I asked the woman helping me, at the window, for a list of their GF ice creams. She said that they didn’t have one. I then asked if I could see an allergy list for the ice creams, and the manager said they didn’t have one. I was very disappointed, as I thought to was standard have an allergy list on hand for customers. It wasn’t worth the risk to purchase.
It was getting late at night and we wanted some good ice cream so we drove from Massanutten resort down to Bruster's and were not disappointed. Two of our family members are gluten free so the one got a chocolate shake and the other got two scoops (chocolate almond coconut and coffee chocolate chip) and they were both happy. My other son got two scoops in a waffle cone (white chocolate raspberry and I don't recall the other flavor) and I got a peanut butter cup sundae made with the banana chocolate chip ice cream. Everyone's ice cream tasted fantastic - enough so that my boys wanted to go back the next day but we'd run out of time!
I've been an employee at Bruster's for over two years and a crew leader for about six months. As a celiac myself, I usually don't have any problems with our ice cream, although there could be potential contamination with the scoops touching the cones when we scoop the ice cream or the milkshake machines not being cleaned off. To ensure that yours is not contaminated you can ask for a flavor in the back that hasn't been scooped yet or ask for us to clean the machines for you. I hope you all have a pleasant experience!
My daughter works at a Brusters and she says it's cross contaminated like crazy. Say a customer asks for a particular flavor on a cone and then changes their mind, the ice cream will be removed from the cone and placed back in the container. Ask for ice cream from storage that hasn't been used yet.