Ordered the gf salmon super food salad and told them I was highly allergic to gluten. After a few bites I noticed farro!!!! The kitchen staff didn’t know farro contains gluten!!!!!! This has been on the menu for years!!! Now I get to suffer from their mistake of poor training!! They apologized profusely and a $50 gift card but that won’t help my inflammation and pain!
I had never had a problem at any of the Bonefish Grill. After church we went there for brunch (done this before). I ordered off their GF menu. When my omelet came out there was bread on the plate. I explained that even having the toast on the plate would make me very sick & requested it be redone. No more than 2 minutes & they brought it back out. I was shocked at how quickly it was redone & was told they had another one almost ready. As I removed a cup of spinach from the plate, there were what appeared to be crumbs on the plate next to the omelet. My husband confirmed that they were as he could taste the crumbs. He immediately stated we were leaving. We did contact the management & Sean was very attentive to correcting the problem. Yes, because of Sean’s actions we will visit Bonefish again.
Questioned honesty about making a new plate. They seem very nice, there is a lot of options. My concern is I said I have a allergy and they still put bread on my plate. I explained that the bread even touching my food would make me sick. They took the plate back and came back with a "new" plate immediately. I could see the burn marks from the first omelette, it was the same one.
Asked if fish tacos would be gf without the shell and was told yes they would be gf. Asked them to confirm with kitchen and was told yes again. I got very sick from gluten exposure so they were clearly not educated.
I felt really comfortable eating here after my server told me that there are several steps that go into making sure they are safe with my food but I sadly became extremely sick after eating here. It was the first time I ate today too so it couldn't have been from anything else.
My mom took me here as my first meal out after being diagnosed with celiac disease. She did some research and found that they have a separate menu, a separate prep space, and more. The server was fantastic, the gluten free menu, while small, still had a decent amount of options (I was happy with it), and the gluten free brownie sundae was soooo good! I highly recommend!
2 stars for their knowledge from the manager we called ahead of time and waitstaff. GF menu and specific prep area/glove change instructions offered before we arrived. Reminded server of celiac disease and he understood and asked unprompted if he wanted the bang bang shrimp cooked in the GF environment or just GF friendly with cross contamination fryer. We specified must be GF because of celiac disease. Negative 2 stars because of the reality. Our son, on his 13th birthday, after a call ahead and reminders when we arrived, got severely glutened for the first time since his diagnosis. So he’s spending his birthday night in the bathroom and laying with a heating pad.
Our server was great, and assured me that the kitchen is well trained on how to cater to celiacs. I ordered the superfood salmon salad off of the gluten free menu, but unfortunately realized after several bites that they had put farrow in it. The manager was super apologetic, explaining that they (The kitchen/chef) didn’t realize farrow is wheat based. Celiacs, I think they can cater to us, but I recommend that you proceed with extreme questioning and caution about each ingredient to avoid being glutened like I was. Feeling pretty crappy now.
Gluten free menu is available. Fantastic food. I got the mussels and a delicious steak. I sometimes go here for special occasions bc it can be a bit pricey but the food is great and I have never gotten sick from it.
They had a decent selection of gluten free options which included a dessert. Our waitress seemed well versed in gluten options. The food was AMAZING and so was the service! The manager also checked on us. I would definitely recommend this place.
BEWARE! SEAFOOD IS NOT PREPARED CORRECTLY OR FRESH, YOU WILL BE GLUTENED! My husband and I ate here today. Our server was very attentive and friendly. However that was the only positive here. Both of us had shrimp that tasted off and were very rubbery. My scallops and muscles were both underdone. A good 5-6 of the muscles were not open. The scallops had a strange metal flavor and strange texture. I grew up on the water eating fresh seafood and I can tell you this is NOT GOOD QUALITY OR FRESH! Neither of us could finish our meals. Upon going home we both started to feel queasy. I'm now wishing that the overpriced meal would have included a to go bag of Pepto, TP, depends and some good air freshener. I DEFINITELY WAS GLUTENED AS WELL AS THE SEAFOOD MAKING ME ILL. I believe it was the muscles that had a sauce. I was told my meal would be GF and was told they are careful but clean they are not. Upon calling the manager I was told it wasn't food poisoning because it hadn't been long enough for symptoms to show. Well, I guess I'll wait for another few hours before I go to the ER. Thanks Bonefish, I needed to lose a few pounds anyway!
We went for a family celebration during dinner rush on a Friday-not my choice. I believe the kitchen staff did what they could, but cross contamination was just about inevitable. The manager was extremely kind, and offered to make it right next time. Despite getting sick, the food is good, and I would consider going back during a low volume time when I know proper care can be more easily given to my order. I think my ratings would be much higher if I could have gone during a slower time for the kitchen staff.
Dined here several times and ordered from the gluten free menu with no issues. Food is reliably good. Waitstaff and manager usually very reassuring about keeping my meal gluten free. Last time I was there the waiter said he had recently completed gluten free training and was happy I was there so he could put his training to use. Very nice to hear and he did a good job!
Had a good experience here. I focused on one item, (plain fish that you could request sauces on the dude which I then decline.... No idea what's in a "sause") and two plain sides. I pick the ones that seem they would be the hardest to screw up, like adding gravy for example, or soy sauce (no soy in sauce, just fermented wheat).
Very nice gluten free menu. I have eaten there many times and have never had a problem with their food. The place has one of the very best creme brulee I have ever tasted! It's definitely not an everyday place because the menu is on the pricey side, but great for a special occasion.
As a sensitive celiac I had no issues here. The food was incredibly delicious. I had the sea bass, mashed potatoes, broccoli, and the flourless chocolate cake. Pretty sure I could eat here every week if it wasn’t so pricy. The staff was knowledgeable and kept my order straight. It’s a great environment if you’re looking for a nicer night out.
Hands down the best GF (celiac friendly!) meal I’ve EVER had. I had their signature drink, sub Tito’s. OMG! ❤️❤️❤️ Dinner was shrimp and scallops. I couldn’t decide on which sauce, so server Terri brought me all of them! It was our anniversary, so we had the flourless brownie thing. I don’t even like sweets, and thought it heavenly. Get it — you will not regret it.
For somewhere with a separate GF menu, I’m really surprised they don’t have any GF bread to bring out for 5 of the 7 people at the table who are GF. Other than that and the small portions, the food was fine but we wouldn’t rush back for anything. I was expecting more after reading reviews here and seeing they had a separate menu, but nice to have a safe option.
Excellent experience here! Great service, tasty food, and safe eating even for my sensitive Celiac husband. Their seasonal veggies and their asparagus are individually bagged, so we opted for those since they seemed safer. The waiter was really kind and really informative and patient with us, plus very knowledgeable. It's expensive food, but AMAZINGLY tasty food, and just a great time (especially when you're not getting sick).
My husband has celiacs. We have been to bonefish several times over the last couple of years. This is one of our favorite places to go. Food is good and he never has had any issues eating here.
For a chain restaurant, this one is still a favorite of ours. Have never eaten there and had an issue. Food is always delicious and a plus is it is right beside Target and across from Whole Foods. So I make an evening shipping and dinner. Favorite meal is chicken breast with artichoke hearts and for dessert, a flourless brownie. Staff is knowledgeable and have always been friendly. No separate frier.
A little pricey, but the food was good and the server was knowledgeable. One quirk was that I specified that I needed to be GF due to medical reasons and the server said, "we don't really need to know that". She meant it to mean that the food would be prepared as safe as they could, regardless, but it still seemed strange for her to say it that way.
GF menu is available and the food is simple and should be easy to keep safe. This is where I go when I can’t get out of it (business lunches, out of town visitors, anniversaries). I stick to the lemon salmon and spinach. Have not had any problems.
Separate gluten free menu. They could even modify a shrimp appetizer for my celiac dining needs. Also the server explained they have a dedicated cooking pan for gf items. Hooray! The meal was great and everyone enjoyed their dishes.