have gluten free buns for their delicious burgers but you have to be careful. I ordered one previously and it was fine--no consequences. The second time I went I was about to bite in the sandwhich and thought "this bun looks the same as everyone else's". They had given me a regular bun! They did remake my entire plate of food, but the manager didn't even apologize. Just threw the new plate down, says "I hear we have an allergy at this table" and walked off.
For being diagnosed with celiac's disease for over 6 years, Ruby Tuesday's is one of the worst experiences yet. After the server confirmed she not only understood the requirements for keeping the food gluten free but also telling us that her friend had celiac's disease, I was served a burger with a big fat bun. Come on this is gluten free 101. The food was sent back and I had to wait for my second entree to come. The second plate was good however hard to eat with so much suspicious.
So after double checking with the management verifying everything and letting me know they are very careful since another patron's gluten free bun came out with flour on it I trusted they could make a salad alright. I was questionable about whatever was on the chicken that looked like soy sauce before even noticing the croutons on the salad. The one star is only because I have to put one for a review.
Extremely slow service. Food is just O.K. I ordered the Mongolian beef, the beef itself was good. The carrots though-- they taste like a baby's toy that's been played with all day and never washed. Would have been 3 stars but they were out of the one gluten free dessert that they have as an option, and so 2/5.
I love the smokey mountain chicken. i get it without bbq sauce and with fresh green beans and a baked potato. We ordered takeout when traveling through because we don't like to leave our dogs alone in the hotel. No gluten issues. They also have gf buns available.
Ordered gluten free chicken sandwich. When my wife's food came out our waitress told us that they put mine " on the wrong bun and are swapping it out now". When she came back I explained the cross contamination and she took it back to the kitchen. When it came back quickly, I really couldn't trust that it was different food on a gluten free bun, so I ordered something completely different. I was offered the salad bar at no cost while I waited for my new order. The gf bun was dry. Waitress was very friendly and nice, but there wasn't a comfort level of safety. This location may need more education beyond their food allergy notebook.
I've eaten here a few times and never had any problems. The ribs are delicious! It'd be nice if they had a real GF menu instead of the allergen menu, but all of the information is there. When I've had questions (because of an outdated allergen menu), the server was willing to check with the kitchen.
Manager came out to assure me they take special steps like using different utensils for the gluten free food. They had also just got gluten free buns in which were pretty good.
I ordered the smoky mountain chicken. For my sides I ordered the spaghetti squash and the zucchini. The chicken was very tender and flavorful. The zucchini and squash were not very warm. They were tasty though. The restaurant does offer an allergen binder. I noticed on the menu that if you ordered a gluten free bun for a burger it was a $1 extra.
I ordered a dish from the gluten free menu and they brought it prepared with the sauce that contains gluten. I asked the waitress about it, she checked with the chef and he said he's not sure if it's gluten free but he thinks it is. The waitress checked the menu and brought out a new order without the sauce. I've been sick for a few days.
We had grown to trust Ruby Tuesday's, and this last visit were thrilled they now had gluten free buns. However they brought my daughter's sandwich out with fries after we told them how badly gluten affected her. When we questioned the waitress about a dedicated fryer, she went to the back to double check and confirmed they fries were safe. My daughter was sick within the hour. It could be a coincidence, but we are now very leery.
Got a hamburger and made sure to ask multiple times if it is gluten free with the waiter ensuring that it was. He was very wrong and had a rough night. I would not recommend anyone with celiac come here.
I have had great success at this location and also found out on my last visit that the manager has Celiac Disease. He personally prepared meals and oversees prep whenever he is on and trains all of the staff on cross contamination and Celiac Disease itself.
Staff informs management of allergy and they double check the items you ordered. Food is good and there are plenty of choices. I have multiple allergies and I can usually find segura things to eat.
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