Terrible, terrible treatment of me as a celiac. Awful. Ordered the steak, baked potato and broccoli cheddar soup. The kitchen then said the soup wasn't actually gluten free, then the manager told me they were wrong, and assured me it was okay because they don't actually make the soup there, it's pre-made and pre-packaged and they just open and heat it up. The manager kept rolling his eyes at me about the questions I asked and, after all of this trouble and drama about what was or was not gluten free, he didn't even apologize or comp anything. We nearly walked out. After all of that, I was also super sick and had to cancel my next day plans. Please, do not support this location with their terrible treatment of celiac customers and horrific food handling.
I was worried because of the other review so I made sure to be diligent when ordering. I'm really sensitive with cross contamination so I was sure to let Ed our waiter know. He said they have a special allergy button they push to make sure it's made correctly to avoid cross contamination. I ordered the cfgf pizza Hawaiian style and a baked potato with chicken, chives, and cheese both to split with my husband. I also ordered wyder's pear cider. I noted that on the gluten free menu the potato does not come with Alfredo sauce which it normally does. I was going to mention that but decided to wait to see how they brought it out. The manager brought out the pizza and stated that it was gluten free. The waiter brought out the potato. I noticed melted cheese but also what looked like Alfredo sauce. My husband who is not celiac nor sensitive thought it was cheese but upon tasting it verified it was Alfredo. I asked the server who apologized profusely saying he thought the potato was only for my husband and did not make it gluten free. He took it and brought another one that was gf. He also brought us a free gluten free Pizookie with vanilla ice cream which was amazing! Besides the error and hostess service (which is why I only gave 4 stars instead of 5 stars) it was a great experience and I didn't get sick at all besides the ate a little too much dairy gas. My brother who is also sensitive to gluten but not as sensitive as me also ate with us. He had a patron margarita, salmon with brown rice (I guess rice pilaf is not GF), & a Pizookie w/ ice cream. He also did not get sick. Overall a great experience, you just need to be diligent as always because no one except you will suffer if you get glutened.
Asked for gluten free, not sure what set me off but it was either the steak or the green beans. I will not likely be back.
My wife (hashimototos) becomes very frustrated with limited gf menus. We were pleasantly surprised at the options available to her. We've eaten there twice without her having any ill effects. Nice atmosphere, great service, and excellent food. It's our new go-to restaurant.
Ordered the BJ’s brewhouse burger. Asked for a GF bun and the patty to be cooked on a clean surface that has not touched gluten before. The waitress knew I couldn’t have the fries since they don’t have a dedicated fryer. Ended up testing both the patty and the bun with Nima at the same time and tested positive for gluten. When I told the waitress about the fact that I can’t eat it since it tested « gluten found », she asked me if I wanted anything else, but I didn’t feel confortable ordering anything else at that point. They took the burger off the check.
They have a gluten-free menu, plus allergen info for all food items. (hooray!) I ordered a salad with customizations for my diet. It came out wrong, but they fixed it. The manager came over, apologized, and didn't charge for the salad. Will definitely go here again
The best gluten free pizza I've ever had! I will be back for their gluten free skillet cookie before this trip is over! Their menu is clearly marked, but honestly kind of confusing (for example, there is a gluten free marker next to their gluten free hamburger buns, but not next to any of their burgers and they all have a ton of toppings, like pulled pork or barbecue sauce, which you can't tell if they are gluten free by name alone). Our waitress was very sweet, hunted me down a gluten free menu, and checked with the kitchen about their burgers - which are not gluten free. They are grilled with everything else, just so everyone knows.
Separate GF menu, my 12 year old had the GF pizza, all but two toppings were GF so she loaded it up. Reasonable choice but the best part was the dessert, GF choc chip cookie with ice cream. We had to sit at quite a small high table which wasn't ideal with two kids. Otherwise a reasonably priced good meal with no ill effects!!
I was traveling to NC and stayed in Fredericksburg on my way there and on my way home. I went to BJ's Brewhouse both times. I ordered the GF pizza on both occasions. It was really good!! I did not get sick. The waiter told me they prepare it in a separate area with separate utensils. I also had the GF free chocolate chip cookie desert with ice cream and it was delicious!! The staff was very pleasant and helpful. I wish we had this place near me I'd eat there all the time! Thanks
Ate here with my wife, who needs to be GF, and had great pepperoni pizza with a fresh baked chocolate chip topped with ice cream. Get the "Sweet Baby Jesus" stout, too. Great service/atmosphere.
Went for lunch and told by the hostess to ask my server for a gluten free menu. Another hostess came back and said "sorry we don't have any. My manager said to use your phone and look on line". I was very disappointed that the manager never came over to address the situation and/or offer any gluten free options. I guess it was not important to them, I will never go back.
We have been to a BJs before in CA and really liked it so my celiac daughter was excited when we saw this one was near our hotel. Their gf options were very limited here.When I questioned why their online menu had more gf I items she said it must be because of their suppliers that they have less choices at this site. I also asked the waitress to check to make sure the pizza crust and the cookie didn't contain oats because my daughter gets sick with even gf oats. The waitress said no one knew in the kitchen. So I asked for the manager and she actually went into the freezer and got the ingredient list. We also had to wait 30 minutes for the gf cookie. My husband finally went and got the manager to check on it. The manager is the only reason I gave this place more stars. They literally only had about 5 gf items: one salad, one soup, 1 chicken entree, 1 pizza, and 1 dessert. Very different from their online menu.
Went here on vacation because never had issues at my local one. Ordered off gf menu and got steak, baked potato with nothing in it, and steamed veggies. Got sick bad 2 hours later. I ate at dinner rush which may have played a role in the failure of protocol.
I used to love this place. We'd been coming here for the past couple of years and I'd never had an issue until just the other day when I ordered my usual GF pepperoni pizza and a chocolate chip pizookie for dessert - (Keep in mind they don't have a dedicated area for prepping gluten free food, so I should've been more careful) - I'm not sure which item was the culprit -- I'm guessing the pizza, but it hit me hard within a few hours. I'm hoping it was just a one-time thing because their GF food is delicious, but I will definitely be more cautious in the future.
Ordered a salad and was told the manager would personally make my food. Unfortunately, I used my Nima tester- and the salad was not gluten free.
Best gluten free pizza ever and no egg in the crust either! Good cocktails and atmosphere. I will definitely be back!
They had a number of GF options. I had a quinua, rice, shrimp thing that was very good. A little bland. I wish I had gotten the pizza. There was no GF beer. The had some crazy sweet cider thing, but I don't count that as beer. I was excited because this listing said it had GF beer.
Regular menu clearly lists GF items. One page GF menu available on request. I had "fire roasted barbacoa chicken" entree. Great! Have GF bun for burgers. Have GF pizza. Had 2 GF beers available. Service was excellent!
Had an excellent experience. They had a separate gluten free menu with some good options including an excellent gluten free pizza and dessert options. Had the pizza and the kale and Brussel sprouts salad, both of which were yummy. The waiter was helpful and knowledge about the food and assisted in my questions regarding gluten free alcohol options. Did not get sick. High scores!
This was hands down the best pizza I've eaten since dx'd with Celiac Disease. The server was knowledgeable of the importance of cc when I told her I had CD, and she let me know that she visited with the chef as well and they would be taking extra steps to ensure my meal was safe. I even had the cookie/ice cream for desert which was also wonderful. Love BJ's Brewhouse!!!
GF menu items are labeled. However, we ordered the GF dessert and they brought out the wrong one, but corrected it when we asked to verify if it was indeed GF. The mistake could have resulted in a bad ending and the waiter was very apologetic. Went back on a different night and manager personally came out to verify if a dish was GF. She was very concerned and interested to make sure that the dish was safe (pork chop).
In general the chain is pretty consistent. You have to ask for their GF/Allergen list menu. If you are more Paleo a great option is the quinoa bowl BUT they have added rice to it recently BUT you can request quinoa only and they will oblige. Just emphasize no rice. Some servers are clueless now as to what gluten, dairy and grains are. So be explicit. I wonder if they are no longer training per the requirements of the Gluten Intolerance Group.
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