Had a disaster of a meal tonight. They have a gluten free menu so I ordered pulled pork and coleslaw. I asked if I could have extra coleslaw instead of french fries and they said yes. I ordered the bun on a separate plate so it wouldn't touch my food (but my husband uses the bun). Explained why I had to have it this way and was assured it would all come out as I had asked. When they food arrived, the bun was on top of the meat. So frustrating. So I explained again what I needed and asked for new meat. When it came back, the bun had simply been removed and put on a different plate and it was the same meat. Both my husband and I were pretty frustrated at this point and asked again for new meat. Finally it came out but it took a while. At the end of dinner we were both disappointing and found out the extra coleslaw cost money....which wasn't explained to us. Just added to the disappointment. After all was said and done, I am now having a gluten reaction (probably from cross contamination). I would say this place is not safe for celiacs or at least not for those very sensitive.
No
This location does not have GF wings. They offer grilled chicken strips. They do fry their fries separately
Dined in with friends and we all got bone-in wings. Food was definitely cross contaminated and did make me sick.
— Not at all
— No gluten-free information on the menu
— Not Much/None
— Good
They have an allergen menu listing all of the allergens plus anything cross contaminated. All fried food would be cross contaminated but I did get the naked tenders, which are grilled, and then a side salad. The good runner brought mine out first and was wearing gloves. The waitress was very helpful.
— Gluten-free items are marked on the main menu
— Some
— Excellent
I haven't been here yet, but I have been t o the chain safely before. I just had a very encouraging phone call with an employee who was well-versed in best practices to avoid cross contamination. In short, the traditional wings can be fried in a gluten free fryer, and while the fries are technically gluten free, tots are a better choice as they are not put in bins that might also have held (non gf) onion rings.
Manager came out to verify I knew the risks of cross contamination, what items were made in their dedicated fryer, and brought us the companies allergy list to verify what items did not contain any gluten.
— Somewhat
— Most/All
— Excellent