I liked the ice cream so much I came back the next day. The staff were able to tell me which ice cream flavors to avoid and which were okay. They used a napkin to pick up the gluten free ice cream cones, so their hands/gloves never touched it. I got a scoop of the KGB and a scoop of lobster ice cream the first time, both delicious. The second time, I just got lobster ice cream. For the record, yes, it has real lobster meat in the ice cream. It sounds weird, but it's delicious, like a sweet cream ice cream. I wish I could have taken a tub of lobster ice cream home with me.
Many of the staff were in training and didn’t know if certain flavors were gluten free, so they went in the back and asked. They got a new scoop and changed gloves. I always get embarrassed holding up lines to have to ask if something is gluten free, but I really appreciate them helping. They had a bunch of gluten free flavors and we realized later that the flavors are labeled on the door with the allergens.
In the past they were great, our trip today was a different experience. They have gluten free cones which my daughters were delighted about however the store said they didn't have any gluten free ice cream. We asked, "why would you have Gluten free cones without gluten free ice cream?" The employees response was, "We don't have Gluten free ice cream." I'm disappointed that they wouldn't go an extra step to accommodate people who have celiac.
They have gluten free options but they used the same ice cream scoops as they did for other ice cream flavors. When I asked if they could change I was told there would be no issue, so just be aware they don't use the best cross-contamination prevention practices.
The most accommodating ice cream store ever! All flavors are labeled GF and they were knowledgeable and more than willing to get clean scoop and start a new container for my celiac granddaughter! THE BEST!