One of my favorite restaurants - gluten free food comes out on blue paper, and they have a dedicated fryer. Food quality and service are great - extremely consistent. It seems like staff is trained very well and a manager is always checking in. Love the cheese fries, and love that a fresh garden salad is an option for a side dish. This place does get very busy in the evenings, so we try to go for lunch. Maybe the less positive reviews are from dinner time?