I have been going to this Applebee's for a few years now. They even have fried the tortillas in a separate pan of oil for me. Well tonight my opinion changed about how safe this place is for celiacs. I asked for the allergen menu and made it very clear I could not have gluten. My waitress seemed knowledgeable as she said the GS marked items would need to be verified in the allergen book. I told her I was very familiar with the book etc. I selected the strawberry salad and was happy to see no gluten in the allergen book. Well when my salad arrived it had a bread stick on the plate, ugh!!! It was brought out by the manager and he was like "what is the problem?" I told him it was supposed to be gluten free because if my allergy. He said he would have them make a new one. It appeared they did make a new one because I checked the plate for any crumbs but my stomach told me otherwise. I am not even upset about feeling sick after but more about the way it was handled. No apology at all from manager or waitress. They also messed up other parts of my mom's order but that's not related to gluten. Very disappointed and I won't be ordering from this Applebee's again. It used to be one of my safe go to's but now that they offer GS options on their regular menu they seem to be less concerned about us who truly need gluten free.
— Not at all
— Gluten-free items are marked on the main menu
— Not Much
— Average
"As America’s Favorite Neighbor, the health and safety of our guests are top priorities at Applebee’s. As part of our commitment to you, we provide the most current allergen information available from our food suppliers on eight common allergens plus gluten and added monosodium glutamate (MSG), so that our guests with food allergies can make informed food selections. Please be aware that during normal kitchen operations involving shared cooking and preparation areas, including common fryer oil, the possibility exists for food items to come in contact with other food products. Due to these circumstances, we are unable to guarantee that any menu item can be completely free of allergens."
Great menu, very helpful waitstaff. Never thought of Applebees when it came to ribs but they were DELICIOUS
— Very
— Separate gluten-free menu
— Most
— Excellent
— Somewhat
— Gluten-free items are marked on the main menu
— Most
— Excellent
Terrible! I ordered off of the gluten free menu and let the waitress know that it had to be gluten free. There was at the least cross contamination, but I believe that there was no effort made to make my meal GF, I had the fiesta lime chicken with Mexican rice
— Not at all
— Separate gluten-free menu
— Some
— Average
— Not at all
— None
I order a spaghetti dinner without bread. The noodles were cold and the place was not very clean. There were nacho chips all over the floor and the floor in the cooking area was dirty. It made me sick just walking past the area. The service was so so. We had to ask the waitress twice for drink refills. We have not been back to the restuarant in two years. We are going to check it out again in a month as we have friend that have given us a gift certificate for there. I was not impressed the last time so I am hoping they have made so changes.
— Not at all
— Separate gluten-free menu
— Not Much
— Good