Review of American WildBurger

I am extremely upset and in utter shock with the experience I had at American Wildburger this afternoon. I frequent this location often due to having celiac disease and the precautions they put in line. Mind you me and my boyfriend travel an hour just to come enjoy food that is safe for me. I called 30 minutes before we arrived to see if they were accepting reservations for their out door cabins. I was told by a gentlemen on the phone that they are first come first serve and reservations are not needed, so we made the trip out. Once we arrived and before we ordered we asked if the cabins were available, we were told they are only accepting reservations that can be made online. We decided to wait for our food and eat in the car since we drove an hour away. The customers behind us were placing their order and a employee walked over to them and said they had a cabin open up. We then brought it to their attention that we just asked for a cabin and was denied, wondering why that was. The employee then told us that they gave it away to them and there was nothing they can do. Then, after standing for a few minutes in disbelief, we decided to ask for a refund on our meal because of the way we were treated. We were then approached by another gentlemen that we thought was going to make things right but instead aggressively started pointing out “all of the things we did wrong” and that we should of asked him instead of the cashier for a cabin. He then got extremely aggressive with his body language and told us we were trying to take a cabin away from a pregnant women when all we wanted was an explanation on why customers that were behind us were offered a cabin even though we called to confirm and asked right when we arrived. It’s unfortunate because we would never expect this from them being avid customers. I’m in disbelief over their customer service....

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Poor