This establishment says they have a gluten free fryer, however to save time they use fries from the regular fryer (and yes I’ve watched them do this twice now) and try to pass them off as gluten free. The employees here don’t care and I don’t recommend this location even if you have an intolerance.
— Not at all
— Gluten-free items are marked on the main menu
— Not Much
They DO NOT HAVE GLUTEN FREE AT THIS LOCATION!
To the owner of Astro Burgers on State Street and 3900 South in Salt Lake City...
Last night, my son went to your establishment for dinner. I was involved at a baby shower for my daughter, so he also tried to get a meal for me. They were out of gluten free buns, but offered to prepare a lettuce wrap. Cool... no problem, just need it safe and gluten free. My son, who has worked in the food industry understands celiac needs and the risks from cross contamination, witnessed the cook place the hamburger patty on the grill in the same location where they warm the gluten containing buns and cook the pancakes. Gah!!! He asked to speak to your manager because he understood that this would be a huge problem for me. Well, your manager decided to YELL at my son. He asked why he didn't call the worker out for the mistake instead of involving the manager. He told him not to come back if this is going to continue to be a problem. Well, since this is always going to be a problem for me (I'll never be able to safely consume gluten again) I guess we're at an impasse.
Wow! Just... wow!
My son was so upset, and actually, so am I. YOU claim to be gluten friendly, yet are offended when asked to adhere to gluten friendly practices and yell at the customer for it? And since when is it the customer's responsibility to train your employees? If you claim to be gluten friendly, then please don't serve food contaminated with gluten when we asked you not to. (This has happened more than once... in your establishment.) Train your own employees to not cross contaminate my food so that I don't get sick!
No problem sir... we will not be eating here again. But rest assured, my memory is long, and my pen is sharp. We will be sharing this review on social media, the Find Me Gluten Free app, and on your website so everyone will know how you REALLY feel about accommodating your customers with needs (which YOU claim to accommodate). And I hope others who need the same service will choose to avoid your establishment as well. This is no joke. My life is forever changed due to the damage done by celiac disease. I don't need your careless employees, or your nonchalant attitude to ruin me further.
I'd tell you to have a nice day, but I can only do it with the same sincerity with which you provided me a gluten free meal.
Was just here and was immediately met with zero friendliness and they had no dedicated fryer .( Unlike the other locations) So I decided to just get a burger with gf bun. I watched as the cook just grabbed the bun with no glove change and I asked the lady up front to have him change. She almost rolled her eyes at me and told him. He had already gotten the bun out, changed gloves, but then proceeded with same bun. At this point I knew the lack of concern was everywhere and ended up reluctantly eating the patty alone and prayed I would be ok. The other locations seem great, but not here. Go to places with alot of good reviews!
A legit burger AND fries! Sooooo glad they switched over to Franz gluten free burger buns. I've eaten here several times without any issue. The only bummer is if you go too late, they've run out of buns! They will, however, do a lettuce wrap instead
This place is always great. Their burgers are good, fries are done in a dedicated fryer and my kid loves the gf chicken strips.
This is my favorite burger restaurant. I am GF/Celiac but my family is not. We can all find what we like here. My personal favorite is the burger with pastrami and fries. So many places don't have both buns and fries.
— No gluten-free information on the menu
I am traveling through and read the reviews and it seemed like something I should try.
Immediately when I walked in I was greeted and asked what I would like to order. I explained that I had celiac and was told about all the precautions. The oil is used for fries only so there is no cross contamination as well as the buns are individually wrapped by UDI (yes they are soft)!
I let them order for me and said “make me something that will bring me back”! They did! Pastrami on a burger with fries and no worries about cross contamination = success and a full belly!
— Separate gluten-free menu