Permanently Closed

Brio Tuscan Grille

6 ratings
$$$ • Italian Restaurant
Reported to have a gluten-free menu
Reported GF menu options: Pasta
4910 Big Island Drive
Jacksonville, FL 32246

Most Recent Reviews


Symptomatic Celiac

Overall Rating

Review


Their GF pasta is good and doesn't make me sick, however I had the worst experience of having my waitress bring out my salad and pasta in gluten form. I would've been sick as a dog if my GF buddy hadn't of stopped me. Their noodles have to be a certain shape to be gluten free. She then asked if I was just "on one of those new diets" and if I could "just eat it anyways". I'm 5'9 and 130 pounds, no I don't need to diet. I need better costumer service! We had her bring the manager. I still go there now, but I'm always more cautious.

Updated 8 years ago read full review

Overall Rating

Review


Sure, they offer a GF menu... But our waiter brought out both the salad and pasta dishes in gluten form. When I told her for the fifth time I could not eat it, she proceeded to ask if it was an allergy or "just a diet tad". Their GF food was good (when I finally got it), but if I didn't have a friend with me who was familiar with their dishes I would've had an allergic attack. Won't go again for their careless service.

Updated 9 years ago read full review

Overall Rating

Review


Horrible experience!

My father and I went here for lunch. There were only about 10 customers in the restaurant total and it took almost 15 minutes for a waiter to take our drink order.

The food we finally received was barely warm and completely bland.

I have celiac and tried their "Gluten Free" pasta and immediately got sick. I will NEVER eat there again!

Celiac friendly?

No

Updated 9 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Gluten-Free Menu
  • Pasta

Categories

  • Italian
  • Restaurant

Photos


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More Reviews


Overall Rating

Updated 10 years ago read full review

Overall Rating

Updated 10 years ago read full review

Overall Rating

Review


Nice menu to include pasta dishes with choices of chicken & salmon.

Updated 10 years ago read full review

Reviews of this Chain

Celiac

Overall Rating

Review


I worked here briefly. None of the "gluten free" options are safe. All of the "gluten free" pasta is cooked in the same water at the same time as the gluten pasta. The cook uses the same spatula all night on all dishes, so even the risotto is contaminated. There are no special protocols for gluten free meals at all, even if it is an allergy. Additionally, servers are supposed to know which items are gluten free/dairy free/peanut free and they just take a guess. I sent people away who asked for gluten free due to an allergy or Celiac because I knew nothing from the kitchen here was safe. As a Celicac, I never ate anything from the kitchen. The management will insist that their gluten free options are indeed gluten free because they don't know what gluten is. The grilled chicken is okay unless the grill cook uses the pasta spatula to flip it, which he often does. Even the strawberry salad uses contaminated candied pecans.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average

Other


Other Characteristics
  • Good vegan options
  • Offers outdoor seating
Gluten Intolerant

Overall Rating

Review


I’ve been to this location multiple times and have never been disappointed with the many options on the menu. The wait staff is knowledgeable and very friendly.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
  • Good for dinner
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Good selection of healthy options
  • Good vegan options
  • Good vegetarian options
  • Good with other allergies
  • Offers outdoor seating
  • Reservations recommended
Celiac

Overall Rating

Review


Had delicious pasta bolognese. Items marked on menu that can be GF.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Overall Rating

Review


My daughter worked here, they cook the GF pasta in the same water as regular pasta. Avoid if you're serious about GF.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Gluten Intolerant

Overall Rating

Review


Gluten free pasta available. Pomodoro sauce is lovely

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

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