Have been before many times and everything was great. Was there around 3 for late lunch on a weekday. Was told that they would accommodate me by cooking my burger in a pan instead of on the grill but in future they wouldn't accommodate. I would not be able to order anything cooked on the grill because it might be cross contaminated due to heavy use. Pretty much that means the whole entree menu would not be available including all burgers, chicken and fish. If I wanted to get there early (before 11) they would be able to have part of the grill still clean. They do have a separate fryer for fries.
We had a very different experience here than the previous positive reviews suggest. While yes there were gluten-free options, not that many, including confusion on our server’s part about whether the fryer is or is not indeed dedicated for gf items. Really, she said no and only changed her mind when I noted that other diners had mentioned they’d been told it IS dedicated. At that point, we weren’t sure whether to trust the food or not. But completely outside of gluten-free, we just didn’t find the food quality (i.e., the burgers and fries) that good and the service was kind of absent. The fries were incredibly salty and the burger was just okay. In fact, later in the trip, we ended up getting a burger at Ultimate Burger and it was very tasty. As far as service is concerned, I’m not sure if the server was just not into it, spaced out, irritated that we initially couldn’t find a comfortable seat (I’m sorry but it’s just plain hot and there is just no air conditioning here, like in a lot of Big Island restaurants), or what the issue was, but she was a little dismissive and not very attentive. The good thing is it’s not right in Kona town and a bit south on 11 and parking wasn’t that hard but that’s about it. I know we would definitely not return.
Dedicated GF fryer, GF buns for their burgers, GF coleslaw that’s to die for. Loved this place and sad that we’re leaving so soon and can’t go back again. Note - our server wasn’t sure if the fryers were dedicated and initially said they weren’t, so we had to double check and confirm all was good.
Great vibe and one of the best gluten free (fluffy) buns I’ve ever had. They have a dedicated fryer for their fries and if you talk to them about what you need they’re knowledgeable. Great comfort food and burgers - a little something for everyone and a great lunch spot.
I’m certain the gluten free bun at Annie’s is better than the gluten bun. Don’t tell the others! 🤪 Staff was knowledgeable about cross contamination and we met the owner a few days before and she was very kind. Every one here was great 😘😀
Delish. DEDICATED FRYER!!!!!! They seem to know what they are doing. I asked about the fryer situation and the waitress asked me about my sensitivities. I had a delish burger with a gluten free bun and garlic fries. Felt safe and left with a full tummy.
The staff was great, server awesome! Fries are GF in dedicated fryer. Server checked and confirmed with chef. Buns get grilled on shared grill, so chef put our gf buns in a pan to keep them safe. The bun was amazing; fresh, soft, and fluffy. Overall, two celiacs left very happy and had no reaction!
I am giving this four stars because of service not the food. The food was fabulous. Juicy grass fed locally raised burger on a GF bun with fresh toppings and GF fries crisped just right. However we never saw our server again after she delivered our food which was a bummer because we probably would have ordered more fries and a couple more beers. She did recommend the place next door for dessert however, so we went there for gelato and were excited to see they had a vegan option for my daughter.
They did not have a gluten free bun. It was on bread, which fell apart. I ended up eating the burger with a knife and fork. The fries were cooked with other gluten items so I got the coleslaw. It was ok. The staff was nice and helpful. We won't go back.
Amazing burgers — in fact, one of the best I've ever had. Very knowledgeable staff. They keep all gluten items off the grill, so the meat is safe from cross-contamination. Sadly, the fryer is shared, so no-go on the fries. That was the only downside. I'd go again in a heartbeat.
Everything was excellent for GF and nonGF diners. Burgers are available with quinoa / flax bun but the fryer at the Kona location was not dedicated so he couldn't have the fries. The server was very aware of what he could/could not have and offered a side salad as my son is also allergic to citrus (slaw) and eggs (mayo in the purple potato salad). Salads looked yummy too.
Incredible burgers! Fresh local ingredients. Gluten free buns that were not the typical Udi's sort. Cider and hard lemonade as well as other options. I don't have Celiacs so didn't ask about isolated fryers etc but the serving staff were informed about which items and sauces I needed to avoid (be sure to ask as some use Worcester sauce or soy/shogyu sauce in them). Also plenty if salad options.