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They make every effort to keep food allergens separated.
They truly did try to accommodate me and gave me a burger with no bun, they made clear they couldn't ensure absolute safety because of cross contamination and the food was delicious. Unfortunately, although I used to love Shake Shack prior to allergies it is not a place I can confidently recommend to others with sensitivities/ allergies/ celiacs.
I often grab a burger and shake here when my work day is longer than expected. They do have GF buns and all of the staff I encounter are very knowledge about which items on their menu are GF, which are cross contaminated. Those who are very sensitive may want to avoid as they do warn that they do not have a separate kitchen to prepare GF foods in.
Long lines at Shake Shake are normal, but so are the number of servers who really get GF orders. Alicsia was outstanding - immediately changed her gloves and instructed other servers that she would handle all GF items in the order. This kind of understanding without needing to give any explanation goes a long way to making my daughter feel safe from cross-contamination. Let's go,Mets!
No dedicated fryer, no gluten free bun. Food was good otherwise. I would not call it gluten free friendly because besides the burger, there were no other sides to substitute for fries. Also, during the lunch crowd, there is no seating at all, and no outdoor seating offered.
They no longer use a dedicated fryer. They are aware of gluten allergies and very proactive about making sure customers stay safe, but told me that although the fries are "supposed" to be gluten free, they share a fryer with wheat ingredients. Very frustrating, since I came here especially for fries. Otherwise, a good experience. I bring my own bun and have no issues with the burgers or shakes. Food is always top-notch!
Knowledgable staff. Yummy milkshake and burger (although no bun). Fryers are shared so not GF.
Their fries at the kop location are NOT gf. I just called them a moment ago to confirm this with a manager. I was hoping to try this place out several months ago, but their fryer isn't dedicated and they do fry foods with gluten in them making all their fries contaminated. Though some locations do have dedicated fryers, this one doesn't and I suppose its a lesson in asking about the fryer situation at each location you visit since it will vary.
I am about to be in NY chaperoning a school field trip, and I called them to verify gluten information. They were very knowledgeable. They can do all the burgers without the bun, but the shroom burger is covered in bread crumbs, so it cannot be made gluten free. The fries are gluten free, but they are fried in the same fryer as the shroom burger, so there is cross-contamination, so if you are sensitive, AVOID! Their custard items and drinks are gluten free, but some of their mix-in items are not gluten free. They are clearly marked on their allergen chart, though. I give three stars because they were knowledgeable and try to accommodate, but they don't have gf vegetarian options or fries that are safe.