Basil Box

They got my order wrong in like 3 ways

How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Yummy food! We order from Basil Box (via food delivery services) when we need a quick, healthy meal. I cannot say, however, that it’s entirely safe for celiacs. Their sauces don’t list the ingredients, so for me, it’s a bit difficult to fully trust. For those who get serious reactions, you may want to be a little extra careful here.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Safety Feature Ratings

• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other Characteristics

• Good for dairy-free
• Good for keto
• Good for lunch
• Good for takeout
• Good selection of healthy options
• Offers delivery
• Offers online ordering

This was posted to a local group by the founder. Hope it helps!

Hi everyone,

First post here and I’m trying to help promote my business, especially during these difficult times for restaurants. Feel free to remove it if it is not allowed.

My name is Pete and I’m the founder of the fast-casual restaurant chain called Basil Box.

We currently have 16 locations across Canada in Ontario, Alberta, and BC. Our BC locations include 810 Burrard (Burrard & Robson) and our new store opening at the new Amazing Brentwood in August!

Everything we currently serve on our menu is inherently free of gluten. Last year we did rebrand brand ourselves “gluten-friendly” instead of “gluten-free” because we became aware of the law to officially label as “gluten-free”. As a relatively small but growing chain, we don’t have the funds available to put towards scientific testing on all our foods to ensure we are under 20 ppm gluten content per Health Canada regulations to officially label “gluten-free”.

The majority of our items we make in house and the few items that we bring in from outside suppliers we carefully look at the ingredients deck.



Our website with location list can be found at www.thebasilbox.com

We hope to serve you soon!

Is ALL the food in this establishment gluten-free?

— All food and drinks are gluten-free

I Spoke to the manager and she assured me that the restaurant is not dedicated gluten-free. Do use gluten-free ingredients however will not guarantee that it is Coeliac safe.

Celiac friendly?

No

Delicious. So great to be able to order delivery too, or for quick takeout!

Advertised as gluten friendly. I was told that they could not guarantee anything on their menu was gluten free. Would be fine for non-celiacs but it is not gluten free.

Celiac friendly?

No

Everything is gluten free and delicious

Celiac friendly?

Yes

Excellent food, everything is gluten free. Build a bowl style cuisine. Absolutely Celiac safe!

Celiac friendly?

Yes

Everything on the menu is gluten free and delicious! The staff seemed very knowledgeable and assured me that there was no risk of cross contamination. The food is so good!

Menu is all gluten free, but they had a limited time offer item that wasn’t. Got cross-contaminated.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Everything is labelled “gluten friendly” but when I asked none of the ingredients in the build your own box contain gluten. It was good!

Is ALL the food in this establishment gluten-free?

— All food is gluten free, some drinks may not be gluten-free

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Build your own bowl with a great selection of gluten free veggies, bases, sauces and meats.

Is ALL the food in this establishment gluten-free?

— All food is gluten free, some drinks may not be gluten-free

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free
• Good for dinner
• Good for keto
• Good for kids
• Good for lunch
• Good for takeout
• Good selection of healthy options
• Good vegan options
• Good with other allergies

First time visiting here and was very impressed. The employee walked me through the options and made me feel comfortable in ordering. Lots of great options to build your own box or they have some tasty looking menu options.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free
• Good for dinner
• Good for kids
• Good for lunch
• Good for takeout

How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings

• Staff is knowledgeable and can answer questions

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free
• Good for keto
• Good for lunch
• Good for takeout
• Good selection of healthy options
• Good vegan options
• Offers online ordering