Ben & Bill's Chocolate Emporium

3 recent ratings
$ • Cafe
Reported to have a gluten-free menu
Reported GF menu options: Dessert, Ice Cream Cones
66% of 3 votes say it's celiac friendly
66 Main St
Bar Harbor, ME 04609

Top Reviews


Celiac

Overall Rating

Review


Gluten free cones and ice cream was tasty. Staff didn’t seem to know which ice creams were GF, but luckily I know that generally mint chocolate chip is fine. I didn’t have any problems.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for takeout
Updated 4 weeks ago read full review

Celiac

Overall Rating

Review


They have gluten free waffle cones! And they were good. The allergens are listed on the glass by each flavor but I wouldn't trust them because they didn't have gluten listed for a flavor that had malted milk balls in it. Above the list of allergens it listed what is in each flavor and it is pretty easy to figure out which flavors are actually gluten free. I had Joyous Almond.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 3 months ago read full review

Overall Rating

Review


We were encouraged at first because they told us they had gluten-free cones. However, when we asked which flavors of ice cream were gluten free, the servers had no idea and began to tell us that the ice creams listed as sugar free were the gluten free flavors. The potential for cross contact seemed very high. We left without ordering.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

Updated 1 year ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Allergen List
  • Dessert
  • Gluten-Free Menu
  • Ice Cream Cones

Categories

  • Cafe
  • Takeout

Photos


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More Reviews


Celiac

Overall Rating

Review


I liked the ice cream so much I came back the next day. The staff were able to tell me which ice cream flavors to avoid and which were okay. They used a napkin to pick up the gluten free ice cream cones, so their hands/gloves never touched it. I got a scoop of the KGB and a scoop of lobster ice cream the first time, both delicious. The second time, I just got lobster ice cream. For the record, yes, it has real lobster meat in the ice cream. It sounds weird, but it's delicious, like a sweet cream ice cream. I wish I could have taken a tub of lobster ice cream home with me.

Celiac friendly?

Yes

Updated 3 years ago read full review

Celiac

Overall Rating

Updated 3 years ago read full review

Overall Rating

Review


Many of the staff were in training and didn’t know if certain flavors were gluten free, so they went in the back and asked. They got a new scoop and changed gloves. I always get embarrassed holding up lines to have to ask if something is gluten free, but I really appreciate them helping. They had a bunch of gluten free flavors and we realized later that the flavors are labeled on the door with the allergens.

Celiac friendly?

Yes

Updated 3 years ago read full review

Overall Rating

Review


They have a list of all the ice cream flavors that have gluten in them. Most are gluten free. They have “Joy” gluten free cake cones. Server changed gloves and got a separate scoop. I have coffee heath bar that had huge chunks of heath. Delicious!

Updated 4 years ago read full review

Celiac

Overall Rating

Review


In the past they were great, our trip today was a different experience. They have gluten free cones which my daughters were delighted about however the store said they didn't have any gluten free ice cream. We asked, "why would you have Gluten free cones without gluten free ice cream?" The employees response was, "We don't have Gluten free ice cream." I'm disappointed that they wouldn't go an extra step to accommodate people who have celiac.

Celiac friendly?

No

Updated 6 years ago read full review

Celiac

Overall Rating

Review


They were very honest and concerned about not wanting to mislead people on this app. They said that they have lots of gluten and some gf products on the premises and they cannot avoid cross contamination.

Updated 6 years ago read full review

Celiac

Overall Rating

Review


They have gluten free options but they used the same ice cream scoops as they did for other ice cream flavors. When I asked if they could change I was told there would be no issue, so just be aware they don't use the best cross-contamination prevention practices.

Celiac friendly?

No

Updated 6 years ago read full review

Celiac

Overall Rating

Review


Gluten free cones, fudge, and more

Celiac friendly?

Yes

Updated 6 years ago read full review

Reviews of this Chain

Celiac

Overall Rating

Review


GREAT experience here. All the gluten free options are marked with a smiley, SO many options, and the staff was very knowledgeable. I let them know about my celiac and they pulled the flavor from new containers with new gloves and spoons. DELICIOUS!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Overall Rating

Review


They were amazing! They lable all smiley faced things as gf. They were happy to get clean scoops and scoop from the bottom buckets that weren’t touched. The staff was knowledgeable and they had gf cones! Yay!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


We got some chocolates there and I love that they mark all the chocolates that are gf! They do clearly state that they can’t ensure no cross contamination, but as I’m not super sensitive (but I am celiac) I decided to try them and I was totally fine! Their chocolates are such good quality too. Glad I could eat them without worries!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Overall Rating

Review


Knowledgeable staff, got ice from freshly made buckets. Tastes great, many gf options.

Celiac friendly?

Yes

Celiac

Overall Rating

Review


I like that they had smiley stickers on the flavors that were GF!

Celiac friendly?

Yes

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