Ben & Jerry's

1 rating
$ • Ice Cream Shop
Reported NOT to have a gluten-free menu, but gluten-free options are available
Reported GF menu options: Dessert, Ice Cream
164 E Palm Ave Unit 101
Burbank, CA 91502

Top Reviews


Overall Rating

Review


They gave me a printed list of GF flavors and switched ice cream scoops to a new one.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 7 months ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Dessert
  • Ice Cream

Categories

  • Kid Friendly
  • Late Night

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Reviews of this Chain

Celiac

Overall Rating

Review


Super knowledgeable staff! Started in on my auto-pilot spiel about cross contamination- gloves, scoops, new container etc- but they seemed aware and trained for this already. They had a laminated menu on the bar that described each flavor and called out allergens- probably 8 or more gluten feee flavors to choose from! They took the time to change their gloves, get a new scoop from the back, grab an unopened carton of our chosen flavor, all with a smile. We went here twice (chunky monkey and strawberry ice cream) and no reactions either time! Super impressed and thankful for the attention to detail and extra time taken.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
  • Good for kids
  • Good for takeout
  • Good with other allergies
Celiac

Overall Rating

Review


I mean, the stuff you’re eating here you can also get from the grocery store but there is something special about eating ice cream at the Ben & Jerry’s mothership. They take extra precautions for gluten free folks and will ask you if you want them to do their allergy protocols which include extra hand washing, glove change and scooping from boxes of ice cream that haven’t been opened yet. There isn’t a huge selection of gf ice creams but enough to make it a good visit. We just went to the scoop shop because the tours were still shut down for Covid.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Dog friendly
  • Good for kids
  • Good for takeout
  • Offers outdoor seating
Gluten Intolerant

Overall Rating

Review


Undertook the factory tour and bought at the scoop counter. The tour guide was helpful And all samples were clearly labelled with ingredients which saved any issues and the products were great. At the scoop shop, full menus of flavours and clearly marked GF options were available to review. On ordering the server told me the B and J protocols and proceeded to wash her hands and arms up to the elbow, open a fresh pack of my chosen ice creams and used a clean scoop to avoid cross contamination- all done in full sight. Impressed and ice cream was fabulous!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


I asked if they knew how to accommodate gluten free. They opened a new box of the flavor of my choice, grabbed a new scoop, added a generous helping to a cup and seemed thrilled to be able to take these extra steps. I haven’t had hand dipped ice cream in 14 years because it is always too stressful or too much work. Greatly appreciate this, can’t wait for the next visit!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


They are pre packed certified gf flavors!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

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