They got my order wrong in like 3 ways
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Average
Yummy food! We order from Basil Box (via food delivery services) when we need a quick, healthy meal. I cannot say, however, that it’s entirely safe for celiacs. Their sauces don’t list the ingredients, so for me, it’s a bit difficult to fully trust. For those who get serious reactions, you may want to be a little extra careful here.
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Good
This was posted to a local group by the founder. Hope it helps!
Hi everyone,
First post here and I’m trying to help promote my business, especially during these difficult times for restaurants. Feel free to remove it if it is not allowed.
My name is Pete and I’m the founder of the fast-casual restaurant chain called Basil Box.
We currently have 16 locations across Canada in Ontario, Alberta, and BC. Our BC locations include 810 Burrard (Burrard & Robson) and our new store opening at the new Amazing Brentwood in August!
Everything we currently serve on our menu is inherently free of gluten. Last year we did rebrand brand ourselves “gluten-friendly” instead of “gluten-free” because we became aware of the law to officially label as “gluten-free”. As a relatively small but growing chain, we don’t have the funds available to put towards scientific testing on all our foods to ensure we are under 20 ppm gluten content per Health Canada regulations to officially label “gluten-free”.
The majority of our items we make in house and the few items that we bring in from outside suppliers we carefully look at the ingredients deck.
Our website with location list can be found at www.thebasilbox.com
We hope to serve you soon!
— All food and drinks are gluten-free
I Spoke to the manager and she assured me that the restaurant is not dedicated gluten-free. Do use gluten-free ingredients however will not guarantee that it is Coeliac safe.
No
Delicious. So great to be able to order delivery too, or for quick takeout!
Advertised as gluten friendly. I was told that they could not guarantee anything on their menu was gluten free. Would be fine for non-celiacs but it is not gluten free.
No
Everything is gluten free and delicious
Yes
Excellent food, everything is gluten free. Build a bowl style cuisine. Absolutely Celiac safe!
Yes
Everything on the menu is gluten free and delicious! The staff seemed very knowledgeable and assured me that there was no risk of cross contamination. The food is so good!
Menu is all gluten free, but they had a limited time offer item that wasn’t. Got cross-contaminated.
— Not at all
— Gluten-free items are marked on the main menu
— Most
— Excellent
Everything is labelled “gluten friendly” but when I asked none of the ingredients in the build your own box contain gluten. It was good!
— All food is gluten free, some drinks may not be gluten-free
— Good
Build your own bowl with a great selection of gluten free veggies, bases, sauces and meats.
— All food is gluten free, some drinks may not be gluten-free
— Excellent
First time visiting here and was very impressed. The employee walked me through the options and made me feel comfortable in ordering. Lots of great options to build your own box or they have some tasty looking menu options.
— Somewhat
— Most
— Excellent
— Very
— Gluten-free items are marked on the main menu
— Most
— Excellent