Ben & Jerry's

1 rating
$ • Ice Cream Shop
485 Arsenal St
Watertown, MA 02472

Top Reviews


Celiac

Overall Rating

Review


I didn’t get ice cream here because they don’t have an allergen protocol (scoop from a separate tub with fresh scoop and new gloves). When I asked about scooping from another tub, I was told that it would be difficult and take a long time so I just left. I did confirm that the flavors sold in stores that are GF are also GF in the store.

They make waffle cones and brownies fresh in the store, so the allergen protocol feels especially important to me.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Other


Other Characteristics
  • Offers outdoor seating
Updated 2 weeks ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten Free Features

  • Dessert
  • Ice Cream

Categories

  • Kid Friendly
  • Late Night
  • Outdoor Seating

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Reviews of this Chain

Celiac

Overall Rating

Review


They showed me a dated print out of the gluten free flavors that was more up to date than the website. They opened a new container for me and used a new scooper

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


Person who served me washed hands, changed gloves, and went down into the basement to scoop my ice cream from a fresh container—more precaution than I actually would have asked for! They also showed me a printout of their GF flavors. Felt very cared for and they were super friendly. Would definitely do again! No concerns at all.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Dedicated gluten-free space in the kitchen
  • Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


Great for Celiac ice cream lovers! Our orders were prepared in a separate gluten-free kitchen downstairs. Safe place for ice cream!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Overall Rating

Review


amazing ice cream and helpful staff!!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
  • Good for kids
  • Good for takeout
  • Good with other allergies
  • Offers online ordering
  • Offers outdoor seating
Celiac

Overall Rating

Review


They have a few flavors of certified gluten free ice cream. If you have celiac they will open a new container from the back and get a new scooper. I didn’t get sick and it was amazing.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

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