"As America’s Favorite Neighbor, the health and safety of our guests are top priorities at Applebee’s. As part of our commitment to you, we provide the most current allergen information available from our food suppliers on eight common allergens plus gluten and added monosodium glutamate (MSG), so that our guests with food allergies can make informed food selections. Please be aware that during normal kitchen operations involving shared cooking and preparation areas, including common fryer oil, the possibility exists for food items to come in contact with other food products. Due to these circumstances, we are unable to guarantee that any menu item can be completely free of allergens."
Staff had zero idea what Gluten is, told me nothing on the menu is safe. Manager and server were rude when I asked and just slammed a binder down for me to look. Which is fine however you don’t need to treat me rudely.
They have a allergens menu but at least 80% of their stuff have wheat in it and the staff isn’t knowledgeable about celiac. It stinks when I go out to eat with my friends and they get half off appetizers when all of those contain wheat (also boneless wings are 1/2 off but gluten free bone-in wings are not)
NOT CELIAC FRIENDLY AT ALL, PERIOD!!! If I could pick 0 stars, I soooo would! The BOH manager/head chef brought the allergen menu to me & they still f'ed it up!!! They have the fries listed on the GF menu well, when cooked in the SAME OIL as FRIED CHICKEN, they're no longer Gluten Free! The hostesses, there were 2 girls up front, BOTH said they had never had anyone ask for the Allergen Menu before! My burger patty, yay!, came with fries which aren't GF, but because my 86 y/o Gma w stage 6 Dementia was with me, I had to eat like 1/2 the patty & still feel like poo tonight! WORST EXPERIENCE @ A CHAIN W A GF MENU IN 10 YEARS!!!
We called first and the person on the phone said yes definitely we have gf items. When we got there and told the waitress she got the mgr and she brought a folder with every food item they have so she could see if what I wanted was gf. Wow. So out of the way. I had small steak and stuffed potato with broccoli. Very good. It’s been 6hrs and no bad reaction. So excited!
Traveling throughout the country remember this every salad is made frona back bar that has been cross contaminated. They have maybe two items that can actually be made safely. BUT they are never the best route for celiac. Aviod too many other place to go.
Very knowledgeable staff. After ordering from the GF menu the waiter came back out to let me know that the food we ordered would be cross contaminated. So we ordered stakes and salads. Very very knowledgeable!
Their allergen binder is extremely hard to use, but my server knew what was gf and wasn’t off the back of his hand. He made sure the kitchen staff knew they had a gf order on their hands. The food was ok but I didn’t get sick afterwards.
Always nervous to try restaurants claiming to have gluten free options but was pleasantly surprised at this Applebee’s. The waitress right away found their allergy/gluten nutritional guide and I was able to find a meal that was perfect for my Celiac Disease and during lent. Great job Applebee’s.
I have also gotten sick 2 out of 3 times. I found their allergen binder not user friendly. A gluten free menu would be better than searching for check marks in boxes on the allergen list.
The allergens menu is in a folder, it is easy to read. Our waitress Tammy was very informative, and attentive! I had the side salad w/out croutons and the bourbon chicken & shrimp entree. It was delicious!
(Update) I ended up getting very sick last night within 1.5 hours so I know I was cross contaminated. 😭 Really impressed with the manager, I went in with my mom needing food to fight off a migraine. I have a severe gluten allergy (possibly celiac) and he was very accommodating, brought out the allergen binder, made sure my order was completely gluten free and took the time to answer all my questions about cross contamination with cooking surfaces and utensils. My mom was also with me and she can’t have soy (breast cancer survivor) and he actually went back to check on what ingredient had soy in the particular meal (bourbon street chicken & shrimp) and came back with a safe alternative for her. It’s really hard for the two of us to find restaurants that can serve us both without it just being a salad, so needless to say we are excited to have options!
If you have Celiac Disease stick to a salad.... The chips are not made in a dedicated fryer and there is risk of contamination with grilled foods as well. More options elsewhere, but trivia nights and drink-specails are always a win!
The staff was not helpful. The hostess wasn’t sure where we could find.the GF menu. When we asked the waitress about a dedicated fryer she said, ‘ I don’t know- I don’t work back there’. They do not have a GF menu, just a list of dishes with all allergens. Very bad GF experience.
Our 8 year old (not celiac but very sensitive) is newly gluten free and we have been very nervous to eat out. She had a cheeseburger with no bun and fries. We shared a chips and salsa platter. I specified that she needed a clean kitchen prep (not sure if I needed to but out of an abundance of caution). The allergen free menu (as for it) is very helpful! No problems tonight and we will definitely return.
Out of business . Closed location
Extremely unsatisfied, called ahead for time to make sure they had a gluten free option. All 4 salads came out with croutons, no one new anything about gluten/celiac, I had to look everything up on line to order. And the service was beyond horrible! It takes me ALOT to give a bad review! DO NOT RAT HERE!!!! I am only giving it one star because it made me.
Staff was friendly and manager came out to discuss the way they handle celiac disease and gluten-free customers. They had an allergen list they gave me. I had the add on grilled shrimp skewers with garlic green beans. They did bring a Parmesan dip to go with the shrimp and when I asked about if that was GF, the waiter went to inquire. Upon his return, he quickly removed it from my plate (it was in a separate dish). I had no problems.
Hostess told me they don't offer gluten free menus, or carry gf food. The waitress brought me a notebook showing what was gf. I explained that I have celiac and asked her to please make the kitchen aware, she did not. Violently sick. I will never eat at an applebees again.
I inquired whether their fries shared a fryer with gluten items, such as chicken tenders. Waitress came back and told me her manager told her to inform me that fryers typically “kill” allergens in the hot oil and even gave me examples such as peanut allergies, fish allergies, and gluten. I was horrified. Don’t EVER trust this restaurant if you have celiac disease or gluten intolerance.
I ORDERED THE RIBS AND IT TOOK 30 MINUTES FOR THEM TO REALIZE THAT THEY DONT HAVE RIBS BECAUSE THEY RAN OUT!!! SO I HAD TO GET THE SMALL RIBS APPARENTLY THAT WAS AVAILABLE . THEY WERE SO BAD THEY TASTED LIKE CARDBOARD WITH BONES AND I ASKED FOR A SIDE SALAD AND I CLARIFIED THE FACT THAT I COULDNT HAVE RANCH AND WHAT DOES SHE BRING ME RANCH AND THATS NOT ALL THEY RAN OUT OF UTENSILS AND NAPKINS AND HALF THE FOOD IN THE RESTAURANT. AFTER 2 HOURS I DECIDED THAT WAS MY FIRST AND LAST APPLEBEES TRIP !