The Counter

4.5 stars 4.5 out of 5 18 ratings

1699 N California Blvd, Walnut Creek, CA 94596

(925) 935-3795
85% of 7 votes say it's Celiac friendly
  • User profile picture thumbnail
    5 ratingMay 05, 2016

    Knowledgeable staff and clear menu choices for the gluten intolerant. Quality of the buns better than the typical supermarket gluten-free brands.

  • User profile picture thumbnail
    5 ratingMarch 21, 2016

    Delicious safe food for a fair price... leave stuffed and happy every time

  • User profile picture thumbnail
    5 ratingFebruary 27, 2016

    Everything is outstanding, but especially the dedicated frier fries. SO GOOD. decent GF bun and good awareness by the wait staff, too!

  • User profile picture thumbnail
    5 ratingSeptember 19, 2015

    We have eaten here a few times. Food is excellent. They have a separate fryer to cook the french fries. Gluten free buns and my daughter and husband who have Celiac are fine after eating here.

  • User profile picture thumbnail
    5 ratingAugust 25, 2015

    They have a great veggie club and I sub for the GF bun! It's amazing with the sweet potato fries. One of my favorite spots in Walnut Creek for some GF lunch

  • User profile picture thumbnail
    1 ratingMay 09, 2015

    they rely on manufacture's statements and Fda guidelines rather that what is safe. after lots of discussion and written instructions, the wait staff talked the kitchen through my order - which arrived with grill marks anyway. DO NOT get seasoning on your fries!!!! the manager was apologetic, and I appreciated it. still, I wouldn't eat at this chain ever again unless they went 100% dedicated facility. I was trying to be nice to an accommodating friend who found the place, and my table mates were pretty uncomfortable. I doubt I'll be eating out with them ever again.

  • User profile picture thumbnail
    5 ratingJanuary 04, 2015

    The waiter here was amazing! They told me they would do mine in a separate saute pan so it never touched the grill! He understood celiac disease and food allergies! He stressed to the kitchen the importance of my order (I could overhear it). Could handle the dairy allergy as well. Bonus: Udi's Gluten Free Buns!

  • User profile picture thumbnail
    5 ratingJune 22, 2014

    Fantastic fries and burgers

  • User profile picture thumbnail
    4 ratingFebruary 21, 2013

    This place was awesome! The staff were extremely friendly and gave me a well laid out allergen menu, clearly identifying items containing gluten. I have not been able to have a gourmet burger WITH a bun in forever! The bun itself was very good too. Sometimes I find it very difficult to find gluten free bread products that don't make me sad... They have a separate fryer, so I was able to have french fries too, which were delicious! I will definitely come back. Only reason I gave 4 instead of 5 stars is because my burger with the gf bun an two add ons was $11.00. Other than the price --AMAZING!

  • User profile picture thumbnail
    5 ratingDecember 26, 2012

    Build a burger has option gluten free bun very easy and everyone liked it.

  • User profile picture thumbnail
    3 ratingNovember 24, 2012

    It's really great to go here if you are GF and others in your party are not. The fries are just great and it is so unusual to be able to have French fries in a restaurant that I almost go there just for that. You can have a bun, or not. Extensive selection of GF condiments and spreads. If only the milkshakes were GF it would be close to perfect for a GF burger place.

  • User profile picture thumbnail
    5 ratingOctober 05, 2012

    Enjoyed a great burger on a GF bun with fries cooked in a separate fryer. they have a great allergy menu which breaks down all food by a host of allergies. Really tasty, GF and more. Thanks The Counter.

  • User profile picture thumbnail
    5 ratingJuly 07, 2012

    Who even needs a roll? Just load on the toppings and get it in a bowl of fresh organic greens? Most spreads are gluten free. They have a guide to help you navigate through!

  • User profile picture thumbnail
    5 ratingMarch 17, 2012

    Dedicated fryer, gf rolls

  • User profile picture thumbnail
    4 ratingMay 24, 2016

    2580 W El Camino Real, Mountain View, CA 94040

    I've eaten here a few times with no problem at all. The burgers are very good (turkey or regular) and the fries are safe, too. Unfortunately, their tater tots aren't for some reason...the wait staff wasn't too clear on why...hopefully they'll add more options to their gluten-free menu at some point!

  • User profile picture thumbnail
    2 ratingMay 24, 2016

    9110 Strada Pl #6130, Naples, FL 34108

    Very pricey for a burger

  • User profile picture thumbnail
    4 ratingMay 24, 2016

    2580 W El Camino Real, Mountain View, CA 94040

    Pricey but really good burgers with a lot of meat and topping options. They offer a gluten free bun and their fries are cooked in a dedicated fryer.

  • User profile picture thumbnail
    5 ratingMay 16, 2016

    Terminal 7, 1 World Way, Los Angeles, CA 90045

    The burgers are great. They offer GF buns. Good service if they aren't slammed.

  • User profile picture thumbnail
    5 ratingMay 10, 2016

    5779 Wilshire Boulevard, Los Angeles, CA 90036

    This is a great place to eat for lunch and dinner and they do gluten free too I have celiac disease so that's really good

  • User profile picture thumbnail
    5 ratingMay 06, 2016

    2901 Ocean Park Boulevard #102, Santa Monica, CA 90405

    Fun place! Great energy and great food.

  • User profile picture thumbnail
    5 ratingMay 02, 2016

    2901 Ocean Park Boulevard #102, Santa Monica, CA 90405

    Yes their GF burger buns are quite delicious, and their shoestring fries are fresh and GF safe as well. Ask for their GF custom order sheet because many of the sauces on the Regular order sheet are not GF. The staff is knowledgeable and careful if notified that a client has a medical GF issue.

  • User profile picture thumbnail
    4 ratingApril 27, 2016

    1451 Broadway, New York, NY 10036

    It was crowded which seemed like bad news but they seated us right away. The tables are small and it's very noisy. The waitresses are nice and the food isn't bad. The only problem was my burger was not medium which I stressed and they forgot my lettuce. The menu choices are great, my husband has a gluten sensitivity and he thought his food was great although a GF bun is an extra $2. Their fries are okay but you should go for the make your own burger.

  • User profile picture thumbnail
    4 ratingApril 24, 2016

    1451 Broadway, New York, NY 10036

    Yummy GF buns for our burgers! High quality beef made for a tasty burger! Separate GF menu. Teens loved building their own burgers with exactly what they wanted for toppings. Sweet potato fries were very good!

  • User profile picture thumbnail
    4 ratingApril 23, 2016

    11922 Democracy Drive, Reston, VA 20190

    They changed the fryer to include chicken tenders and the fries are not ok for cross contamination now. I'm so glad I asked! But so sad I can't eat them.

  • User profile picture thumbnail
    5 ratingApril 23, 2016

    4786 Admiralty Way, Marina Del Rey, CA 90292

    The food and service at The Counter were excellent. The first time I (a celiac) ate here, the manager came out to discuss gluten-free options with me and to show me the ingredients on some of the products used in preparing my meal, to ensure that everything was gluten-free. I wish more places did this. I was also assured that my food was prepared separately, and the wait staff asked if I suffered from a gluten allergy. I loved the fact that I was able to create my own burger/sandwich (I choose to be a vegetarian, so I couldn't have a patty), fries, AND a delicious milkshake for dessert. I definitely recommend this place!

  • User profile picture thumbnail
    5 ratingApril 22, 2016

    50 N Central Ave, Phoenix, AZ 85004

    Great burgers and fries! They have a separate fryer, but you have to specifically ask for it. They have a separate gluten free 1 page menu.

  • User profile picture thumbnail
    5 ratingApril 22, 2016

    4211 Waialae Ave, Honolulu, HI 96816

    One of my favorite places to eat on island and have never had a problem here with getting gluten free. I love their sweet potato fries and burger on a salad (no bun; though they do offer GF buns, I prefer without). I love their pesto on the burger too! Staff is friendly, helpful, and accommodating. Lots to eat and it's all been delicious.

  • User profile picture thumbnail
    5 ratingApril 22, 2016

    3225 North Harbor Drive, San Diego, CA 92101

    Get a burger in a bowl. All their sauces are GF.

  • User profile picture thumbnail
    1 ratingApril 17, 2016

    140 Shoppers Ln, Pasadena, CA 91106

    I've eaten here many times with no issues. However, I ate there a week ago and was sick for four days after. Will not be returning.

  • User profile picture thumbnail
    4 ratingApril 15, 2016

    1451 Broadway, New York, NY 10036

    Great place for a quick bite to eat. They have gluten free buns and a dedicated fryer. Had a sandwich and cheese fries, a bit pricey.

  • User profile picture thumbnail
    4 ratingApril 15, 2016

    1451 Broadway, New York, NY 10036

    Good tasting burgers with many options. The gluten free bun crumbled rather easily, but the wait staff was knowledgable.

  • User profile picture thumbnail
    5 ratingApril 12, 2016

    9595 Six Pines Dr #1000, The Woodlands, TX 77380

    They have a dedicated gluten-free menu with good variety. The staff was knowledgeable. It was a real treat to get to enjoy French fries.

  • User profile picture thumbnail
    5 ratingApril 10, 2016

    50 N Central Ave, Phoenix, AZ 85004

    Really nice waitstaff with good explanations. The veggie burger is not gf, but you can get a mean custom grilled cheese with interesting toppings, and tasty fries cooked separately.

  • User profile picture thumbnail
    5 ratingApril 05, 2016

    11922 Democracy Drive, Reston, VA 20190

    Gluten free buns for an amazing burger. Can't speak to cross contamination but server was aware of importance. So gratifying to enjoy a burger with awareness both LF & GF.

  • User profile picture thumbnail
    4 ratingApril 04, 2016

    9110 Strada Pl #6130, Naples, FL 34108

    The service was slow but the food made up for it i ordered the sweet potato fries and a grilled chicken breast it was the best meal i have eaten at naples it cost around $7 i am gluten free egg free sugar free dairy free and on the paleo diet because of heath reasons but they really helped and were flexible with the menu

  • User profile picture thumbnail
    5 ratingMarch 30, 2016

    1451 Broadway, New York, NY 10036

    This place was amazing! Came here for a quick bite after our flight and the food was wonderful! Waitress was new but very attentive and understanding. Will definitely come back!

  • User profile picture thumbnail
    4 ratingMarch 26, 2016

    1451 Broadway, New York, NY 10036

    I am a regular here and I really love the food but for a burger no bun and Chz fries is $27 and the last time I went they wouldn't give me an extra sauce on side for fries without charging me extra pretty ridiculous. Strange because when I ask for extra in the past never a mention of extra

  • User profile picture thumbnail
    5 ratingMarch 25, 2016

    1451 Broadway, New York, NY 10036

    Extremely good food. we were here at 2:00 on a Friday and the place was packed. Service was still quick and food was excellent!

  • User profile picture thumbnail
    5 ratingMarch 24, 2016

    50 N Central Ave, Phoenix, AZ 85004

    Knowledgeable, flexible staff. Wide array of choices. Separate fryer. Great gluten-free reference sheet. No cross-contamination. Six stars if I could rate it higher.

  • User profile picture thumbnail
    5 ratingMarch 24, 2016

    12117 Ventura Blvd, Los Angeles, CA 91604

    They are very knowledgeable and they have a gluten free bun. Their staff is very flexible and they have a great gluten free menu. They have a separate fryer, so you can have very yummy fries. The hamburgers also have a great taste! This is a very good resturant and we would give it 6 stars if we could!

  • User profile picture thumbnail
    2 ratingMarch 21, 2016

    9110 Strada Pl #6130, Naples, FL 34108

    Really slow and bad service.

  • User profile picture thumbnail
    5 ratingMarch 16, 2016

    1451 Broadway, New York, NY 10036

    Fantastic! Gluten free menu and careful!

  • User profile picture thumbnail
    5 ratingMarch 16, 2016

    1402 JBR Walk Jumeirah Beach Residence - Dubai - United Arab Emirates

    Love The Counter! Always have a gluten free fryer. Get the burger in a bowl and enjoy your gf fries!

  • User profile picture thumbnail
    5 ratingMarch 06, 2016

    1451 Broadway, New York, NY 10036

    Gluten free bun available with the build your own burger option

  • User profile picture thumbnail
    5 ratingMarch 04, 2016

    Miami International Airport, Terminal D - North Terminal, Gate D33, 2100 NW 42nd Ave, Miami, FL 33126

    Awesome food, and they have a dedicated fryer so fries can be eaten here! Delicious burger with GF bun. Very happy with my meal here. I recommend it highly!

  • User profile picture thumbnail
    1 ratingFebruary 25, 2016

    140 Shoppers Ln, Pasadena, CA 91106

    They have faulty staff training and food prep processes that make this a risky place to eat if you are a celiac. They routinely contaminate the supposedly dedicated french fry fryer and don't tell GF customers when they order fries.

  • User profile picture thumbnail
    5 ratingFebruary 22, 2016

    4786 Admiralty Way, Marina Del Rey, CA 90292

    AMAZING chili cheese fries. Build your own burgers were delicious too! All of the staff were super nice and very knowledgeable about gluten free and celiac. No cross contamination here! Would definitely recommend to anyone with Celiac!

  • User profile picture thumbnail
    1 ratingFebruary 21, 2016

    21209 Hawthorne Boulevard, Torrance, California 90503

    Horrible experience. We called in advance to make sure the fries were GF. We drove all the way to the restaurant and when we placed our order the manager admitted they fried onion rings and other items in the French fry friers! We left.

  • User profile picture thumbnail
    5 ratingFebruary 13, 2016

    3055 Olin Ave, San Jose, CA 95128

    Delicious!!! The people who work there r gf educated. There food is delicious and food comes really early

  • User profile picture thumbnail
    5 ratingJanuary 30, 2016

    850 Mansell Rd, Roswell, GA 30076

    Really good! I'll be back!!

  • User profile picture thumbnail
    5 ratingJanuary 17, 2016

    1451 Broadway, New York, NY 10036

    Great! GF bun was amazing! Not at all dry like so many can be. Sweet potato fries were also wonderful!

  • User profile picture thumbnail
    5 ratingJanuary 11, 2016

    1451 Broadway, New York, NY 10036

    So good! Lots of options and totally celiac-friendly (separate fryer etc). Only downside was the slow service and packed area (it's a pretty small place) but the burger made it worth it!

  • User profile picture thumbnail
    5 ratingJanuary 09, 2016

    1451 Broadway, New York, NY 10036

    Excellent burger with tons of options and gluten free buns or meat on a salad!

  • User profile picture thumbnail
    5 ratingJanuary 04, 2016

    2580 W El Camino Real, Mountain View, CA 94040

    I have Celiac and eat here frequently without a reaction. Delicious customizable food! Great staff! Make sure to order from the GF pamphlet so you know which items at GF.

  • User profile picture thumbnail
    5 ratingDecember 29, 2015

    1451 Broadway, New York, NY 10036

    They were out of GF buns (and a few other things) when went on a Sunday night. They were knowledgable, and did have a GF menu. The burger and fries were great.

  • User profile picture thumbnail
    3 ratingDecember 18, 2015

    11922 Democracy Drive, Reston, VA 20190

    I got glutened!!! The DO have a dedicated frier BUT the seasoning on their fries has gluten. SMH. The burger was amazing.

  • User profile picture thumbnail
    5 ratingDecember 15, 2015

    1451 Broadway, New York, NY 10036

    Amazing!! We were starving and the service was great, and the gluten free bun tastes just like a regular bun! Great food and very accommodating. We would definitely come back!

  • User profile picture thumbnail
    5 ratingDecember 14, 2015

    1451 Broadway, New York, NY 10036

    I love to go anywhere that has a gf bun for my burger! Delicious burger and fries are also gf This made me very happy on my first night in NY!

  • User profile picture thumbnail
    3 ratingDecember 13, 2015

    1451 Broadway, New York, NY 10036

    Didn't have gluten free burger buns when I went. Offered to put it on a bed of lettuce instead

  • User profile picture thumbnail
    4 ratingDecember 12, 2015

    341 George Street, New Brunswick, NJ 08901

    Dedicated fryers! Sweet potato fries? Hell yes. Great burgers too. They offer gf buns

  • User profile picture thumbnail
    5 ratingDecember 08, 2015

    4786 Admiralty Way, Marina Del Rey, CA 90292

    Fries are in a dedicated fryer! Chili cheese fries are gluten free and delicious. They have gluten free buns (udi's) so that you can get almost any burger.

  • User profile picture thumbnail
    5 ratingNovember 21, 2015

    1451 Broadway, New York, NY 10036

    Delicious burgers and a number of gluten free options for toppings. Fries were decent too. I would definitely go back.

  • User profile picture thumbnail
    5 ratingNovember 18, 2015

    1451 Broadway, New York, NY 10036

    Expensive, but delicious!

  • User profile picture thumbnail
    1 ratingNovember 13, 2015

    725 W 7th St, Los Angeles, CA 90017

    I want to be clear that the fryer here is NOT safe. It is a shared fryer. This was confirmed by at least three employees (one of which was a manager). Please be safe! The staff gave conflicting answers and made be very uncomfortable. I am also a former health inspector and found the place to be quite filthy. This didn't leave me feeling very safe at all! There were crumbs in my water from either poor dishwashing practices or other contamination. I actually chose to forego eating there while the rest of my non-celiac party ate.

Monday
11:00 am - 9:00 pm
Tuesday
11:00 am - 9:00 pm
Wednesday
11:00 am - 9:00 pm
Thursday
11:00 am - 9:00 pm
Friday
11:00 am - 10:00 pm
Saturday
11:00 am - 10:00 pm
Sunday
11:30 am - 9:00 pm

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