Review of Bigfire

6000 Universal Blvd, Orlando, FL 32819

Overall Rating

Review


SERVICE: Only ~20% of items were gluten free or could be modified.

Server was unfamiliar with menu, didn't know what was gf or whether allergy modifications were possible.

Chefs were "too busy" to come out to help us.

The waiter didn't bring the coke for a long time.

BURGER: Bun was cut 10(top)/90(bottom).

Hot water came in a metal mug... The metal handle was 1000°, so impossible to drink until the water was just lukewarm.

"I think all the sauces use flour as a thickener."

After recutting the bun, the "medium rare" bison meat was raw (not rare... I could pull it out and form it into a raw meatball), and the gf bun was cold... like refrigerator cold.

Manager was completely apathetic to our (respectful) complaints... Instead of apologizing or even acknowledging our issues, he just asked what temp I wanted the new burger cooked.

New burger was tasteless, over-salted, and charred. When I bit in, it poured out more bloody juices than I have ever seen come out of a piece of meat.

At that point, I lost my appetite and didn't even eat the nasty burger.

OTHER NOTES: The artichoke dip came out with 4 small slices of bread (.5"x1"x2")... When asked for more bread, they said they would have to charge it.

Another table near us also had issues, waiting on a coke so long that they finished their meal.

All that being said, the music playing in the restaurant was great!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Updated 6 months ago