Basil Box

This was posted to a local group by the founder. Hope it helps!

Hi everyone,

First post here and I’m trying to help promote my business, especially during these difficult times for restaurants. Feel free to remove it if it is not allowed.

My name is Pete and I’m the founder of the fast-casual restaurant chain called Basil Box.

We currently have 16 locations across Canada in Ontario, Alberta, and BC. Our BC locations include 810 Burrard (Burrard & Robson) and our new store opening at the new Amazing Brentwood in August!

Everything we currently serve on our menu is inherently free of gluten. Last year we did rebrand brand ourselves “gluten-friendly” instead of “gluten-free” because we became aware of the law to officially label as “gluten-free”. As a relatively small but growing chain, we don’t have the funds available to put towards scientific testing on all our foods to ensure we are under 20 ppm gluten content per Health Canada regulations to officially label “gluten-free”.

The majority of our items we make in house and the few items that we bring in from outside suppliers we carefully look at the ingredients deck.



Our website with location list can be found at www.thebasilbox.com

We hope to serve you soon!

Is ALL the food in this establishment gluten-free?

— All food and drinks are gluten-free

I Spoke to the manager and she assured me that the restaurant is not dedicated gluten-free. Do use gluten-free ingredients however will not guarantee that it is Coeliac safe.

Celiac friendly?

No

Delicious. So great to be able to order delivery too, or for quick takeout!

Advertised as gluten friendly. I was told that they could not guarantee anything on their menu was gluten free. Would be fine for non-celiacs but it is not gluten free.

Celiac friendly?

No

Everything is gluten free and delicious

Celiac friendly?

Yes

Excellent food, everything is gluten free. Build a bowl style cuisine. Absolutely Celiac safe!

Celiac friendly?

Yes

Everything on the menu is gluten free and delicious! The staff seemed very knowledgeable and assured me that there was no risk of cross contamination. The food is so good!

I placed an order through Skip the Dishes. It says the satay beef is gluten friendly so that’s what I ordered. They called me from the restaurant saying the satay beef is the only thing not gluten free. I am glad I put in the notes that I have celiac disease or they would not have called me. They should probably update the menu so no one gets sick. I ended up getting the lemongrass chicken and it was very good.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Love Basil Box. Been going here for a few years. Never had an issue with food. Great flavours!

Is ALL the food in this establishment gluten-free?

— All food and drinks are gluten-free

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

I have gone to the Square One location and was not pleased with the quality. This Oakville location has fresh offerings and has not disappointed me. There is a patio area. Most of the foods are gf. I think there is a packaged dessert or snack that isn't.

Is ALL the food in this establishment gluten-free?

— All food and drinks are gluten-free

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free
• Good for kids
• Good for lunch
• Good for takeout
• Good selection of healthy options
• Good vegan options
• Offers online ordering
• Offers outdoor seating

Great gluten free facility !!! Very clean kitchen

Is ALL the food in this establishment gluten-free?

— All food is gluten free, some drinks may not be gluten-free

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Great tasting food. Rice / noodles / salad bowls

Celiac friendly?

Yes