I normally give only positive reviews, and I had high hopes for my visit. This location does offer a gluten free pizza crust but their setup does not allow for safe preparation. The Subway-style assembly line means everything is cross contaminated, the staff is severely undertrained in the area of food allergies, and the way they stack the unbaked pizzas (on top of each other) means wheat flour can (and does) fall on top of gluten free crusts. I admit, I should have gone with my gut when I finally made it to the front of the line, but I was very hungry and it clouded my thinking. I was “glutened” —that is to say, I was sick after eating here. This would be a fine place for non-Celiacs and/or non-food allergic individuals, but if you live with either (for your own safety), stay away.
I had a terrible experience here. The staff were not upfront or knowledgeable. My first server said everything on the menu was gluten free and then he changed his mind and listed several items that are not gluten free. My second server then proceeded to put blue cheese on my pizza. I was nervous about cross contamination the whole time because there are croutons in the salad on the bar. The staff seemed really sloppy in their use of all ingredients.
The employees changed their gloves and also put parchment paper I believe under my crust while adding toppings so the flour would not come in contact if left on the counter. My only complaint is that it took about 3x longer to cook than the regular crust.
Awesome gluten-free pizza. We have delegated GF utensils and cooking space for the oven. Staff is knowledgeable, change gloves, and did an overall awesome job. Blaze is a pizza place, but they do make their own gluten-free dough. There is always a chance of cross-contamination, however they use a low dust flower when they make their other crusts. So they are going out of their way to limit cross-contamination. I’ll be eating at five different locations and never had a problem. Come check out this place it’s super good
They are great with. Being careful about CEO’s contamination. They ask if it’s an allergy and they change their gloves. The sauce is covered and separate. They have vegan cheese, great for me since I am dairy free also. The pizza itself is not that great. But it takes care of a craving when I want a pizza.
They don’t make a celiac friendly pizza at Blaze Pizza. They told me it’s “Gluten Friendly” - they physically touch tools and pans to wheat pizzas and then use them on the gluten “free” pizza. It shouldn’t even be on the menu, NOT SAFE for celiac, something they themselves should be up front with. IMO, this is a BAD company, making people sick by thoughtlessly calling their pizza “gluten free”
I explained the severity of my allergy to the first person who started making my pizza and had the entire cook line change their gloves. They asked me if i needed my pizza fired away from the other pizzas and they put my pizza on a special mat to avoid cross contamination. They kept my pizza paper separate from all the others and even used a separate CLEAN pizza cutter for my pizza. Great experience!
Told them I had celiacs and couldn’t have gluten. Got the half pizza half salad and they gave me the gluten free crust, but then dumped croutons all over my salad. We explained again and the person behind the counter got frustrated and asked if they could just take the croutons off and give it back.
Perhaps I encountered the wrong worker, but he seemed clueless about gluten free needs. When I told him cross contamination was an issue, he didn’t understand that sauce, cheese, and toppings needed to come from new containers. He also kept asking other workers to make my pizza and moving other customers’ pizza ahead of mine before finally doing it himself. The taste was good but customer service had much room for improvement.
Definitely not celiac safe. I’m not Celiac but still gluten sensitive. Honestly it was a gross pizza and didn’t make me feel good. I’d shoot for a healthier lighter option next time
Update 9/9/19: Now giving 4 stars. Since this initial review, this has become our go to place for pizza. Also, if you go on a day that Garrett is working, he will take extra good care of your order. He has a Celiac mother so he understands CC first hand. If he is able, he will handle your pizza from start to finish. ________ There was quite a bit of miscommunication amongst the staff with our three GF pizzas and one rude worker so that didn't help make our first visit there very nice. The manager ended up handling our order but it was a debacle! The pizza is very good and a good size (12"). They changed gloves for us and had a designated handler. They only offer premade salads in the cooler and they were clueless about whether the dressings were GF, even the manager. Another disappointment. We chose to get a Caesar salad and they happily changed out the dressing to balsamic vinaigrette at my request. The salad had been packaged with croutons but they were in a separate section that I removed. I was ready to sit down at that point and didn't let it bother me. Pizza is probably worth a 4 -5 stars but the service and salad situation was a deterrent for sure.
Two gluten free crust options. Knowledgeable about prep cross contamination. Cooked where you can see it (worth keeping an eye on the oven tender: they had to remake mine one of the times I was there because it was pushed up against a gluten pizza). Separate cutters, color coded. Cooked on a rubber mat so it doesn’t touch the oven (like the gluten pies). Didn’t get sick either time! Feel very safe, especially since I can see it being cooked.
If you are eating here for gf, dont even bother. Nice enough place. They took the spoons they used for the sauce that had been wiped all over regular gluten pizza to spread the sauce and used it to spread the sauce on my gf pizza....all after asking me if it was for allergy or preference and me saying allergy. Also the gf crust really isnt that good. It tastes like the gf crust at pie five. Got sick after going here.
Consistently made me sick after...tons of cross-contamination because toppings are shared between GF & non-GF pizzas. They do change gloves & use a separate spoon to put sauce on & something under the GF pizza when it goes in the shared oven. Do not eat here if you are celiac!
It seems they've recently started taking gluten free preparation more seriously as part of their training, but it still depends on who you get assembling your pizza. Make sure to insist they use a different tub of sauce and a different ladle to pour/spread it. The same goes for any ingredients that need to be added with a utensil - that utensil needs to be dedicated gluten free. Also, watch your pizza in the oven closely. Some of the employees will let you know if your pizza slid off the plate they use to prevent cross-contamination, and will offer to re-make your pizza. Some won't. You can get good gluten free pizza out of this place, you just need to be attentive and assertive. However, remember to also be polite and understanding - you're representing the rest of this community.
They have 2 different gf crusts. one with cauliflower and a regular one. I don't know how safe it is in terms of cross contamination as they have to put the toppings on. But they had a silicone mat for the oven so the dough didn't touch it. I did not have a reaction.
They USED to have amazing gluten free fresh crust. They have since changed to gf Keto and Cauliflower crust options at double the price. This is a huge failure to the gluten free community as it's now expensive and mediocre.
Good cauliflower crust. With coaching, the staff took good precautions, but there's a small risk of contamination. I had the cauliflower simple pie and did not get sick.
This is a gluten free friendly place but not Celiac friendly. There is cross contamination since they put it in the same oven as the other pizzas and I believe the dough is made in the same place with other regular dough
Like Blaze pizza. Liked it more with GF homemade crust instead of premade cauliflower and keto. They change gloves if allergy. A lot has changed in prep since changing dough and the pizza crust cooks faster than toppings so leave a subpar pizza. However not once have I gotten sick from here! You do have to monitor and it depends on who is working.
They use the same press for dough as their regular pizzas. One time I had symptoms of gluten, one time I did not. Ingredients are often cross contaminated. I'd not eat here if I were celiac.
I ordered a gluten free crust there and one worker changed their gloves and did my pizza. Everyone else got out of her way and made sure not to touch mine.
This is the second time I've gotten sick from eating here. They made major changes to the crusts and really don't understand the severity of Celiac disease. The level of cross-contaminaton has gotten worse, which is especially disappointing after the many times they provided great care with my food. I wish I didn't have to write this review.
If you are highly sensitive to gluten I would recommend avoiding this location. When you order, you are asked if you are ordering gluten-free due to an allergy or due to lifestyle. Unfortunately, this gives the impression that if you have an allergy they can accommodate. But after alerting employees to my son’s allergy (celiac), and after watching the entire process they used for making the pizza, I had to ask for a refund. There are multiple points for potential cross contamination. First, in making the crust, they use the same press for the dough that is used for the wheat dough crust. Initially the employee used a damp paper towel to wipe off the bottom half of the press, as if a little “wipe” down would suffice. When I asked about the top half of press I received a blank stare, then the realization that there were two points of contact set in and they started wiping off the top. The second point of cross contamination is in the toppings. They did have a segregated reservoir of sauce just for GF pizzas, but I had to stop them from accidentally using the regular sauce. The rest of the toppings were used commonly across all pizzas. Ahead of us I watched an employee make a regular pizza, lightly dipping their fingertips into the sauce she had already smeared on the pizza as she spread cheese around. She then reached in to grab more cheese, visibly leaving sauce on the remaining cheese. The employee making my son’s pizza then grabbed the cheese with the sauce on it. I had to ask that they grab some different cheese to avoid the potential contamination. I could not tell how safe the other toppings might have been. The third point of potential contamination is in the pizza oven. They placed the pizza on a special mat and cooked it along with the other pizzas. But with all the turning and sliding around the base of the oven, there is a lot of room for error. Finally, when they tried to remove my son’s pizza from the oven, it partially slid off the mat, sliding along the oven surface. When I pointed it out, the employee shrugged and started to plate it for cutting. That’s when I asked for the refund. The fourth and last point of potential contamination that never got a chance to come into play, is from the cutting wheel. They do have dedicated GF wheels, but I watched as an employee set it on a contaminated surface. When I pointed it out, they said, “oh,” picked it up, and placed it back in the GF cutting bin that was off to the side. Grrrrr. I’m sure the proprietor has the best intentions offering gluten free options, but execution is poor and I advise anyone with an allergy to keep a close eye on what is going on. This lack of quality control is really a shame, because I am not GF and the standard pizza I ordered was fantastic. I ended up taking my son to another establishment, however.
Would give this location zero stars. Extremely unsanitary, major cross contamination (usually I don't follow so strictly but this made me feel not so safe) I ended up getting sick, the ingredients weren't fresh, the GF (al of the GF crust options ) are tasteless and super expensive to add (I don't mind adding $5 if the product actually tastes good, this did not) Would not recommended or go to again.
Staff are terrible with gluten free. I’ve had a reaction each and every time. THIS IS NOT BAD FOR BLAZE, JUST THIS LOCATION! SHERWOOD PARK LOCATION IS EXCELLENT FOR GLUTEN FREE!!!
They got rid of their actual gluten free crust and now just have the cauliflower crust as their gluten free option, so disappointed!
Fantastic experience! They had all ingredients separated in a completely isolated space for celiac. Put crust on own tray and changed gloves. So conscientious and understanding. AND IT’S DELICIOUS! Go here!!!
I’ve been here many times and never gotten sick. But watching them prepare the pizza there is a huge chance for cross contamination. Also they got rid of their gluten free crust and switched to a cauliflower crust. It’s decent pizza, but not worth the risk for contamination in my opinion. There are better pizza places out there that are better for celiacs.
My pizza was mishandled/contaminated ,gloves were not changed and then said he did everything right. I have Celiacs and had eaten there before but thankfully watched before getting sick so I must say NOT CELIAC FRIENDLY. Gave it a second chance 04/18. Employee looked upset at dealing with CD. He seemed to go out of way to contaminate it. He was Happy when I canceled order. He had a horrible attitude. Might be good pizza but they don’t try to accommodate CD. They seemed to start trying but today they reaffirmed they are NOT GLUTEN FREE!!07/13/2019. Personally watched them cross contaminate. It’s their place. If that was the manager, he sure just doesn’t care
Admin please remove this listing. BLAZE has officially ended any and all GF serving Nationwide. They have discontinued their GF crust, and their stores will offer customers "gluten friendly" cauliflower crusts, which their corporate office has confirmed is NOT gluten free in any way shape or form, it just "has less gluten" (see their Twitter) additionally they also have discontinued allowing customers to request a glove change for other allergen cross contamination. Blaze is over.
Literally just left there - ordered the Gf pizza option, watched them use the same press they used for all Other pizzas, toppings were cross contaminated, cut with the same pizza cutter as all others. Needless to say, left there hungry, no pizza and ended up at Wholefoods 😑
Staff is rude and does not want to help when it comes to Celiac Disease. Every time we have gone into Blaze we have been met with irritation about my wife’s disease. It’s as if they feel that it is her choice to live this way. Consistently a let down and we no longer chose to dine here.
The staff was not knowledgeable. They almost gave me the wrong crust, thankfully one of them caught that they weren’t using the GF crust. The place was a mess , no following instructions. And they definitely got me sick. Maybe it was this location but I will not be testing another as they definitely got me sick
Very good GF pizza.....the employees didn't pay much attention to what was going on and they were throwing food at each other, I'm shocked I didn't get sick....but somehow, by the grace of something ....I didn't. They were very friendly, just goofy.