This was our first time at this American Girl Bistro. We have been to the one in New York and many times to the Dallas location. The hostess was somewhat helpful in that she had a list and understood. However, compared to the other Bistros we have been to, the options are limited here. Apparently no one understands you can modify something to make it gluten free because no one higher up has explained it to them. The management at this Bistro definitely could go for some training at the Dallas Bistro. My husband and celiac daughter both ordered the penne with mushrooms and chicken which she said could be modified because they had gluten free pasta. My son could have a gluten free grilled cheese because they had gluten free panini bread but when I tried to order a gluten free turkey club they couldn't make it. I nicely tried to ask why they just didn't use the same bread as my son's GF grilled cheese. Their explanation was a club had 3 pieces of bread. Really! I just ordered the pasta also and moved on. Everything was ok. We have had some fantastic Gluten Free meals at other Bistros but today's was just ok. There isn't a lot of AG touches like the others like fruit cut in shapes etc. I thought the portions were smaller here and also you don't get the appetizer with your meal and it was actually like the same price we pay in Dallas where we get an appetizer each.
The review from two years ago sounds much better than what we experienced 3/26/18. If you have a child Who is gf and wants to eat here it is doable. It’s not ideal though so my advice is to call Ahead and find out what the GF options are and just order right away. Otherwise looking at the menu might feel sad. That said, my daughter has gf chicken nuggets, fruit and a chocolate milk. The desserts weren’t gf so prior to lunch we made plans to go to a separate ice cream place for dessert afterwards which was fun, and my ploy so she wouldn’t be disappointed. Fries are in shared drier so that was out. There was no pizza. The appetizer wasn’t gf. The atmosphere is fine not great but it’s about bringing the dolls and for the kids it’s a very sweet experience for sure.
The server was knowledgeable and able to tell which items they offered gluten-free as well as dairy free. We had gluten free chicken tenders, gluten free pasta, fruit, and a sorbet for dessert. They also had gluten-free pizza, macaroni, and sandwiches. They have high chairs for the dolls and you are able to keep a cup/saucer and hair bow for your doll as well. My daughter greatly enjoyed it and I did too!
We have eaten here several times in the last year. We always try to go during the week and early for lunch when it is not real, real busy. You get much better service when it is not busy and it helps our daughter be at ease about them preparing her food. She has never had a problem or gotten sick here. There is no gluten free menu but they will go over throughly how and what they can make. They have a lot of options and we have not had anything that wasn't delicious! We even had a brownie sundae a couple of times ago. When we asked what kind of gluten free brownie it was...they went and got us the package. Don't hesitate to eat here! Yummy food and a great dining experience for the gluten free kiddo.
GF kids options for lunch were pizza, chicken tenders, or mini burger and hot dog with gf rolls. They bring out 2 appetizers for the table and they brought my daughter 2 of her own (fruit and veggies with a turkey roll up). GF dessert was lemon sorbet. Gf meals were brought out separately and labeled with a flag.