Both my wife and I got sick. We were very clear with our server. She assured us that we would be ok. They brought us gluten free soy sauce in an unmarked bottle. Not even sure if it was GF. we both tried each other's rolls. So who knows if it was the soy sauce or the rolls. Blue Nami used to be great with gluten free. they clearly don't take it seriously anymore. We will never eat here or any others again.
Blue Nami used to do very well. Sadly, that is no longer true. The last two times I've been here, the staff no longer seemed comfortable helping us find safe GF options and substitutions. The menu has become less clear. And sadly, I did get cross contamination here yesterday. I will not be going to any of their locations again in the future.
I recently tried to order a to-go order over the phone. The girl who answered the telephone was very incompetent - couldn't put in my order or find the things that I was asking for, which were right off their online menu - and she had no idea what celiac is. She finally put someone else on the phone as she could not successfully navigate the menu. This individual did not know what celiac disease was either, but once I explained to him I had a gluten allergy, he was very helpful.
I was told most menu items were able to be altered to remove gluten sources and wheat free soy sauce available. I didn't feel confident in the server's knowledge regarding gluten issues nor did I feel she took it very seriously. It was ok, but I doubt we will ever return here.